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Agile and change are two of the most in demand skills to develop.

Agile approaches are increasingly being adopted by organizations as they recognize the need to respond quickly and easily in a world of complex and continuous change. At the same time, organizations are undertaking high volumes of change and need people who understand how to move themselves and others to new ways of working.

Achieving behavioural change is a critical success factor for any change initiative. New ways of thinking and working are key to accomplishing the objectives and realising the benefits.

The Agile Change Agent and Agile Change Coach courses and certifications are based upon the successful book 'Agile Change Management – a practical framework for successful change planning and implementation’, a guide to planning and delivering change using the Agile principles of incremental and iterative delivery.

These short, practical courses give you techniques and actions you can use to make change happen successfully in your organisation.

WATCH: Agile Change Agent – why was it created?

WATCH: Understanding the value of Agile Change

The Agile Change Agent course is designed to help individuals to scope, plan and manage agile change initiatives effectively. It’s designed to bridge the gap between the formal theories, models and techniques in Change Management and Agile Project Management, providing a follow-on course for those with the qualifications and an entry point for those who need the capability but haven’t studied the subjects in-depth. See below for more.

The Agile Change Coach course develops your ability to lead yourself and others through a change, using the 5 phases of a behavioural change lifecycle model. This course is packed full of “neuro-hacks” designed to help people to change their ways of working, by overcoming psychological and emotional barriers to change. See below for more

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ON-DEMAND WEBINAR: Agile planning techniques made simple

In this action-packed 30 minutes, Melanie explains how the planning techniques in the Agile Change Agent course can be applied to any piece of work to create an agile initiative that delivers early and frequent benefits.

>> WATCH HERE

Agile Change Agent Certification

Build your practical ability in agile and change

Change Management
What is the core structure of the course?

The course has five key elements that develop your ability to scope, plan, implement and embed new ways of working:

  1. Concepts: Review the concepts that bring together agile principles and change management best practice to enable us to apply an agile approach to our change initiatives.
  2. Roadmap: Develop a roadmap for our change, which is a simple, effective mechanism for defining how and when work will be completed, and benefits will be realized.
  3. Business need: Use a range of techniques to identify the benefits for our change, which enables us to prioritize the work and motivate ourselves and others to adopt the change.
  4. Relationship building: Through games, checklists and questionnaires, identify how you prefer to work, using this to consider how others might have a different perspective. Use this knowledge to plot how you engage with others.
  5. Environment: Insights into the latest thinking on the impact of positive psychology, and the steps needed to create an atmosphere that builds empathy with those impacted by change.
Who is the Agile Change Agent course and certification for?

This course is relevant to anyone who is taking part in change at work, in particular:

  • New and experienced change managers
  • Individuals in “business as usual” roles but are involved in change initiatives that affect their team.
  • Individuals in project, program and portfolio management roles attend because they want to understand how to integrate their work with other changes being made in the business.
  • Business analysts and communication experts attend because they want to know how to contribute their skills to making change happen.
  • Senior managers who are asked to sponsor change initiative attend so they can understand how to fulfil their responsibilities.

It doesn’t assume you know anything about agile or change management, and it doesn’t require you to be in a leadership position. We are all responsible for making change happen, and we need practical techniques to do this. The course increases your ability to get this done.

What are the key things you will learn?
  • How to create a roadmap for managing change in an agile environment, emphasising continuous and iterative change helping individuals understand the framework and benefits of agile change.
  • Learn how to break change down into a series of agile iterations, prioritising your work by the value it delivers for the business.
  • Discover how to identify and prioritize the benefits of change relevant to your business.
  • Understand emotional intelligence to help work collaboratively with those impacted by change.
  • Adopt techniques to engage stakeholders in participating in your change culture.
  • Develop strategies for building resilience and motivation, whilst managing and mitigating resistance.
  • 21st century leadership skills, whatever your role or level of experience.
Exam format
  • Multiple-choice
  • 50 questions
  • 50% pass mark (25/50)
  • 40 minutes
  • Closed-book exam

Agile Change Coach Certification

Lead yourself and others through change effectively

Change Management
What is the core structure of the course?

