Discover your certification today Browse
Open page navigation
management processesorganizational changeuser managementstrategic processesconnecting processesbusiness information managementframeworksfunctionality management

Guidance on adopting a professional and systematic approach to the management of business information.

The Business Information Services Library (BiSL) was launched into the public domain as a library for business information management. The library consists of publications describing the process framework for business information management and a large number of best practices, white papers, articles and presentations. 

BiSL is a comprehensive process framework for business information management. It is supported by a growing number of best practices. Through the publication of the framework and numerous publications and the establishment of a foundation to maintain it, BiSL has become part of the public domain. One of the most important benefits of the framework is that a common language and terms of reference are provided to the market.

BiSL identifies processes at the following three levels:

Operational - the operational processes involve the day-to-day use of the information provisioning, and designing and effecting changes to the latter;

Managing – the management processes involve costs, benefits, planning, and quality of the information provisioning and arrangements with IT suppliers;

Strategic –the processes at the strategic level define the nature of the information provisioning in the long-term and also how its management should be structured.

BiSL Framework

Certify your ability to:

  •  Understand the processes involved in the execution of business information management from operations to strategy.
  •  Improve how business information management is currently executed.
  •  Bridge the gap between business information management and the neighbouring domains of application development, application management and IT services management.
BiSL Foundation digital badge


Gain the knowledge needed to work in a business information management role.

Process Management, Information Management & Analysis
Who is Foundation for?
  • Business roles such as key users, business system administrators, system owners, process owners, (Agile) product owners, information managers, business analysts, contract managers who deal with demand and use of information and technology.
  • Customer facing senior ITSM professionals (e.g. Service Managers, BRMs) who want a better understanding of the activities on the ‘other side of the fence’ in order to collaborate more effectively with their business counterparts.
  • Business information management process improvement consultants.
  • Auditors who want to ensure that the business is fulfilling their responsibilities to manage information as a critical business asset.
What are the key things you will learn?
  • The background and positioning of business information management and the BiSL framework. 
  • The key messages, objectives and subjects of the BiSL clusters.
  • The objectives and subjects of the BiSL clusters and processes.
  • The activities and results of the BiSL operational and management processes. 
  • The interrelations between the BiSL clusters and processes.
Exam format:
  • Multiple choice
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes duration
  • Closed-book
BiSL Advanced digital badge


Learn the ways in which an organization can set up and execute its business information management.

Process Management, IT Management, Information Management & Analysis
What is required?
  •  BiSL Foundation Level Certificate
Who is the Advanced Level for?
  • Those who work in BIM operations (dealing with information systems / IT / information used by user organizations) and would like to learn more about applying BiSL in order to improve their work processes. E.g. business analysts, business information administrators, or information consultants.
  • Those who are ‘responsible’ for control, improvement and/or implementation of business information management. E.g. team leaders, team managers, project managers or process or quality consultants.
What are the key things you will learn?
  • The added value of business information management and the preconditions that need to be met in order for business information management to actually deliver the added value and meet the expectations.
  • How to apply the steps in the business case development framework, in order to support the production of a business case, using the Five Case Model, for a given scenario.
  • How to determine whether implementing business information management (where BiSL can be used as a supportive framework) may be expedient in a given situation.
Exam format:
  • Multiple choice
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 75 minutes duration
  • Closed-book


Advanced options


Golden pyramid

Service Desk Institute (SDI®) Certification

Achieve a gold standard service desk

View more
A person's hand adjusting a slider on a soundboard

Configuration Management DataBase (CMDB)

Fine-tune your organization's services and infrastructure

View more
Service management for the digital age


A Service Management approach in a digitally transformed world

View more



What is a BiSL digital badge?

Digital badges allow you to easily showcase your achievements online.

When you pass an exam - you'll instantly have the option to claim a digital badge representing your new certificate.

Your badge can be embedded on an email signature, website, social media or digital CV.

With just one click employers, customers and clients can easily view and verify your credentials and skills.

Please download our digital sharing presentation for more information.

How do I claim my BiSL digital badge?

Once you’ve been notified that you’ve passed your exam - you will have the option to create a digital badge in APMG's Candidate Portal.

Visit APMG's Candidate Portal, view your exam results and select 'Create Badge'.

This takes you to the Acclaim website where the digital badges are hosted. You will be guided through the Acclaim account creation process.

Once you have created an account with Acclaim - login into the account and accept your pending badge.

What is BiSL?

The Business information Services Library (BiSL®) framework, developed by the ASL BiSL Foundation, provides guidance on adopting a professional and systematic approach to the management of business information.

While IT ensures that information is stored, processed and available, effective business information management ensures that an organization is able to respond to specific business demands.


How can I train for the BiSL examination?

Training for BiSL is available from the network of Accredited Training Organizations (ATOs) who are assessed and certified by APMG-International. The full list of BiSL ATOs can be found HERE .

Only these organizations and registered partners/affiliates are authorized to deliver BiSL training.

Do I have to receive training to sit the exam?

No, however this is recommended. In addition to receiving accredited training, individuals also have the option of self-study to prepare for the examinations. APMG-International administers public exam sessions around the world to accommodate those who self study.

How do I sit the exams?

