JB SERVICE CORPORATION KAWASAKI BUSINESS ESTABLISHMENT SMAC (SOLUTION MANAGEMENT AND ACCESS CENTER)

THE IT SERVICE MANAGEMENT SYSTEM SUPPORTING THE SERVICES PROVIDED BY SMAC (SOLUTION MANAGEMENT AND ACCESS CENTER) IN RELATION TO CUSTOMER'S INFORMATION SYSTEMS; 1)REMOTE SYSTEM MONITORING SERVICE 2)REMOTE SECURITY MONITORING SERVICE 3)SYSTEM OPERATION SERVICE 4)HELPDESK SERVICE FOR CUSTOMER'S INFORMATION SYSTEM 5)CALL CENTER SERVICE FOR HARDWARE MAINTENANCE