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VeriSM™ helps organizations understand and respond to the challenges of service management in the digital age. It creates a service management model in which all of the organizations' capabilities and responsibilities are deployed in the delivery of superior service.

Service Management for the digital age

VeriSM™ helps organizations understand and respond to the challenges of service management in the digital age. It creates a service management model in which all of the organizations' capabilities and responsibilities are deployed in the delivery of superior service.  

The International Foundation for Digital Competences (IFDC) has developed VeriSM™ - a service management approach specifically tailored to support organizations to help them succeed in the world of digital services.

The VeriSM™ model puts digital thinking first allowing you to deliver the right product or service at the right time:

  • Define
  • Produce
  • Provide
  • Respond 

VeriSM™ shows you how to fit your current, effective ways of working into an overall organizational context and to meet different service management situations

VeriSM key concepts

VeriSM™ certification demonstrates your understanding about:

The Service Organization

  • Service culture
  • People and organizational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started

LEARNING OUTCOMES

At the end of the training you will lead the way by;

  • Driving internal engagement and making changes that matter to the customer
  • Delivering new service management and product development practices that put your business first
  • Implementing service management which adds value to your business, making you more valuable in the marketplace
  • Being part of a growing community
  • Being a sought after pioneer in delivering service management for the digital age

Supported by the official publication "VeriSM: Service Management for the digital age", VeriSM describes a service management approach which is:

  • Value-driven
  • Evolving
  • Responsive
  • Integrated
  • Service
  • Management

FURTHER INFORMATION

Who is it for? 

VeriSM training and certification is designed for people working in the service management arena such as IT and Non-IT professionals, service owners and service managers - particularly those who are (or intend to be) involved in digital transformation. 

  • All professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services.

Everyone within a service organization, in particular:

  • Managers – who want to understand how to leverage evolving management practices;
  • Service owners and service managers – who need to bring their skills up to date and understand how service management has changed;
  • Executives – who are accountable for effective service delivery;
  • IT and Non-IT professionals - who need to understand the impact of evolving management practices and new technologies in their role.

Watch the Introduction to VeriSM™ Webinar

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FIND OUT MORE

If you would like to become an accredited trainer for VeriSM™ - click the 'Deliver training' button to submit an accreditation application.

VeriSM™ Foundation

Become a certified service management professional - able to deliver consumer value.

Service Management
Who is VeriSM™ Foundation for?
  • Graduates and undergraduates entering service management roles
  • Managers - looking to adopt evolving service mangement practices
  • Executives - wishing to enhance the effectiveness of their service delivery
  • Service owners and service managers - wanting to be recognized for possessing contemporary knowledge and skills
  • IT professionals - who need to understand the impact of evolving management practices and new technologies on their role
What are the key things you will learn?
  • The Service Organization
  • Service culture
  • People and organizational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started
Exam format:
  • Multiple-choice
  • 40 questions
  • 26 marks required to pass (65)
  • Closed-book
  • 60-minute duration

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VeriSM™ Foundation

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