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A two-day course teaching the wider impacts of organizational change and how to help people adapt.

Certified Local Change Agents (CLCAs) play a powerful supporting role during organization-wide transformation. They understand the fundamental principles and approaches that encourage people to embrace change.

CLCAs assist organizations in aligning its entire workforce’s activities with the implemented change.

A CLCA need not enter a dedicated role – certified individuals will typically continue their BAU activities while also contributing as invaluable members of organizational change initiatives.

The Certified Local Change Agent confirms your ability to:

  • Effectively provide personal support for colleagues going through organizational change.
  • Support idea-generating activities such as the use of simple process-mapping techniques.
  • Help develop local change plans which identify what will specifically change in their work area and how best to introduce those changes. 
  • Mitigate resistance to organizational change.
  • Engage colleagues using simple facilitated sessions to promote effective change implementaton in the given work area.
  • Develop personal and interpersonal skills to support role as a local change agent. 

Local Change Agent Certification

Be recognized as an invaluable source of support during organizational change or transformation.

Stakeholder Engagement, Change Management
Who is the Local Change Agent Certification for?
  • Team leaders.
  • Supervisors.
  • Junior and senior managers.
  • Non-managerial staff.
  • People wishing to understand how to adapt to organizational change who might not be pursuing a specialist change manager role.
What are the key things you will learn?
  • Effective approaches to help people engage with organizational change including:
    • Involving colleagues in local activities
    • Personal support and training
    • Clear, concise communication.
  • How to align changes in your department or vicinity with wider organizational changes.
  • How to develop succinct local change plans which consider:
    • What will specifically change in their work area and;
    • How those changes can be best introduced.
  • Creating solid bridges and purposeful relationships between your work area and line managers and change professionals.
Exam format
  • Multiple choice
  • Total of 40 questions
  • 20 marks required to pass (out of 40 available) – 50%
  • 45 minutes duration
  • Open book


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