The vast majority of, if not all, BiSL accredited training organizations include the examinations as part of the associated training course. Alternatively, and for individuals that have self-studied, APMG administers public exam sessions around the world. Sessions are run at certain APMG-International offices. There are four dedicated centers in the UK for public examinations, and in the United States we utilize the public library network to facilitate sessions.

How much does it cost to sit the BiSL examination?

If you are sitting the examination through an accredited training organization, the cost of the exam is generally included in the course fee. APMG-International use a global pricing structure, so for those sitting exams at a public exam centre, the cost is dependent on where the exam is being sat. To find out the cost in your region, please contact the APMG-International service desk on +44 (0)1494 452450 or at:

Are there any pre-requisites for the BiSL examination?

There are no pre-requisites for taking the BiSL Foundation examination.

Candidates must pass the BISL foundation exam before being eligible to undertake the BiSL Advanced examination.

Please note that we will also accept a pass of the EXIN BiSL foundation exam, as a pre-requisite for undertaking the BiSL Advanced examination, providing the certificate was issued before the end of April 2012.

What is the main supporting publication for BiSL and where can I purchase it?

Training courses and qualifications are supported by the BiSL - A Framework for Business Information Management publication, published by Van Haren Publishing.

In addition to the above publication, an additional guidance document - Additional guidance BiSL Advanced qualification, published by the ASL BiSL Foundation - has been created to support the BiSL Advanced certification level. Both guidance documents can be purchased from APMG Business Books at:

The majority of accredited training organizations will include the publication(s) as part of the course package. Please check with individual ATOs to confirm this.

Which languages are the BiSL examinations available in?

The BiSL Foundation examination is currently available in German, Dutch and English. The BiSL Advanced examination is currently available in Dutch and English only. Translations will be progressed subject to market demand.

Which languages is the supporting BiSL publication(s) available in?

The main supporting publication, BiSL - A Framework for Business Information Management, is available in Dutch and English.
The additional BiSL guidance - Additional guidance BiSL Advanced qualification - is currently available in Dutch and English.
Translations will be progressed subject to market demand.

How long will it take to learn the BiSL material?

For individuals self-studying it is almost impossible to say. As all candidates have different experience and amount of time available for study, it varies from person to person. We suggest you buy the supporting publications and have a look through for yourself before deciding how long you need to spend learning.

For those looking to study with an accredited training organization, we recommend investigating with individual providers, as they will offer tailored and blended learning solutions.

What is the structure of the BiSL examination?

A summary of the structure of the BiSL examination can be seen at:

How long is the BiSL qualification valid for?

The qualifications are not valid for a defined period and will not expire.

When can I expect the result of my BiSL examination?

The examination can be marked on location after the exam, but this is down to the discretion of the invigilator at the time. Official notification will follow shortly afterwards.

When will I receive my certificate?

A foundation certificate will be dispatched to you approximately 2 weeks after we have received your exam paper back into our offices, if you only took the foundation exam.

If you sat the Advanced or both exams, an Advanced certificate will be dispatched 2 weeks after the Advanced results have been released.

Please note that if you have taken your examinations via an ATO, certificates will be dispatched based on the preferences that the ATO selected when booking the exam. The ATO can select either an e-certificate or hard copy and whether this type is sent to the ATO or directly to the candidate.

If you have not received your certificate shortly after the above time frame please contact our Customer Interaction Team –

What is the pass mark for the BiSL examination?

Candidates must achieve a score of 26/40 (65%) to pass to pass the foundation exam.
Candidates must achieve a score of 26/40 (65%) to pass the advanced exam.

What pass mark is required to be eligible to become a BiSL Approved Foundation Trainer?

The Advanced level is no longer a mandatory requirement to teach BiSL Foundation level.

BiSL ATOs and trainers can therefore be accredited by APMG to deliver Foundation level training only.

To be eligible to apply to become a BiSL Foundation approved trainer, individuals must pass the Foundation examination at an elevated level, acheiving a score of 75% (30/40 marks).

What pass mark is required to be eligible to become a BiSL Approved Advanced level Trainer?

To be eligible to apply to become a BiSL Advanced level approved trainer, individuals must pass the  Foundation and Advanced examinations and achieve a score of 75% (30/40 marks).

How do I find out if I scored enough to be eligible to become a trainer?

To find out if you scored enough to be eligible as a trainer, please email noting your interest. A representative of the Service Desk will be able to advise.

Can I use the BiSL logo?

Only organizations licensed to do so are allowed to use the BiSL logo. This includes BiSL ATOs (Accredited Training Organizations) accredited by APMG-International. The BiSL logo is a registered trade mark of the ASL BiSL Foundation and should not be used without prior permission or an appropriate license.

How do I become an BiSL approved trainer?

All BiSL trainers must be "sponsored" by an BiSL accredited training organization (ATO). Details of all BiSL ATOs can be found HERE .
A trainer application must be submitted by the sponsoring ATO to their relevant APMG-International office.

How does my organization become an BiSL Accredited Training Organization (ATO)?

An organization wishing to become an BiSL ATO must first submit an application form to either the APMG-International service desk or a regional APMG-International office. The organization will then be subject to APMG-International's ATO assessment process.


Please tell us your training requirements and we'll find you a training provider


Please provide your company details to begin your journey to becoming accredited