The purpose of this course is for you to develop your ability to lead yourself and others through a change at work. You will learn the factors that help to shift someone’s thinking from how they currently behave to a new set of habits, using the 5 phases of the behavioural change lifecycle model:

  1. Interest: help people move from initial awareness that a change is going to take place, through to feeling it is something they need to take notice of, because it is relevant to their role.
  2. Positivity: create a positive view of the change. This positive view recognizes the advantages of the change personally, and for the organization.
  3. Participation: build upon the positivity created in the earlier objective, by offering those impacted opportunities to create define, plan, create and test the new ways of working.
  4. Resilience: help people keep going when they are feeling overwhelmed, developing their emotional resilience for change.
  5. Enjoyment: reinforce the benefits of the change by identifying what has improved, what is now possible that was not before, and what problems have been eradicated by the new ways of working.
Who is the Agile Change Coach course and certification for?

This course is relevant for anyone who is taking part in change at work, in particular:

  • New and experienced change managers
  • People who are working in “business as usual” roles but have been asked to take part in a change initiative that affects their team.
  • People in project, program and portfolio management roles attend because they want to understand how to integrate their work with other changes being made in the business.
  • Business analysts and communication experts attend because they want to know how to contribute their skills to making change happen.
  • Senior managers who are asked to sponsor change initiative attend so they can understand how to fulfil their responsibilities.
What are the key things you will learn?
  • Understand what behaviour change is and what common behaviour changes are expected from transformation programmes.
  • 41 brain short cuts, each one a practical technique to increase your ability to influence, persuade, motivate and energise your stakeholders.
  • Uncover techniques, practical guidance, shortcuts, checklists, time management tools and skills for influencing, motivating and persuading yourself and to creating a new way of working.
  • Learn how to lead activities and exercises in a mini workshop run for those who must change their behaviours, upskilling those involved in behaviour change to motivate their stakeholders to change their ways of working.
  • Gain confidence to address resistance to change.
  • You will be empowered to manage yourself and others through change.
Exam Format
  • Multiple-choice
  • 50 questions
  • 50% pass mark (25/50)
  • 40 minutes
  • Closed-book exam

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This certification confirms (endorsement)
Generic attribute Knowledge up to level 3, Generic attribute Business Skills up to level 3, Organisational Change Management level 3
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TESTIMONIALS

Really valuable time spent on a very practical course - immediate application back in the office too as part of our Agile Digital transformation.

Mark Pocock, Senior Manager - Digital Transformation and Simplification, Vodafone

I'm already looking at change through a new lens and looking forward to integrating agile change into future projects.

Estie Briggs, Change Management Professional

I positively loved this course! It was fun, insightful and most importantly it added new dimensions to the more traditional approach to change. My own proposition and approach will be forever changed as a result of this learning.

Nicola Scott, Business Transformation Manager

The course was very engaging and an understanding of how to adopt an agile approach to change management is invaluable in these rapidly evolving times.

Caroline Maxwell, Associate Business Analyst

I can thoroughly recommend this course for a super immersive learning experience which equips any change practitioner with valuable agile change skills and techniques.

Agile Change Agent delegate

I'm really pleased to be certified in the new APMG Agile Change Agent qualification! It was a really informative course, I'd thoroughly recommend it. I'm now working on a new Agile Change Roadmap based on all of the practical techniques and tools covered during the training.

Agile Change Agent delegate

I have had the pleasure of just finishing this course and I can honestly say it is one of the best courses I have been on in a very long time. I thoroughly recommend this course.

Agile Change Agent delegate

Great course - I enjoyed as it gave a holistic approach - combining aspects of Agile Project Management, Change Management (Behavioural change) and Programme Management. I've started using some of the techniques already.

