Update following International Standards Meeting May 2020
The International committee for ISO/IEC 20000 meets twice per year in May and November.
The recent meeting should have been in London. Due to the pandemic, it was held virtually instead and took some key decisions about ISO/IEC 20000 as listed below.
- Part 5: Implementation guidance for ISO/IEC 20000-1
- Work has started on the update of this for the 2018 edition of 20000-1. Publication is expected in 2021.
- Part 11: Guidance on the relationship between ISO/IEC 20000‑1:2011 and service management frameworks: ITIL
- Work has started on the update of this for the 2018 edition of 20000-1 and ITIL4. Axelos are involved in this update. Publication is expected in 2021.
- Part 12: Guidance on the relationship between ISO/IEC 20000‑1:2011 and service management frameworks: CMMI-SVC
- The revision is planned to take account of the 2018 edition of 20000-1 and the update of CMMI. It is likely to be published in 2022. A white paper is likely to be published in 2020 on this topic.
- Part 13: Guidance on the relationship between ISO/IEC 20000‑1:2011 and service management frameworks: COBIT
- This is a new planned part to provide an explanation of the similarities and differences between ISO/IEC 20000-1:2011 and the COBIT model including a high-level mapping. ISACA who own COBIT will be involved in the publication.
Reminder of current publications in the ISO/IEC 20000 series
The following are already published:
- Part 1: Service management system requirement, 2018
- Part 2: Guidance on the application of service management systems, 2019
- An update to figure 3 has been approved as this was mistakenly published with an incorrect figure.
- Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1, 2019
- Part 6: Requirements for bodies providing audit and certification of service management systems, 2017
- It works with both the current 2011 edition and the revised edition of ISO/IEC 20000-1.
- Part 7: Guidance on the integration and correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013, 2019
- Part 10: Concepts and Vocabulary, 2018
- This document contains all of the terms and definitions for the ISO20000 series. It also contains an explanation of the key concepts of the ISO20000 series, guidance on the purpose of each part and also guidance on related standards such as ISO 9001 and ISO/IEC 27001.
- ISO Handbook – IT Service Management – A practical guide, 2019
- A chatty style handbook about ISO/IEC 20000-1 and related concepts.
Related standards and initiatives
All of these related standards and initiatives are from other ISO committees. The ISO committee for ISO/IEC 20000 are either directly involved or review and comment on their development
-
ISO/IEC 33054 and ISO/IEC 30074 – Process reference and Process assessment model for service management
- These documents were published in 2020 and are aligned with ISO/IEC 20000-1:2018
- They replace ISO/IEC 20000-4, PRM, and ISO/IEC 15504-8, PAM
- ISO/IEC 27013, Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
- This is being updated for the 2018 edition of ISO/IEC 20000-1 and is expected to be published in 2021
- ISO/IEC 24082, Design of excellent services and outstanding customer experiences
- This is from a new committee set up to look at Service Excellence. It is at very early stages.
- ISO/IEC 22564-1-2, Process reference and Process assessment models for data centre services
- New standards likely to publish in 2020/2021
- ISO/IEC 24286, Continual Performance Improvement Concepts and Vocabulary
- New standard likely to publish in 2021
- A white paper is being developed looking at CPI and ISO/IEC 20000-1
- ISO/IEC 22446, Continual Performance Improvement of IT-enabled services
- This was published in 2019
- Trustworthiness
- The ISO committee for ISO/IEC 20000 are involved in a new ISO committee to look at this topic.
- Annex SL – Common high-level structure for management system standards
- Annex SL provides a common high-level structure, terms and requirements for all management systems standards (MSS). It is used by ISO/IEC 20000-1, ISO 9001, ISO/IEC 270001 etc. The ISO committee for ISO/IEC 20000 have been involved in a limited update and are pleased that some of the updates applied in 20000-1 are now included in the revised Annex SL. New or updated MSS from 2021 will use this updated version.
Further discussions
It is still hoped to provide a new web site within the ISO/IEC website to provide information about the ISO/IEC 20000 series and its related documents. The timescale for this is as yet unknown.
Summary
The ISO20000 series is being revised. Future blogs will give more information about the revision status.
Lynda Cooper, an independent consultant and trainer, is one of the first people in the world to hold the ITIL Master qualification. Lynda chairs the BSI committee for service management, and sits on various ISO/IEC committees representing the UK and is the project editor for ISO/IEC 20000-1.
