69. How to become an Agile Change Agent

Etienne is currently the CEO of Symphonise Consulting where he focuses on making a positive impact through the company’s portfolio of training and consulting services. Etienne has nearly 30 years of experience in IT Service Management, and for the last decade has focused on strategic alignment between business and IT through Digital Transformation and Governance implementation projects. 

Etienne's proudest achievement is pivoting Symphonise Consulting to become an ATO, in the turbulence of 2020, after providing training and consulting services to partner ATOs for many years.

Johannesbourg, South Africa

Specialising in building digital age capabilities in organisations using an innovation and business agility method called ADapT. Johann’s focus is practical skills development, using workshops, training, coaching, and consulting to enable people to transform organisations. He helps organisations solve problems, grow people, facilitate difficult change, dream, scheme, and most importantly do. 

He is one of the lead authors of VeriSM™ Unwrapped and Applied and the architect of Agile ADapT™ - was also involved in  the development of COBIT5, ASM, ISO20000 and ISO38500. Awarded itSMF Lifetime Achievement Award in 2015. Selected as top 25 Thought Leaders by HDI in 2021. Seleceted at Top 25 Thought Leaders in Agile and in Customer Experience by Thinkers 360 in 2021.

LinkedIn

Bikram has industry experience in IT, FMCG, CRO, Life Sciences, Airlines and in Training sectors. In the past he has handled Operations, Project, Program and Portfolio management. Bikram has been a passionate educator who has travelled across the globe to help bring people to the other side of the certification.

He is certified in Praxis Framework, Change Management, Agile PM, Agile BA, Agile Change Agent and many more.

Dierk Söllner helps his clients with the vision of "strengthening people and teams - empathically and competently" as a trainer and coach. As a certified business coach, he supports teams as well as specialists and managers with current challenges through professional business coaching and training. Combined with his long-standing and comprehensive professional expertise in IT methodological frameworks, makes him a competent and empathetic companion in personnel, team and organisational development. Dierk runs the German speaking business podcast "Business Akupunktur”, has a teaching assignment on "Value Stream based Design for IT Organisations" at NORDAKADEMIE Hamburg and also has published the reference book "IT Service Management with FitSM". Dierk's clients range from DAX corporations to medium-sized companies to smaller IT service providers. 

• DASA DevOps Ambassador for Germany
• Book author of: IT-Service Management mit FitSM (German) which will be available in English in 2024 by TSO 

Dierk's proudest achievement is working successfully for more than 13 years as a self-employed consultant and trainer for a wide range of companies.

Alejandro is a seasoned international speaker, coach, trainer and writer since 1989 and often appears as a keynote speaker for hundreds in attendance, delivering globally both in English and Spanish. Alejandro is a DevOps Institute Ambassador.

Currently an active lean-agile coach and consultant holding (a.o.) SAFe 5.1 Program Consultant (SPC) and RTE certifications, he regularly participates in training and consulting in Europe and Latin America.

• SAFe SPC and RTE
• Former chair and vice-chair of ITSMF International
• APMG Accredited Trainer

Alejandro's proudest achievement?

I consider myself a bridge, a connector between individuals, communities and organizations. When we are able to work together and have successful teams, we get the best results. I have been working with communities since 1989 seeing the benefits they bring in developing a growth mindset and empowering individuals to challenge and improve the culture and markets they are involved with resulting in long lasting benefits for their organisations.