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Cultivate the competencies to foster effective business value-producing relationships between service providers and their business partners.

Business Relationship Management (BRM) Institute is a leading non-profit corporation that serves the Business Relationship Management professional community.

BRM Institute has partnered with APMG to promote wider adoption of world-class Business Relationship Management training and facilitate widespread availability of BRM Institute professional certifications.


Download Jim Brusnahan Q&A

Jim Brusnahan, Director IT Business Relationship Management (BRM) - Global Manufacturing and Engineering Excellence at Johnson Controls Wisconsin is an experienced BRM and shares some of his thoughts and experiences here.

Certify your ability to:

  • Perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the service provider’s services.
  • Use Portfolio Management disciplines and techniques to maximize realized business value.
  • Understand the principles of effective and persuasive communication.


BRMP digital badge

Business Relationship Management Professional (BRMP®)

Signal that you have solid foundation-level knowledge of Business Relationship Management.

Stakeholder Engagement, Service Management, Client Engagement, Change Management
Who is BRMP for?
  • Business Managers.
  • Provider Managers.
  • Those with a Business Relationship Management role or position.
  • Consultants looking to gain an insight into Business Relationship Management and looking to gain certification as a Business Relationship Manager.
What are the key things you will learn?
  • The characteristics of the BRM role.
  • What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services.
  • How Portfolio Management disciplines and techniques are used to maximize realized business value.
  • Business Transition Management and the conditions for successful change programs that minimize value leakage.
Exam format:
  • Multiple Choice format
  • 50 questions per paper
  • 25 mark or more required to pass (out of 50 available) - 50%
  • 40 minute duration
  • Closed book
CBRM digital badge

Certified Business Relationship Manager (CBRM®)

Become a Strategic Business Relationship Manager able to optimize value to the enterprise.

Stakeholder Engagement, Service Management, Client Engagement, Change Management, Information Management & Analysis
What is required?
  • Business Relationship Management Professional (BRMP) certificate.
Who is CBRM for?
  • Those who work in BIM operations (dealing with information systems / IT / information used by user organizations) and would like to learn more about applying BiSL in order to improve their work processes. E.g. business analysts, business information administrators, or information consultants;
  • Those who are ‘responsible’ for control, improvement and/or implementation of business information management. E.g. team leaders, team managers, project managers or process or quality consultants.
What are the key things you will learn?
  • How to effectively communicate the purpose and objectives of the Strategic BRM role and how to optimally position that role for maximum effectiveness within the enterprise.
  • Applying the Strategic Relationship Management processes and techniques to build and sustain trust relationships spanning Business Partner and Provider networks.
  • How to determine whether implementing business information management (where BiSL can be used as a supportive framework) may be expedient in a given situation.
Exam format:
  • Objective testing
  • 4 questions – 20 question items per question, each worth one mark
  • 40 marks or more required to pass (out of 80 available) – 50%
  • 2,5 hours duration
  • Open Book exam (CBRM Guide only)


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The Professional Services (PS) Professional®

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What is a digital badge?

Digital badges allow you to easily showcase your achievements online.

When you pass an exam - you'll instantly have the option to claim a digital badge representing your new certificate.

Your badge can be embedded on an email signature, website, social media or digital CV.

With just one click employers, customers and clients can easily view and verify your credentials and skills.

Please download our digital sharing presentation for more information.

How do I claim my digital badge?

Once you’ve been notified that you’ve passed your exam - you will have the option to create a digital badge in APMG's Candidate Portal.

Visit APMG's Candidate Portal, view your exam results and select 'Create Badge'.

This takes you to the Acclaim website where the digital badges are hosted. You will be guided through the Acclaim account creation process.

Once you have created an account with Acclaim - login into the account and accept your pending badge.

How can I train for the exam?

Training for BRMP® and CBRM® is available from the network of Accredited Training Organizations (ATOs) who are assessed and certified by APMG International. Choose either the BRMP or CBRM certification to see the available ATOs.

Only these organizations and registered partners/affiliates are authorized to deliver BRMP® and CBRM® training.

Do I have to receive training to sit the exam?

Yes, course attendance is mandatory and is the only way you can access the examination.

How do I sit the examination?

Exams can be taken via an Accredited Training Organization (ATO) as part of an accredited training course. Choose a BRMP certification level to find an ATO.

How much does it cost to sit the examination?

The cost of the examination is included within the course fee.

What are the main publications for the BRMP® and CBRM® certification and where can I purchase them?

The BRMP® examination is based on the Business Relationship Management Interactive Body of Knowledge (BRMiBOK), which is available to BRM Institute members via their website. Further details can be find here.

There is also an ePublication of the BRMiBOK, designed specifically for BRMP® course attendees, called the Business Relationship Management: BRM Professional. 

The CBRM® course is based on the guide book called Business Relationship Management: Certified BRM. 

Which languages are the examinations available in?

Exams for the BRMP certification are available in English and French. Exams for CBRM are available in English only.

How long will it take to learn the BRMP® and CBRM® material?

BRMP® courses are generally delivered over 3 days and CBRM® courses are generally delivered over 4 days. However, we recommend investigating with individual providers, as many may offer tailored learning solutions.

How long are the qualifications valid for?

The BRMP® qualification is not valid for a defined period and will not expire.

The CBRM® qualification is valid for 3 years, candidates will need to comply with BRM Institute Continuous Education requirements to retain certification.

When can I expect the results of my examination?

Foundation examinations can be marked on location after the exam, but this is down to the discretion of the invigilator at the time. Official confirmation will follow from your ATO after the results have certified by APMG.

Your result will be sent to your ATO approximately 7-10 days after your exam date. Your ATO should notify you of your results so please contact them for further details.

When will I receive my certificate?

A foundation certificate will be dispatched to you approximately 2 weeks after we have received your exam paper back into our offices, if you only took the foundation exam.

If you sat the practitioner or both exams, a practitioner certificate will be dispatched 2 weeks after the practitioner results have been released.

Please note that if you have taken your examinations via an ATO, certificates will be dispatched based on the preferences that the ATO selected when booking the exam. The ATO can select either an e-certificate or hard copy and whether this type is sent to the ATO or directly to the candidate.

If you have not received your certificate shortly after the above time frame please contact our Customer Interaction Team –

What pass mark is required to be eligible to become a BRMP Trainer?

To be eligible to apply to become a BRMP approved trainer, individuals must achieve a score of 66% (33/50) in the BRMP exam.

To be eligible to apply to become a CBRM approved trainer, individuals must achieve a score of 65% (52/80) in the CBRM exam.

How do I find out if I scored enough to be eligible to become a trainer?

To find out if you scored enough to be eligible as a trainer, please email noting your interest. A representative of the Service Desk will be able to advise.

How do I become a BRM approved trainer?

All BRM trainers must be ""sponsored"" by a BRMP or CBRM accredited training organization (ATO). Details of all BRMP and CBRM ATOs can be found at: 

A trainer application must be submitted by the sponsoring ATO to their relevant APMG International office.

How does my organization become a BRMP or CBRM Accredited Training Organization (ATO)?

An organization wishing to become a BRMP or CBRM ATO should apply to become accredited by clicking 'Deliver training' or contact their local APMG International office. The organization will then be subject to APMG International's ATO assessment process.


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