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Become a certified service management professional proficient in the Service Integration and Management methodology.

Multi-sourcing mastery

The Service Integration and Management (SIAM) method optimises organizations' service delivery - chiefly by addressing the fragmentation that results from outsourcing IT services to multiple suppliers.  

SIAM certified professionals are recognized for their ability to help an organization integrate all its service providers into a single, unified eco-system.

Service Integration and Management (SIAM) certifies your ability to:

  • Improve communication between teams - both in-house and outsourced.
  • Give assurance that suppliers will provide exceptional service, beyond just their contractual obligations.
  • Harmonise the relationship and collaboration between outsourced service providers.
  • Deliver optimal insight into supplier activity, services and costs.
  • Augment an organization with greater flexibility and faster response to business needs.
  • Ensure clients receive the best possible service by establishing an aligned and enhanced service provider network.

SIAM Professional - register your interest today

The SIAM Professional Certificate tests a candidate’s knowledge and skills of the activities in the four stages of the SIAM roadmap.  A candidate who successfully completes the SIAM Professional Certificate can analyse, plan, build and inspect a multi-service provider environment.

Service Integration and Management (SIAM) also has a synonym: multi-sourcing integration (MSI).  Within the scope of this certification, only the term Service Integration and Management is used.

Register your interest

SIAM Foundation digital badge

Service Integration and Management (SIAM™) Foundation

Validate your multi-sourcing skills - help an organization manage its service providers.

Service Management
Who is Service Integration and Management (SIAM™) Foundation for?

SIAM Foundation is ideal for professionals seeking a highly recognized service management certification - emphasising skills in multi-sourcing and service delivery optimisation. Suitable roles include:

  • Chief Strategy Officers (CSOs)
  • Chief Information Officers (CIOs
  • Chief Technical Officers (CTOs)
  • Service Managers
  • Service Provider Portfolio Strategists/Leads
  • Process Managers
  • Project Managers
  • Change Managers
  • Service Level Managers
  • Supplier Managers
  • Service and Process Architects
What are the key things you will learn?
  • An introduction to Service Integration and Management (SIAM)
  • How to align multiple service providers with an organization's goal of delivering optimal service
  • How SIAM relates to other management practices
  • SIAM roles and responsibilities
  • SIAM practices
  • Which processes support SIAM
Exam format
  • 60 minute ‘closed book’
  • 40 multiple choice questions
  • Pass mark is 26/40 (65%)




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What is a SIAM digital badge?

Digital badges allow you to easily showcase your achievements online.

When you pass an exam - you'll instantly have the option to claim a digital badge representing your new certificate.

Your badge can be embedded on an email signature, website, social media or digital CV.

With just one click employers, customers and clients can easily view and verify your credentials and skills.

Please download our digital sharing presentation for more information.

How do I claim my SIAM digital badge?

Once you’ve been notified that you’ve passed your exam - you will have the option to create a digital badge in APMG's Candidate Portal.

Visit APMG's Candidate Portal, view your exam results and select 'Create Badge'.

This takes you to the Acclaim website where the digital badges are hosted. You will be guided through the Acclaim account creation process.

Once you have created an account with Acclaim - login into the account and accept your pending badge.

How can I train for the SIAM examination?

Training for SIAM is available from our network of Accredited Training Organizations (ATOs) which are assessed and certified by APMG International. To find an ATO - choose a product level on the SIAM product page (i.e. SIAM Foundation) to see the available ATOs.

Do I have to receive training to sit the exam?

No, however this is recommended. In addition to receiving accredited training, individuals also have the option of self-study to prepare for the examination by downloading the core text from APMG International administers public exam sessions around the world to accommodate those who self-study. To book a self-study exam click here.

How do I sit the exam?

Most, if not all SIAM Accredited Training Organizations (ATOs) include the examinations as part of the associated training course. Alternatively, and for individuals that have self-studied, APMG administers public exam sessions around the world. Sessions are run at certain APMG International offices. There are four dedicated centre’s in the UK for public examinations, and in the United States we utilize the public library network to facilitate sessions. To book a self-study exam click here or contact your local APMG Office to see if there is an available classroom near you.

How much does it cost to sit the SIAM examination?

If you are sitting the examinations through an accredited training organization, the costs of the exams are generally included in the course fee. APMG International uses a global pricing structure, so for those sitting exams at a public exam centre, the cost is dependent on where the exams are being sat. To find out the cost in your region, please contact the APMG International Service Desk.

What are the main publications for SIAM and where can I obtain them?

SIAM has one main publication supporting the certification scheme, called SIAM Foundation Body of Knowledge, which can be downloaded free of charge from .

Additional supporting documents can also be downloaded free of charge from the same web address.

Which languages are the SIAM examinations available in?

Foundation examinations are currently available in English, French, German and Japanese.

When can I expect the results of my SIAM examination?

SIAM foundation examinations can be marked on location after the exam, but this is down to the discretion of the invigilator at the time. Please note this will only be a provisional result.

Your formal result will be sent to your ATO approximately 7-10 days after your exam date. Your ATO should notify you of your results so please contact them for further details.

If you did not take your exam through an ATO, your result will be sent directly to you via the relevant APMG International office approximately 7-10 days after the date of your exam.

When will I receive my certificate?

A foundation certificate will be dispatched to you approximately 2 weeks after we have received your exam paper.

Please note that if you have taken your examinations via an ATO, certificates are dispatched to ATOs. Therefore, if you have not received your certificate shortly after the above time frame please contact your ATO directly.

What pass mark is required to be eligible to become a SIAM trainer?

There is no elevated score required to become a trainer. However, you will need to pass the SIAM foundation exam in order to become a trainer.

How does my organization become a SIAM Accredited Training Organization (ATO)?

An organization wishing to become a SIAM ATO should make an Accreditation Query or contact its local APMG International office. The organization will then be subject to APMG International's ATO assessment process.


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