It is the aim of APMG to be the foremost certification body for management products, offering certification of training and consultancy providers, as well as providing examination material to certify individuals. It is our policy that all we do will be of the highest quality and that our operations are performed with the highest integrity, to ensure customer satisfaction.
APMG is committed to ensuring that it maintains impartiality in its dealings with clients and candidates, APMG shows this at four levels within the organisation:
- structure of the organization – Ethics & Strategy Board, separation between marketing personnel, assessment staff and decision makers;
- policies and procedures – Procedures for fairly processing all clients applications, Non-Disclosure agreements (NDAs), Confidentiality and Conflict of Interest Policies and declarations, separation between staff making certification recommendation and those making a certification decision;
- evaluation of clients and candidates; Ensuring that NDAs, Confidentiality and Conflict of Interest Policies and declarations, separation between staff making certification recommendation and those making a certification decision are fulfilled by all staff
- decisions and appeals on certification decisions – decisions are made using agreed, consistent and robust criteria. Appeals are investigated and responded to by a person independent of the original decision
APMG uses continual improvement processes, monitoring all activities and introducing improvements wherever possible.
APMG makes decisions to issue certificates based upon factual evidence be it examination results or evidence gained during an assessment process. Provisional (recommended) results may be issued for Foundation level exams and for higher level exams via Proctor Now, Proctor Pro or the APM Group Invigilator, but these are always subject to review and if appropriate, a Certification Decision being made by APM Group staff.
Should you, however, consider that an examination certification decision is wrong we operate an appeals process whereby the decision will be independently reviewed. Appeals must be submitted in writing to the Quality Manager together with sufficient information to support the appeal and enable a review to be completed. Without information to support the grounds on which an appeal is being made a review cannot be undertaken. Appeals are dealt with impartially in a non-discriminatory manner and will not affect the appellant's standing with APMG International.
Appeals will initially be examined and acknowledged by the APMG Quality Manager who will inform you if there are insufficient grounds or information for the appeal to proceed or request that you provide additional information. Valid appeals will be considered by appropriate resource within the organization, who are independent of the original decision.
Examination appeals must be lodged by the ATO which hosted the exam on behalf of the candidate except that in the case of public exams the candidate may submit an appeal directly. With examinations, it should be remembered that most of APMG International's exams go through validated automatic marking. Candidates who fail examinations by a small margin should consider this carefully if contemplating an appeal.
The outcome of all appeals will be notified to the appellant.
The appeals process is monitored by the independent APMG International Ethics and Standards Board to ensure that all appeals decisions are made fairly and equitably. The decisions from the appeals process will be considered as being final.
Please note that examinations taken using Proctor Now or Proctor Pro where the candidates has breached one or more of the conditions of taking examination using this software are NOT eligible to make an appeal, as no certification decision has been made. The output of the exam sitting has already been reviewed by two separate and independent teams prior to the breach decision and is therefore final.
What is an Appeal?
An Appeal is a formal procedure by which a registered candidate can appeal against an exam result or a decision on certification. In such situations the appellant is required to submit their appeal in writing. For Proctor Pro/Now where no certification decision has been made, the appeal route is not applicable.
Grounds for Appeal
There are three grounds on which a candidate may appeal:
- 1. Personal or medical grounds
- 2. Procedural grounds
- 3. The decision was biased or discriminatory
From 01 January 2016, all appeals must be made within 6 months of the certification decision being taken.
- Relevant information of mitigating circumstances received by stated deadlines had not been taken into consideration.
- Substantial procedural irregularity.
- Evidence to suggest that a decision may have been biased or discriminatory.
It is the responsibility of the candidate to provide APMG with clear evidence that one of the grounds listed above is valid.
Candidates considering an appeal should take note of the following:
- Disagreement with the exam result for multiple choice papers does not give grounds for appeal.
- Proctor Now candidates who have not followed the candidate guidance and have had their examination result revoked, have no grounds for an appeal, as there is no exam result nor any decision made on certification.
- Appeals will only be accepted on the grounds listed above and no other grounds will be considered.
- When appealing on the grounds of circumstances relating to events prior to the examination, the Invigilator must have been informed in writing prior to the examination.
- When appealing on the grounds of circumstances relating to events during the examination, the events must have been brought to the invigilator's attention before leaving the examination room.
