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Change, Risk & Benefits

The Future of Business is Emotional—Are You Prepared?

Join us for an unforgettable event

In today’s world, the way people feel about your organization, products, and services matters more than ever. Emotions are the driving force behind success, whether it’s fostering engaged employees, helping teams navigate change, or creating memorable customer experiences.

Join us for a transformative session with experts in the human factor, covering:

Change Management
Uncover methods to lead teams through transitions with empathy, transforming challenges into growth opportunities.

STAR Manager
Discover how leaders can build trust, enhance engagement, and create thriving work environments.

Experience Level Agreements (XLA)
Explore the future of experience management—measuring and optimizing emotional impact to differentiate your organization.

Why you should attend

  • By 2025, success will hinge on how you make people feel. Gain practical insights to:
  • Build a culture where employees are empowered to excel.
  • Prepare teams to adapt to and drive impactful change.
  • Deliver standout experiences that keep your customers returning.

Don't miss this opportunity to elevate your organization by tapping into the power of emotions and drive your team towards success.

Panelists

Profile pic of Neil Keating CEO Experience Collab

Neil Keating

CEO, Experience Collab

Neil Keating has been at the forefront of experience management for over five years, and he has helped many organisations improve their business operations through implementing experience measures and xlas.

Neil is a leader in revolutionising the way companies deliver, improve and report their IT Services - based on employee or customer experience. He supports customers by measuring, managing and improving employee and customer experience of IT Services through the implementation of new measures, new thinking and new technologies. 

Dominic Ashley-Timms

CEO of Notion Ltd - STAR® Manager

Dominic Ashley-Timms is the CEO of Notion, a performance improvement consultancy established in 2000. A graduate Ergonomist, Dominic’s career spanned retail operations and management consultancy (specialising in the human side of the change) before he undertook an EMBA at IMD. It was here he was inspired to establish Notion to support organisations undertaking significant change. Notion has since grown to deliver large-scale change and performance improvement programmes that deliver measurable returns on investment measured in the millions. Delivered through an exciting and patented approach to changing management and leadership behaviour, Notion’s work has attracted the interest of the UK Government.

Awards and Nominations - 

Dominic is the creator of the STAR® model that underpins Notion’s multi-award-winning STAR® Manager programme, and he has recently co-authored a best-selling book called The Answer is a Question - The Missing Superpower that Changes Everything and will Transform Your Impact as a Manager and Leader. Between him and co-author of the book, Laura, they have built a successful company that has won a string of awards for innovation and learning design.

Personnel Today magazine recognised their work with leading FTSE and Fortune 500 clients with the award of the industry’s prestigious Learning & Development Supplier of the Year.

 

Proudest achievement - 

STAR® Manager was one of only six proposals for academic research funding to be selected from 189 received by the Government. In the world’s largest trial, LSE proved that STAR® positively improves management behaviours and skills.

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