Unified Service Management (USM) helps you to gain control of your services. The enterprise service management system specifies how 8 workflows cover all their practices.
A standard to unify service management
Created and developed by the SURVUZ Foundation, Unified Service Management (USM) establishes a methodical approach for Service Management. If your organisation provides a service, then USM provides a standardised process to manage its people, processes, technology, and services.
Why you need to become Unified Service Management (USM) certified
This certification provides candidates with the opportunity to learn how the USM method operates within a typical organisation. It is available in several levels:
- USM Foundation – Learn the basics of Unified Service Management
- USM Professional – Learn how to apply the methodology in a real-world scenario in a variety of roles including: Trainer, Coach, Tool Auditor and Product Expert.
Why organisations can benefit from Unified Service Management (USM)
USM can be applied to all organisations operating with an Enterprise Service Management Framework (ESMF). It provides a system to control healthcare data, civil data while realising compliance to professional management standards such as ISO 27001 and ISO 20000 at a fraction of the cost and is simple to implement. USM is an easy-to-use methodical approach, which are based on the individual business’ principles and functions.
What makes Unified Service Management (USM) unique?
The USM method does not work from practices but starts with clear principles. From there, an organization with USM works step by step towards the desired practices. That makes USM learnable.
USM is holistic, it covers all aspects of managing a service organization, making USM integral and comprehensive.
Based on principles, rather than practice; USM gives a learnable, holistic methodology and executable step by step strategy to achieve the necessary practices. USM comprehensively covers the entire management of a service organisation.
A service organization that uses USM has only five processes to compile all eight workflows of a service organization. With this clear and simple starting point, any service provider with USM can quickly get in control of their work and set up tools effectively. That then opens the door to service excellence and innovation.
Available in Dutch and English, a USM professional only needs to show a willingness to learn, with a side of logic, to gain the required knowledge to implement the USM methodology across your organisation:
- Removes the outdated thinking of framework-based approaches, with best practices as a guidance.
- Set up your organisation with no more than 5 processes and 8 workflows to ensure unified and consistent routines of your organisation.
- Ensure compliance to service management standards, frameworks and best principles such as ISO 27001 and ISO 20000.
- Use the standardised ESMS specified by USM within an organisation.
- Support the deployment of the ESMS specified by USM with adequate tooling.
USM Foundation
Learn how to use a standardized ESMS specified by USM
This qualification is aimed at those who are:
· using or going to use the standardized ESMS specified by USM within an organization (‘USM users’)
· coaching organizations that are using or deploying the standardized ESMS specified by USM (‘USM coaches’)
· training individuals that want to learn about the standardized ESMS specified by USM (‘USM trainers’)
· How to measure maturity in terms of value creation
· How is USM related to traditional best practice frameworks
· The basics of Service Delivery and the Customer-Provider Interaction Model
· The structure, resources, and routines of a Service Provider
· The USM Process Model
· The 5 USM Processes and the 8 USM workflows
· The construction of a Service Organization
· The Technology Resources of the Service Organizaition
· Deploying the USM Method
- 60 minutes duration
- Multiple choice
- 40 questions
- 26/40 required to pass
- Closed book
