57. After Service Management, should I learn DevOps and SRE?

Dierk Söllner helps his clients with the vision of "strengthening people and teams - empathically and competently" as a trainer and coach. As a certified business coach, he supports teams as well as specialists and managers with current challenges through professional business coaching and training. Combined with his long-standing and comprehensive professional expertise in IT methodological frameworks, makes him a competent and empathetic companion in personnel, team and organisational development. Dierk runs the German speaking business podcast "Business Akupunktur”, has a teaching assignment on "Value Stream based Design for IT Organisations" at NORDAKADEMIE Hamburg and also has published the reference book "IT Service Management with FitSM". Dierk's clients range from DAX corporations to medium-sized companies to smaller IT service providers. 

• DASA DevOps Ambassador for Germany
• Book author of: IT-Service Management mit FitSM (German) which will be available in English in 2024 by TSO 

Dierk's proudest achievement is working successfully for more than 13 years as a self-employed consultant and trainer for a wide range of companies.

Barry is a vastly experienced service management and best practices consultant. Currently working within CGI UKs rapidly growing consultancy competency. Formerly, ITIL chief examiner for APMG and Chair of itSMF UK.

• Paul Rappaport Award for Lifetime Contribution to Service Management awarded by itSMF UK
• ITIL 4 Lead Author for Incident and Problem Management practices

Barry's proudest achievement is the service management team that they built at Remarc between 2005-2010. The members of that team have gone on to scale real heights in the industry.

Luca is co-founder of Vempio, a DevOps consultancy. Vempio specialise in helping their clients to focus on customer value, concentrating on processes, people and culture.

Like many, Luca discovered DevOps by himself, out of necessity, and only heard about the name after he had applied the practices. He has since helped countless others via his work at Vempio, a DevOps consultancy.

• Author of DASA DevOps Professional Specify&Verify Certification
• Published author on DevOps topics
• Co-host of multiple podcasts around DevOps and Agile

Martin is an independent professional who helps companies solve problems and take advantage of opportunities not only in the management of IT but also of entire companies. To do this, he uses the knowledge and experience gained during his 30 years of practice in multinational companies and cooperation with various clients. He combines different methods and approaches to find out the real cause and achieve the goal as effectively as possible. In his work he likes to follow the principles:

– The goal is to solve the problem, not use the method
– There is no ONE right method
– There is no ONE correct approach
– The solution is built step by step
– It doesn’t end with the first delivery
– There is always room for improvement

Karen is Chair of itSMF UK and an established Service Management specialist, author & contributor for service management communities on ITIL, Agile, DevOps & Cloud. She has worked for outsourcing providers and client organisations, and has expertise in service management disciplines, bid management, client engagement, design & development of target operating models and transformation strategy. Karen is a trusted author and presenter of Service Design & Transition issues and speaks regularly at webinars and conferences on a wide range of topics. In her day job, Karen is a Service Design & Process Consultant at Nationwide Building Society.

• Ashley Hannah Contributor of the Year Award 2014 (Professional Service Management Awards)
• Lead author Service Level Management – A Practitioner’s Guide
• Author ITIL4 Service Design
• Contributing Author – SIAM Professional Body of Knowledge

Karen's proudest achievement was bringing together subject matter experts on Service Level Management in the itSMF UK community to author “Service Level Management – A Practitioner’s Guide”, which was the 2nd best-selling book from itSMF UK bookshop.