Should you wish to register an appeal or find out more about the appeals process, please contact us.
APMG International endeavours to provide the best possible service. However, should you feel the need to complain we take this very seriously and operate a complaints investigation and resolution process as outlined below.
Complaints should be submitted to APMG International in writing in the form of a letter, fax or e-mail - see the Contact Us page for our contact details. Initially they should be addressed to the Service Desk which will log the complaint and allocate it to an appropriate person to handle. We endeavour to acknowledge complaints within two working days of receipt with investigations being completed within ten working days or, if a longer period is necessary, the complainant being informed of the expected timescale.
We make every effort to bring complaints to a satisfactory conclusion following initial investigation. However, should this not prove possible we have an escalation process with the Quality Manager determining final closure. Further, all complaints are reviewed regularly to identify improvements which can be made. Complaints received are dealt with impartially in a non-discriminatory manner and will not affect a complainants standing with APMG International.
APMG make every reasonable effort to comply with the United Kingdom Equality Act 2010, the US Rehabilitation Act, the Americans with Disabilities Act, Canadian federal and provincial law regarding disabilities, the Australian Disability Discrimination Act and other similar laws in all countries in which we operate. These laws or the context involving these laws are and use this as a basis for APMG’s international policy. This aims to make appropriate accommodation for less able candidates and to avoid discrimination with APMG employees or by them in the process of accreditation of trainers, consultants and IA professionals. Each applicant is taken on merit and no prejudice is shown in relation to gender, age, race, religion, disability or any other factor protected by law outside of the APMG assessment criteria.
All of our open centre examination venues have excellent access for candidates attending examination sessions and reasonable adjustments can be made upon request for those candidates with access or support requirements to help them gain their qualification.
All of our open centre examination venues have excellent access for candidates attending examination sessions and reasonable adjustments/accommodations can be made upon request for those candidates with access or support requirements to help them gain their qualification.
Please note that where the disability as to which additional requirements are being sought presents itself physically, and as such is able to be visually verified by the trainer who has met the candidate, written confirmation of the condition does not need to be provided.
Where the disability as to which adjustments/accommodations are being sought is not physically presented, and as such cannot be observed by the trainer, written confirmation should be provided.
Ideally where appropriate and to the extent permitted by law, written confirmation will be in the form of a medical assessment report, with recommendations as to the adjustments/accommodations which would be suitable for the candidate. Please note, that circumstances where the disability is uncertain or not clear, the information APMG requests is simply the recommendation for the adjustment/accommodation and why this is considered appropriate or reasonable. The applicant may redact any other detail (including medical detail) unrelated to the disability or the accommodation/adjustment he or she does not wish to share,
Where the candidate is unable to obtain a medical assessment report, other appropriate data will also be considered
2. Candidates with access or support requirements?
APMG makes every reasonable effort to ensure that candidates with access and/or support requirements are able to sit the examination within reasonable limits to ensure they have as equal a chance as any other well prepared candidate to pass the examination. This means providing reasonable adjustments/accommodations where appropriate.
APMG believe that each candidate is different and that individuals will have differing access and/or support needs and as such we will make every effort to provide reasonable adjustments/accommodations suited to individual access or support requirements. Adjustments/accommodations vary in accordance with the underlying disability, and involve possibilities as broad as the use of braille to extended time on the examination to varying arrangements for the actual testing. Providing a list of all potential disabilities, adjustments or accommodations is not practical as each disability and related need for adjustment/accommodation is analysed based on the individual’s particular circumstances. Individuals are encouraged to raise and discuss their situations as well as to suggest their own ideas for reasonable adjustments/accommodations
If a candidate is thinking of taking the examination and that candidate requires additional time or specific adjustments/accommodations, the candidate should contact their training organisation who will liaise with APMG and make the appropriate arrangements for the candidate or the candidate can raise and discuss the situation with APMG directly if attending an examination at a public centre. Please note that where APMG uses a 3rd party venue/personnel for public examinations, APMG will need to liaise with the venue regarding possible adjustments/accommodations and so will not be able to commit to the request for adjustment/accommodation until confirmation has been received from the 3rd party.
No matter the testing context, APMG encourages an interactive discussion with a candidate who has a disability and needs a reasonable adjustment/accommodation. Such candidates are encouraged to ask about such matters in advance to allow for planning and coordination of adjustments/accommodations. However, where reasonable, a discussion regarding adjustments/accommodations can occur at any time, although some requests may not be able to be responded to if raised for the first time at the actual time of the examination.
