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IT Governance & Service

ITSM from three distinct market perspectives.

The six blind men and IT service management

This webinar explores various perspectives on IT service management and the consequences for framework owners, framework users, and career options for ITSM practitioners who currently work in traditional, centralized IT departments.

During the webinar you will learn:-

  • how to view ITSM from three distinct market perspectives;
  • which market has the best career options for you;
  • that guidance from a combination of frameworks addresses the whole IT service value ecosystem; and
  • the importance of both systemic practices and cultural norms.

The session was delivered by Mark Smalley. Mark is specialized in Application Management and Business Information Management. He is affiliated with the ASL BiSL Foundation, APMG International and GamingWorks. Mark has reached out to thousands of IT professionals at more than 100 events on 4 continents.

The six blind men and IT service management

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