The Process Communication Model® (PCM)

Find a training course on the Kahler Communication France (KCF) website. Once you have completed your Process Communication training and have requested to seek certification you will be asked by your training provider to provide your name and email address. Your details will then be passed to KCF.

KCF will register your details in the APMG Process Communication Certification portal.

The assessment process is divided into two stages, an online recorded interaction assessment and an oral assessment. You will be required to successfully pass both elements of the assessment process in order to gain certification.

The Full Application fee will be payable by your training organization. Costs will be incurred if you are required to re-take the Oral Assessment. The cost of any re-takes will be payable by the candidate:

Fees

• Certification: €575
• Online Assessment Re-Sit: No Charge
• Oral Assessment Re-Take: €75*

*fee applicable for 2nd re-take and any subsequent re-takes

The online assessment will consist of 6 character scenarios that represent each of the 6 personality types. Each scenario will take approximately 10 minutes to complete.

Once you have successfully passed the online assessment, you will be able to progress to the oral assessment stage of the certification process.

The oral assessments will be conducted via a telephone and video conference (a webcam will be required). The assessment will be conducted by a KCF approved assessor who will hold appropriate subject matter knowledge and relevant experience to assess your competency.

During your assessment you will be required to demonstrate your knowledge of the Process Communication Model by talking through certain situations and scenarios with the assessor, and being able to respond appropriately. The assessment will take approximately 1 hour to complete. This equates to 10 minutes per assessment for each personality type.

You will be required to have undertaken Process Communication training, provided by an accredited training provider, in order to be eligible to apply for the Process Communication certification.

For a full list of accredited training providers please visit the KCF website.

Currently the certification is available in French only.

Further translations will be considered subject to market demand.

The result of the online assessment will be available via the candidate portal once all character scenario assessments have been completed.

Once you have completed the oral assessment you will receive an automated email confirming the result of your assessment.

Please allow up to 3 working days for your result to be sent to you.

Candidates will be able to claim their digital badge and electronic certificate from their APMG Candidate Portal within two business days of their exam result being issued.

The certification is not valid for a defined period of time and will not expire.

You can always access all your electronic certificates and badges via the APMG Candidate Portal. Once you have logged on to the Candidate Portal, click on the ‘Badges and Certificates’ option from the menu bar at the top of screen. From here you should click on the ‘Create Badge/Certificate’ button. This will take you to the Credly platform to create and account and download your badge and certificate.

Step-by-step guidance is available to download from the ‘Badges and Certificates’ area in your Candidate Portal.

Electronic certificates are environmentally friendly, but you can print the certificate yourself at home or work, if required.

If you have any problems with accessing your digital certificate, please contact our Customer Interaction Team - servicedesk@apmg-international.com