As suggested above, adjustments/accommodations also apply to the venue or location of an examination. If a candidate is aware of or concerned about potential access issues or there is a need for special examination logistics or procedures, the candidate should raise such concerns on a timely basis.
Local law will be applied regarding adjustments, accommodations and access issues as applicable law may vary in different countries.
3. Candidates with Writing Difficulties
For a candidate who is unable to write for a long period of time due to a confirmed medical condition, the Examination or Qualification Boards have accepted the following procedures.
The candidate is allowed to type their answers rather than write them, with the Invigilator / Proctor / Supervisor following the guidelines below:
3.2 Computer/Laptop Use
The computer/laptop to be used should ideally be supplied by the ATO/Invigilator/ Proctor/Supervisor, not by the candidate, unless the candidate can confirm to the ATO/ APMG that they need to supply their own. This may be the case for visually impaired candidates.
If delegates are authorised to use their own computer/laptop they must be advised that it must be cleaned of all relevant material (e.g. templates, copies of core guidance, mock/sample papers or practice answers etc) and a technically competent member of the ATO will check that the systems have been wiped prior to the examination, from which time the computer/laptop will not be returned to the candidate until the examination starts. This check should be documented with signatures from both the ATO representative and the candidate on the Use of Electronic equipment in Examinations document available via the APMG-Network.
APMG recommend that while invigilating the examination the invigilator/proctor/supervisor sit at the rear of the room so that the screens are visible so they can more easily police any copy and paste activity or possible wireless connections to websites.
Each candidate’s document must be saved onto an electronic storage device (CD, disk, or USB key) clearly showing their candidate number and date of examination, immediately after the examination and given to the Invigilator/Proctor/Supervisor. The file name of the document should be <CANDIDATE date examination and number>. The invigilator/proctor/supervisor should check the disk and make a printed copy, and return both the disk and a printed copy of the document to APMG with the rest of the Examination papers, in the usual manner. The examination will not be marked if a proper copy of the script is not provided
The Invigilator/Proctor/Supervisor must delete the electronic copy of the answers from the computer/laptop after a copy has been created on storage media and a hard copy printed. This must include final deletion from the ‘recycle bin’ or any other computer drive copy or image of the document.
Candidates may not copy any information into their answer papers, but must type all of their answers. However, despite the above precautions, it is possible that candidates may attempt to "paste" in text from reference documents, e.g. the Reference Manual for the product. Any such text detected during or after the examination by the ATO/Invigilator/Proctor/Supervisor is to be highlighted on the document. Marks will not be awarded for pasted text.
The candidate should take the examination in a separate room to other candidates, as a clicking keyboard could be a distraction to the other candidates. Ideally, an invigilator should be provided for each room. However, if necessary a single Invigilator/Proctor/Supervisor can be used to monitor examinations in immediately adjacent rooms. If under exceptional circumstances this is not viable and the candidate needs to remain in the same room, all candidates must agree they will not be distracted and enter into an appeal unless required otherwise by applicable law.
Additionally APMG may offer extra time to candidates with writing difficulties on a discretionary basis if such extra time legitimately constitutes a reasonable adjustment/accommodation. Requests should be made to APMG.
Only in very exceptional circumstances will APMG be able to offer oral examinations, in the event of a candidate being unable to write or type. Decisions will be made on a case by case basis.
Candidates, who for security reasons require a face-to-face assessment interview and who have mobility issues may request for the interview to be conducted at premises which meet their accessibility needs. If a candidate is thinking of applying for IA certified professional status and require both a face-to-face interview and a venue with specific accessibility then please contact APMG directly to discuss the candidate’s requirements further.
Candidates entering any examination with APMG Group (APMG) agree to be bound by the Terms and Conditions contained herein.
1. Candidate ID
Candidates are required to bring a means of photo identification to the exam centre, (including but not limited to, Passport, ID card, Driving Licence). If proof of identification is not provided to the Trainer/Invigilator prior to the examination, APMG reserve the right to refuse the candidate to sit the exam.
2. Code of behaviour from Candidates
Candidates must be present at least 30 minutes prior to the examination start time. When attending the exam, candidates must ensure they are polite and courteous to other candidates and the Trainer/Invigilator.
