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IT Governance & Service

So you think you have seen it all when it comes to Service Management? Be pleasantly surprised after attending this event!

Take Service Management to a whole new level.

In this live event we will be discussing how to take Service Management to a whole new level, enabling you to consistently deliver world class services to your organization.
Learn from the experts who do this on a daily basis as they share their experiences as well as common pitfalls and what you need to do to deliver the best possible results.
#FitSM

Panelists

Mart Rovers

Leadership, Coach, Consultant, Trainer and President at INTERPROM

Phoenix, United States

Educating and coaching leaders, professionals and teams are Mart’s passion and is what he has been doing for nearly three decades. Mart works for INTERPROM, a coaching, consulting, training and education firm. Examples of areas he has specialized in are business relationship management, service management, information security management, and project and change management. He is looking forward to sharing his experience with you and to answering your questions.

Mart's proudest achievement: An achievement I’m looking back it is organizing, along with 20 passionate volunteers, a decade long, the annual Arizona ITSM Summit. A one-day event visited by 250+ local ITSM enthusiasts. And sponsored, year-after-year, by 20+ loyal vendors, including Forrester Research and Gartner.

Gessica Briggs-Sullivan

ITSM Program Lead

Gessica Briggs-Sullivan has served in roles at Charles Schwab leading Process Improvement and Employee Experience initiatives. She is a passionate IT Professional with 20 years of service in many realms of implementation and support of IT Service Management. Gessica enjoys solving problems, improving processes, and helping people create sustainable practices that make their jobs easier to do. Her top 5 strengths include Strategic, Positivity, Responsibility, Communication, and Includer, and she has a flair for bringing people together and making work fun.

Gessica states a highlight was receiving the Ventana Research Award, but her true pride is helping others. Her journey in IT has shown the joy of making work fun and lives easier. Although challenging, it's been worth it, leading her to what she loves the most!

Awards:

Ventana Research Award Winner, 2018 for Analytics:  This award is for the individual and company that best exemplifies leadership in any use or application of analytics across business and/or IT. 

 

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