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PCM is a communication and management methodology which enables you to understand, motivate, and communicate effectively with others.

Benefit from a whole range of practical tools specifically designed for successful everyday management of communication.

PCM helps individuals form and maintain successful personal & professional relationships, and provides a complete tool kit to help individuals understand what is required to communicate effectively.

Certify your ability to:

  • Observe and understand your own behaviour.
  • Understand the behaviour of others and know how to communicate with them effectively.
  • Analyse conflict and miscommunication and know how to find resolution and a return to effective communication.

APMG has worked with Kahler Communication France (KCF) to develop a certification scheme so that individuals, who have received PCM training, are able to demonstrate their knowledge and understanding of the methodology.


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How do I apply for the Process Communication certification?

Find a training course on the Kahler Communication France (KCF) website. Once you have completed your Process Communication training and have requested to seek certification you will be asked by your training provider to provide your name and email address. Your details will then be passed to KCF.

KCF will register your details in the APMG Process Communication Certification portal.

What is the Process Communication certification process?

The assessment process is divided into two stages, an online recorded interaction assessment and an oral assessment. You will be required to successfully pass both elements of the assessment process in order to gain certification.

Certification Fees?

The Full Application fee will be payable by your training organization. Costs will be incurred if you are required to re-take the Oral Assessment. The cost of any re-takes will be payable by the candidate:


  • Certification: €575
  • Online Assessment Re-Sit: No Charge
  • Oral Assessment Re-Take: €75*

*fee applicable for 2nd re-take and any subsequent re-takes

Online Assessment?

The online assessment will consist of 6 character scenarios that represent each of the 6 personality types. Each scenario will take approximately 10 minutes to complete.

Oral Assessment?

Once you have successfully passed the online assessment, you will be able to progress to the oral assessment stage of the certification process.

The oral assessments will be conducted via a telephone and video conference (a webcam will be required). The assessment will be conducted by a KCF approved assessor who will hold appropriate subject matter knowledge and relevant experience to assess your competency.

During your assessment you will be required to demonstrate your knowledge of the Process Communication Model by talking through certain situations and scenarios with the assessor, and being able to respond appropriately. The assessment will take approximately 1 hour to complete. This equates to 10 minutes per assessment for each personality type.

Are there any pre-requisites for the Process Communication certification?

You will be required to have undertaken Process Communication training, provided by an accredited training provider, in order to be eligible to apply for the Process Communication certification.

For a full list of accredited training providers please visit the KCF website.

Which languages is the Process Communication certification available in?

Currently the certification is available in French only.

Further translations will be considered subject to market demand.

When can I expect the results of my Process Communication certification?

The result of the online assessment will be available via the candidate portal once all character scenario assessments have been completed.

Once you have completed the oral assessment you will receive an automated email confirming the result of your assessment.

Please allow up to 3 working days for your result to be sent to you.

When will I receive my certificate?

If successful, you should receive your certificate approximately 2 weeks after you have received your result.

How long is the Process Communication certification valid for?

The certification is not valid for a defined period of time and will not expire.


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