APMG will award a Certificate as a Registered Practitioner to candidates who:
- Have successfully achieved sufficient marks to pass the Foundation Examinations;
- Have successfully achieved sufficient marks to pass the Intermediate Examination (where applicable);
- Have successfully passed the Foundation Examination to be able take the Practitioner Examination, if verification is provided; and
- Agree to the APMG Ltd terms of certification as detailed in these Terms and Conditions.
Certification does not allow the use of any Trade Mark or Logo associated with the certification scheme or associated products and schemes.
Should the candidate misuse any certificate, Trade Mark or Logo associated with any of the certification schemes appropriate action will be taken to resolve the case and prevent recurrence. Serious and/or continuous misuse will give rise to certificates being withdrawn and legal action being taken as appropriate.
If a candidate should breach any of the scheme regulations, they will be subject to their certified status being suspended or withdrawn. If you are suspended, you will need to refrain from promoting yourself as certified for the duration of the suspension. Should your certification be withdrawn, you will need to immediately cease to promote yourself as certified via all mediums.
3. Inability to fulfil the certification requirements
If you find at any point that you are unable to fulfil the certification requirements as agreed in the Terms and Conditions, you are obliged to contact APMG without delay to notify us of this and discuss the continuation of your certification.
4. Surveillance Monitoring
At a minimum of three, and a maximum of five years after initial certification, where applicable, Registered Practitioners are required to sit and pass the Re-registration examination in order to retain certification as a Registered Practitioner. The Re-registration examination is to a similar standard as the Intermediate & Practitioner examination but is a shorter version.
5. Special Allowances
APMG has a Disability Policy, which is available on the website at www.apmg-international.com. The Disability Policy explains the arrangements in place to provide assistance to candidates for equal access to all.
APMG requires all Registered Practitioners to keep a record of complaints made against them within the scope of their certificate of competence. Such complaints are to be notified to APMG. The record of complaints will be subject to audit at the time of Re-Registration Examination. Such complaints about a Registered Practitioner if received by APMG in the absence of notification by the Registered Practitioner concerned may result in suspension or withdrawal of certification. If candidates, ATOs, ACOs or third parties wish to make a complaint against APMG there is a formal complaints process on the website which is available at www.apmg-international.com.
APMG operates a formal appeals process which is available on the website at www.apmg-international.com
8. Retention of information
APMG will retain completed candidate details forms for a period of 6 months after the date of the examination, after which the information will be securely destroyed. In the event of a dispute the information held by APMG on their records will be accepted as correct. Electronic copies of candidate information will be held for the lifetime of the qualification scheme in order to provide verification of results upon request, in accordance with the data protection statement outlined below. Examination answer scripts will be securely destroyed 6 months after the date of the examination.
9. Use of Information
By signing these Terms and Conditions, candidates agree that they shall not retain, copy or release any confidential information provided to them by APMG in the test taking process, specifically examination paper materials, nor participate in any fraudulent test taking practices, included but not limited to sharing information with other candidates or attempting to take the test on behalf of another person.
10. Data Protection Statement
On completing the Candidate Details Form, candidates are required to indicate their wish to be included on a Successful Candidate Register. Where candidates have chosen not to appear on the Successful Candidate Register in the Data Protection section, APMG will only divulge exam results to the ATO who ran the associated training (if applicable) and will not enter candidate results on the Successful Candidate Register. By ticking “yes” the Candidate gives APMG permission to enter the candidate details (i.e. name) on the public website, and to inform any third party of whether the candidate has passed the exam. If the candidate’s preference changes at a later date, written confirmation must be received by APMG with a copy of the examination certificate giving APMG permission to change the preference.
APMG will not be held liable should the website or any Successful Candidate Register be incomplete. Candidates should contact APMG in the first instance should they believe any records are incomplete. Release of examination results, by a training organisation, to a candidate’s employer is a matter for agreement between the candidate and the training organisation concerned. APMG will invite all successful candidates who have sat the Practitioner examination to complete an online questionnaire after their results have been released to help us improve our services.
11. Certification Process Overview
APMG will deliver the certification process for your examination in accordance with ISO 17024:2012. The diagram below provides an overview of this process, but should you require any further details please do not hesitate to contact us.
