Discover your certification today Browse
Open page navigation
project managementresource optimizationprocess managementorganizational changeworkshopsstakeholder engagementbusiness transitioncollaborationcommunicationbusiness analysis

Cultivate the key skills and deep knowledge of the principles and concepts involved in effective facilitation.

Certify your ability to:

  • Enhance productivity.
  • Enable problem solving to be more effective.
  • Increase the ability to undertake business processes improvement and ensure engagement from people.
  • Enhance project managament delivery.
  • Encourage buy-in and commitment in IT settings.


Confirm your knowledge of the Process Iceberg® Facilitation Methodology.

Project Management, Change Management, Process Management
Who is Facilitation for?
  • Individuals in any organization who require a working knowledge of the key principles of effective facilitation so that they can work more effectively working in groups addressing tasks. 
What are the key things you will learn?
  • How to explain the Process Iceberg model and its relevance to helping a group achieve its Task objectives.
  • How to outline a plan for the contracting meeting with a client, and for setting up the logistics of an event.
  • How to identify appropriate roles, behaviours and contracts between Facilitator, Task Leader and group.
  • How to draft an Agenda Process plan for a group’s work session in terms of Process, taking proper account of Task Uncertainty/Complexity/Certainty and the level of group Process Awareness.
  • How to distinguish clearly and accurately between ‘Task’ and ‘Process’ issues, and state how an effective Facilitator should respond to each.
  • How to formulate good quality feedback, using the Feedback Model, reverse feedback and creating SPOs to introduce Process to support the Task.
  • How to recognize behaviours of individual group members which indicate particular personality types and related preferences.
  • How to describe how to use the Process Iceberg model to avoid and address problems in meetings.
  • How to review a meeting using the Process Iceberg, using this Process to indicate the group’s Process maturity.
  • How to list the key characteristics of an effective Facilitator.
  • How to explain the Process, uses, rationale, advantages and limitations of Models, Tools and Techniques included in the Foundation syllabus.
Exam format:
  • Multiple choice format
  • 50 questions per paper
  • 25 mark or more required to pass (out of 50 available) - 50%
  • 40 minute duration
  • Closed book


Apply facilitation principles to small groups as you work on real tasks.

Process Management
Who is Practitioner for?
  • Managers, specialists, project managers, change agents, Business Analysts, IT professionals and aspiring facilitators who need to achieve outcomes related to their specialist area through group collaboration and participation.  
  • It is also relevant to other key individuals who work in teams to address business issues, and to managers and leaders at all levels who have to achieve real business outcomes through groups or teams of people. 
What are the key things you will learn?
  • Apply Process Iceberg thinking to help a group achieve its goals. 
  • Recognise where facilitation is or is not an appropriate response to organizational needs and work effectively with strategic information to apply facilitation in organization settings.  
  • Plan meetings with a client to understand the Task needs and set up the logistics of an event.
  • Contribute helpfully to establishing a Contract with the Task Leader and with the group.
  • Design a facilitated event.
  • Work effectively with other Facilitators to apply facilitation in larger group settings.
  • Respond to situations which arise during an event, making good Process decisions which secure Task outcomes.
  • Develop effective interaction and decision-making in the group by using appropriate communication Tools.
Exam format:
  • Multiple choice format
  • 50 questions per paper
  • 25 mark or more required to pass (out of 50 available) - 50%
  • 40 minute duration
  • Closed book


Advanced options


A lost man holding a map, stood infront of his vehicle on an empty road - surrounding by fog.

OBASHI® - Business and IT Management

Clearing the fog surrounding your business - helping you to make the right decisions

View more
Cat being fed a fish

Sourcing Governance

Get the most out of outsourcing

View more
Skyscrapers during rainfall

Finance for Non-Financial Managers (FNFM)

Don't be confused by financial jargon - help your business realize its objectives

View more



What is APMG International’s Facilitation?

Facilitation is a common word used in a variety of different contexts. However, ‘being a facilitator’ for a group and ‘facilitating meetings/events’ requires key skills and a deep knowledge of the principles and concepts involved.

Tony Mann, who has been working in the field of facilitation for over 20 years, has developed a robust methodology that provides the structure to enable specialists and managers to be able to facilitate effectively. The Process Iceberg methodology is being applied in a wide variety of organizations and scenarios and its pragmatic, practical approach has gained a wide range of adherents in the public, private and charity sectors, both in the UK and internationally.

Working with Tony, and using his book “Facilitation - an art, science, skill or all three?” and the accompanying manual “Facilitation - A Manual of Models, Tools and Techniques for Effective Group Working”, APMG have developed a training workshop to help you develop the necessary expertise to become accomplished at facilitation.

How can I train for the Facilitation examination?

