The service management system of PT Indonesia Comnets Plus (ICON+) supporting the provision of electricity applications business process services (AP2T, P2APST, APKT) and business application EAM (Enterprise Asset Management), E-proc (E- Procurement), BBO (Batubara online) to PT PLN (Persero) and product ICONect (Metronet & IPVPN), ICONweb (Internet) and ICONApps (I-VIP) to customer in accordance with the service catalogue.