The Ethics and Standards Board is responsible for ensuring that APMG adheres to good governance standards and works ethically, representing the interests of all our stakeholders. To view the full document that contains the standards please go to www.apmg-international.com
By confirming that I have read and accept these Terms and Conditions, I confirm that I understand and agree that in the event of my non-compliance with any of the exam regulations, my exam result will become void and my exam fee will NOT be refunded. Furthermore, in the event of my non-compliance with any of the exam regulations, I hereby agree that details relating to my identity and the reasons for my non-compliance with the relevant exam regulations can be disclosed to APMG’s Accredited Training Organisation (ATO) where the examination in question has been ordered through them.
APM Group Limited is a company registered in the UK.
Company Registration Number - 2861902
VAT Number - 603820668
APMG International is a trading name of The APM Group Ltd.
Our web site has been designed to provide general information about The APM Group Limited, its associate companies and its business.
Information contained on the web site may be used for non-commercial purposes only. Permission to use any of the information for commercial purposes may be granted through the webmaster.
All information is correct at the time of publishing. The APM Group Limited shall not be liable for any direct, indirect, special or consequential damages whether in contract, tort or otherwise, arising out of the use of this web site or the reliance on information in it.
It is a condition of allowing you free access to the material on this web site that you accept that we will not be liable for any action that you may take in reliance on the information.
If you use the links in this web site to access other web sites, please be aware that the linked sites may not be under The APM Group's control and The APM Group Limited is not responsible for and does not endorse their contents.
Products and services referenced in this web site are either trademarks or registered trademarks of The APM Group Limited. Other product and company names may be the trademarks of their respective owners. If any images or information appearing on this site is copyrighted please inform the webmaster and we will be pleased to credit the relevant parties.
The APM Group Limited assumes no responsibility and shall not be liable for any damage to, or viruses that may infect, your computer equipment or other property via your access to, use of or browsing in the web site or downloading of material, data, text or images.
Any communications or material you transmit to the web site by electronic mail or otherwise will be treated as non-confidential and non-proprietary.
If you have any queries please Contact Us.
This website only collects personal and business data from you with your permission, for example if you register or fill in a form. No personal or business data is collected from you without you knowing about it.
Some web usage and technical information is collected by this website to help us improve our service to you, but this does not contain any personal data.
Changes to this policy
Information that you provide to us
We collect and process data that you provide for specific purposes. You will be asked to provide information about yourself when you use certain site facilities, in order to complete your request or transaction. This may include personal information such as your name, email addresses, mailing address and telephone number. We use this data to provide you with the information, products or services that you request from us and to communicate with you. We may keep a record of any contacts you have with us. We may use the information that you provide for record keeping, statistical, or research purposes.
We only retain this information where required to do so by law; for the length of time needed to provide the service or information you have requested (including any retention period specified by law or by government policy), or for the length of time that you choose to store information or permit us to contact you if you have registered with our website.
Website usage information
As well as the information that you provide to us as set out above, we receive and store a range of website usage information whenever you use this website. We use this to:
- assess the effectiveness of marketing campaigns
- develop and deliver services and information that better meet your needs
- inform you of events, services and products which we believe to be relevant to you, where you have consented to be contacted for such purposes.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies are small files that are often created when you visit a website, and which are stored in the cookie directory of your computer. A cookie often includes an anonymous unique identifier. Cookies do not damage your computer. Each website can send its own cookie to your browser if your browser's preferences allow it, but to protect your privacy your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. You do not have to accept cookies. You can decide if you want to accept cookies by changing the settings on your browser to accept all cookies, reject all cookies, or notify you when a cookie is set.
You can find out about cookies and how to manage them at the AboutCookies.org website.
You have chosen to accept cookies. To de-activate cookies for features such as Google Analytics you can opt-out of accepting cookies.
Links to other websites
This website contains links to other websites. Anonymous visit or session information may be passed to other websites for the web usage information purposes described above. None of this information can be related to an individual user of the website. The operators of other sites may collect information from you, which will be used by them in accordance with their own terms and conditions, and privacy policies.
Controlling your personal information
Where you have consented to receiving communications from us or are currently receiving material relating to products or services, you may at any time ask us to cease sending you such material by contacting us.
We will not sell, distribute or lease your personal information to third parties.
APMG International is a subsidiary of The APM Group Limited. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to:
APM Group Ltd
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
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