Training for our Facilitation examination is available from our network of Accredited Training Organizations (ATOs) who are assessed and certified by APMG-International. The full list of Facilitation ATOs can be found here.

Do I have to receive training to sit the exam?

Yes – individuals must attend an accredited course to be eligible to sit the exam and become certified. Self-study options are not available for our Facilitation scheme.

How do I sit the exam?

Our Facilitation Accredited Training Organizations (ATOs) include the examination as part of the associated training course. The examination is only available following a training course with a Facilitation ATO.

How much does it cost to sit the Facilitation examination?

The cost of the exam is generally included in the course fee.

Are there any pre-requisites for the Facilitation examination?

There are no pre-requisites for taking the Facilitation foundation examination other than attendance on an accredited course.

Passing the Facilitation foundation examination is a pre-requisite to taking the Facilitation practitioner exam.

What are the supporting publications for APMG’s Facilitation and where can I purchase them?

Training courses and the qualification are supported by the “Facilitation - an art, science, skill or all three?” and “Facilitation - A Manual of Models, Tools and Techniques for Effective Group Working” titles. Both can be purchased from APMG Business Books

The majority of Facilitation accredited training organizations will include the titles as part of the course fee.

Which languages is the Facilitation examination available in?

The foundation examination is currently available in English and Polish.

The practitioner examination is currently available in English only.

Further translations will be considered subject to market demand.

Which languages are the supporting publications available in?

The supporting publications are currently available in English and Polish.

How long will it take to learn the Facilitation material?

Foundation only courses are generally delivered over 3 days. Combined foundation and practitioner courses are typically delivered over 5 days. However, we recommend investigating with individual providers, as many may offer tailored learning solutions.

How long is the APMG Facilitation qualification valid for?

The qualification is not valid for a defined period and will not expire.

When can I expect the results of my Facilitation examination?

Facilitation foundation examinations can be marked on location after the exam, but this is down to the discretion of the invigilator at the time. Official confirmation will follow from your ATO after the results have certified by APMG.

For the practitioner examination your result will be sent to your ATO approximately 7-10 days after your examination date. Your ATO should notify you of your results so please contact them for further details.

When will I receive my certificate?

Candidates will automatically be sent an electronic certificate within two business days of their exam results being released. If you have not received your certificate within this timeframe please contact our Customer Interaction Team -

Electronic certificates are environmentally friendly, but can be printed if required. It is also very easy to share them with employers and other third parties. APMG will send you a link to your registered email address. This link will take you to your Candidate Portal where you will find your electronic certificate(s). You can always access all your electronic certificates using the APMG candidate portal.

Sometimes, if you have taken your examination(s) via a Training Organisation, certificates will be issued based on the preferences that the Training Organisation selected when booking the exam. The Training Organisation can select either an electronic certificate or both paper and electronic certificates are provided to the candidate. The Training Organisation can also choose if certificates are sent to the candidates directly or via the Training Organisation. If you have been awarded an electronic certificate but also require a hard copy certificate, you can always order a hard copy certificate for GBP 12.00. This is also the case if you re-order your hard copy certificate.

If you would like to purchase a hard copy certificate in addition to your electronic certificate please contact our Customer Interaction Team -

What is the pass mark for the Facilitation examination?

Candidates must achieve 25 marks out of 50 (50%) to pass the Facilitation foundation examination.

The pass mark for the Facilitation practitioner examination is 40 marks out of 80 (50%)

What pass mark is required to be eligible to become an APMG Facilitation Approved Trainer?

To be eligible to apply to become a Facilitation approved trainer, individuals must achieve a score of 53 mark out of 80 (66%) in the practitioner exam.

How do I find out if I scored enough to be eligible to become a trainer?

To find out if you scored enough to be eligible as a trainer, please email noting your interest. A representative of the Service Desk will be able to advise.

Can I use the APMG International Facilitation logo?

Only organizations licensed to do so are allowed to use the APMG Facilitation logo. This includes Facilitation ATOs (Accredited Training Organizations) accredited by APMG International. The Facilitation logo is a Trade Mark of APMG International and should not be used without prior permission or an appropriate license.

How do I become a Facilitation approved trainer?

All Facilitation trainers must be "sponsored" by a Facilitation accredited training organization (ATO). Please contact us to become an Facilitation approved trainer.

A trainer application must be submitted by the sponsoring ATO to their relevant APMG International office.

How does my organization become a Facilitation Accredited Training Organization (ATO)?

An organization wishing to become a Facilitation ATO must first submit an application form to either the APMG International service desk or a regional APMG International office. The organization will then be subject to APMG-International's ATO assessment process.


Please tell us your training requirements and we'll find you a training provider


Please provide your company details to begin your journey to becoming accredited