"After completing the STAR® program, my approach to my team changed. By not taking on activities myself... I found I freed up 40% to 50% of my time, and projects completed sooner," Lou Garriga, Director of Operations, Rubadue Wire
About the STAR® Manager Programme
The STAR® Manager programme will transform your people managers by helping them to adopt an Operational Coaching® style that favours using an enquiry-led approach in their day-to-day interactions with others. Creating a critical mass of STAR® Managers in different functions across your organisation will lead to the development of a coaching culture, where your people managers utilise a coaching mindset in-the-moment for the benefit of others they work with, and this in turn will lead to the creation of an EPIC® workplace - Engaging, Productive, Inclusive and Collaborative.
The STAR® programme gives managers the skills and behaviours needed to become exceptional people managers by learning:
- How to introduce coaching-related behaviours into your everyday management style and what makes this so impactful
- How asking powerful questions delivers better, longer-term results than telling or advising
- How to use the STAR® model for Operational Coaching® every day and in the moment
- How to use triggers to stop your habitual responses to situations
- How to ask more insightful and powerful questions
- How to give great feedback
- How to listen actively, and intuitively
- How to gain commitment from others and to follow up on the actions they agree
The Results
The results that can be achieved by the STAR® programme have been proven in a rigorous academic trial. In 2020, the London School of Economics (LSE) evaluated the impacts that the STAR® Manager programme could have on management behaviour as part of a UK Government trial.
The study covered 62 organisations in 14 sectors and LSE found the following was achieved within just 6-months:
- 74 x Return on Investment per manager on the programme
- 70% increase in the time managers spent Coaching
- Time learners spent Managing & Doing decreased by up to 22%
- Gross asset value of the organisation increased
- Recruitment increased
- Staff retention increased
STAR® Coach to STAR® Manager
STAR® Coach covers 10 modules of blended learning content to develop your day-to-day management skills and your ability to coach others, naturally, ‘in the moment’. STAR® Coach: it’s all about you.
STAR® Manager continues your journey with a further 10 modules that focus on your skills to develop the capability and performance of others.
STAR® Coach Practitioner and STAR® Manager Practitioner are additional modules that include an online pre-work/review module followed by one or two ‘live’ 90-minute Action Learning Circle (held via Zoom videoconference) with a Notion Tutor. These sessions are designed to build your confidence and further embed the learning and application of new skills in the workplace. You’ll receive written feedback from your tutor which you can reflect upon to further develop your new skills.
STAR® Programmes
There are four programmes available (click on each badge to learn more). The STAR® Manager includes STAR® Coach.
STAR® Coach
Anyone with people management, team leadership and supervisory responsibilities
- Apply coaching-related behaviours into your everyday management style and what makes this so impactful
- Apply powerful questions to deliver better, longer-term results than telling or advising
- Appy feedback techniques
- Apply active learning
- Completion of all 10 modules in the programme
- Multiple choice self-assessment (At module 10)
- Three successes logged on the Success Tracker
- Pre and post-course assessments for course behaviours and skill levels
- The course will take approx. 10 hours to complete
You can purchase The Answer is a Question through the APMG store, however, if you purchase any of the STAR® Programmes you will receive a free copy of the book after completion of the first module.
STAR® Coach Practitioner
Anyone with people management, team leadership and supervisory responsibilities
- As per the STAR® Coach programme above
- Plus an additional ‘practitioner’ module which allows you to practise your new skills, gain written and verbal feedback and share best practice with 2-3 other learners and a world-class tutor
- Completion of the STAR® Coach programme as per assessment criteria above
- Plus an additional ‘practitioner’ module which includes online pre-work followed by a ‘live’ 90-minute Live Learning Circle (held via Zoom) where you will work in a small group of 2-3 other learners with a world-class Tutor. This session allows you to practise your new skills, gain written and verbal feedback and share best practice
You can purchase The Answer is a Question through the APMG store, however, if you purchase any of the STAR® Programmes you will receive a free copy of the book after completion of the first module.
STAR® Manager
All managers and leaders with line management responsibilities for the development of their teams
- Enable and support your direct reports to step-up
- Understand how beliefs and values affecting behaviour
- Become a role model for using an enquiry-led approach
- Completion of all 20 modules in the programme (Includes STAR® Coach)
- Multiple choice self-assessment (At modules 10 and 20)
- Three successes logged on the Success Tracker
- Pre and post-course assessments for course behaviours and skill levels
- The course will take approx. 20 hours to complete
You can purchase The Answer is a Question through the APMG store, however, if you purchase any of the STAR® Programmes you will receive a free copy of the book after completion of the first module.
STAR® Manager Practitioner
All managers and leaders with line management responsibilities for the development of their teams
- As per the STAR® Manager programme above
- Plus an additional two ‘practitioner’ modules which allows you to practise your new skills, gain written and verbal feedback and share best practice with 2-3 other learners and a world-class tutor
- Completion of the STAR® Manager programme as per assessment criteria above
- Plus two additional ‘practitioner’ modules which include online pre-work followed by two ‘live’ 90-minute Live Learning Circles (held via Zoom) where you will work in a small group of 2-3 other learners with a world-class Tutor. These sessions allow you to practise your new skills, gain written and verbal feedback and share best practice
You can purchase The Answer is a Question through the APMG store, however, if you purchase any of the STAR® Programmes you will receive a free copy of the book after completion of the first module.
