Adopt the definitive framework for the design and delivery of automated services.
Deep insight into the theory and methods of Service Automation, the concept by which any organization can automate its services, ‘go digital’ and enable them to offer self-service applications to their customers.
- Understand the steps necessary to digitize the service offering of organizations and will be able to use the 7 Service Automation Framework Techniques in practice.
- Adopt a range of practical tools that can be used in practice.
- Facilitate an organization's service automation - its need to 'go digital' and provide for 'self-service' customers.
- Utilize the skills and techniques (such as Service Automation Blueprinting) needed to start Service Automation projects in the organization.