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VeriSM™ helps organizations understand and respond to the challenges of service management in the digital age. It creates a service management model in which all of the organizations' capabilities and responsibilities are deployed in the delivery of superior service.

Service Management for the digital age

VeriSM™ helps organizations understand and respond to the challenges of service management in the digital age. It creates a service management model in which all of the organizations' capabilities and responsibilities are deployed in the delivery of superior service.  

The International Foundation for Digital Competences (IFDC) has developed VeriSM™ - a service management approach specifically tailored to support organizations to help them succeed in the world of digital services.

The VeriSM™ model puts digital thinking first allowing you to deliver the right product or service at the right time:

  • Define
  • Produce
  • Provide
  • Respond 

VeriSM™ shows you how to fit your current, effective ways of working into an overall organizational context and to meet different service management situations

VeriSM key concepts

VeriSM™ certification demonstrates your understanding about:

The Service Organization

  • Service culture
  • People and organizational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started

LEARNING OUTCOMES

At the end of the training you will lead the way by;

  • Driving internal engagement and making changes that matter to the customer
  • Delivering new service management and product development practices that put your business first
  • Implementing service management which adds value to your business, making you more valuable in the marketplace
  • Being part of a growing community
  • Being a sought after pioneer in delivering service management for the digital age

Supported by the official publication "VeriSM: Service Management for the digital age", VeriSM describes a service management approach which is:

  • Value-driven
  • Evolving
  • Responsive
  • Integrated
  • Service
  • Management

FURTHER INFORMATION

Who is it for? 

VeriSM training and certification is designed for people working in the service management arena such as IT and Non-IT professionals, service owners and service managers - particularly those who are (or intend to be) involved in digital transformation. 

  • All professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services.

Everyone within a service organization, in particular:

  • Managers – who want to understand how to leverage evolving management practices;
  • Service owners and service managers – who need to bring their skills up to date and understand how service management has changed;
  • Executives – who are accountable for effective service delivery;
  • IT and Non-IT professionals - who need to understand the impact of evolving management practices and new technologies in their role.

Watch the Introduction to VeriSM™ Webinar

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FIND OUT MORE

If you would like to become an accredited trainer for VeriSM™ - click the 'Deliver training' button to submit an accreditation application.

VeriSM Foundation digital badge

VeriSM™ Foundation

Become a certified service management professional - able to deliver consumer value.

Service Management
Who is VeriSM™ Foundation for?
  • Graduates and undergraduates entering service management roles
  • Managers - looking to adopt evolving service mangement practices
  • Executives - wishing to enhance the effectiveness of their service delivery
  • Service owners and service managers - wanting to be recognized for possessing contemporary knowledge and skills
  • IT professionals - who need to understand the impact of evolving management practices and new technologies on their role
What are the key things you will learn?
  • The Service Organization
  • Service culture
  • People and organizational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started
Exam format:
  • Multiple-choice
  • 40 questions
  • 26 marks required to pass (65)
  • Closed-book
  • 60-minute duration

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CONTACT US

FAQs

What is a VeriSM digital badge?

Digital badges allow you to easily showcase your achievements online.

When you pass an exam - you'll instantly have the option to claim a digital badge representing your new certificate.

Your badge can be embedded on an email signature, website, social media or digital CV.

With just one click employers, customers and clients can easily view and verify your credentials and skills.

Please download our digital sharing presentation for more information.

How do I claim my VeriSM digital badge?

Once you’ve been notified that you’ve passed your exam - you will have the option to create a digital badge in APMG's Candidate Portal.

Visit APMG's Candidate Portal, view your exam results and select 'Create Badge'.

This takes you to the Acclaim website where the digital badges are hosted. You will be guided through the Acclaim account creation process.

Once you have created an account with Acclaim - login into the account and accept your pending badge.

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