Sarah Farrant, Change Consultant

Learning about how to manage change in an agile way was a huge eye-opener. The principles will not only help you to deliver your agency strategy but do it in an effective and inclusive way, with buy-in and progress from all stakeholders. I am by no means a seasoned change professional but learning about it has hugely improved the way I approach strategic projects.

Freia Muehlenbein, Growth Consultant

KONTAKT

FAQs

What will people learn on the course?

Successful candidates will be able to recall, demonstrate understanding and apply the Roadmap, Business needs, Relationship building and Environment concepts outlined in the Agile Change Management text, including terms used and process steps.

Who is the Agile Change Agent certification aimed at?

The certification is aimed at people who are working directly in Change or Project Manager roles, or any other “business as usual” roles taking part in a change initiative. A boarder audience:

  • Provides practical understanding for managers and staff
  • Entry for those who know about Agile but want to know about Change
  • Entry for those who know about Change but want to know about Agile

Do I have to receive training to sit the exam?

No, however attending an accredited training course is recommended.

Individuals also have the option of self-study to prepare for the examinations by purchasing the core text from APMG Business Books. APMG-International administer online exam sessions, allowing those who self study the opportunity to sit an online exam from the comfort of their own home or office. Our online proctoring system allows you to take your exam anytime as sessions are available 24 hours a day, 7 days a week. For more information, please click here.

How can I attend training for the Agile Change examinations?

Training for Agile Change is available from the network of Accredited Training Organizations (ATOs) who are assessed and certified by APMG-International. The full list of Agile Change ATOs can be found here. Only these organizations and registered partners/affiliates are authorized to deliver Agile Change training.

How do I sit the exams?

Majority of Agile Change accredited training organizations include the examination as part of the associated training course. Please check with your training provider before making your booking.

For those who self-study, the exam can be taken anywhere in the world, from the comfort of your home or workplace, with online proctoring.  A proctor will access your exam as you take it to monitor the exam environment through your computer's desktop, webcam and microphone.

Once you have booked an exam, you will be given a registration email to schedule an appointment with your live proctor via our Candidate Portal. Our online proctoring system allows you to take your exam anytime as sessions are available 24 hours a day, 7 days a week. For more information, please click here.

Click here for further information and to book an exam.

 

How much does it cost to sit the Agile Change examination?

If you are sitting the examination through an accredited training organization, the cost of the exam is generally included in the course fee but please check with your training provider at the time of booking.

Costs for self-study candidates can be found in the APMG Public Exams Portal

Are there any pre-requisites for the Agile Change Agent or Coach examinations?

There are no pre-requisites for taking the Agile Change Agent or Coach examinations.

What are the main publications for Agile Change and where can I purchase them?

The Agile Change Agent and Coach course and exam is based on the text Agile Change Management by Melanie Franklin. It is available to purchase via our online bookshop.

Which languages are the Agile Change examinations available in?

The Agile Change Agent exam is currently available in English & Polish.

The Agile Change Coach exam is currently available in English. 

Which languages is the Agile Change manual available in?

The Agile Change Management book is currently available to purchase in English.

How long will it take to learn the Agile Change material?

For individuals self-studying it is almost impossible to say. As all candidates have different experience and amount of time available for study, it varies from person to person. We suggest you buy the manual and have a look through for yourself before deciding how long you need to spend learning.

For those studying with an accredited training organization, the course is generally delivered over 2-3 days.

It is well worth investigating with the training providers directly, as some will offer tailored, online or blended learning solutions.

What is the structure of the Agile Change examinations?

The structure of the Agile Change Agent & Coach examinations is below:

  • 50 multiple choice questions
  • One mark awarded for each correct answer (there is no negative marking)
  • Pass mark: 25 marks or more out of 50 (50%)
  • 40 minutes duration
  • Closed book

Is there a sample paper that I can practice on?

Yes, all candidates can access a sample exam paper to practice on via the Candidate Portal. Access to the Candidate Portal is given once you have purchased a self-study exam or your ATO has registered your exam date and time with APMG.

How long are the Agile Change Agent & Coach examinations valid for?

The Agile Change Agent & Coach examinations do not expire, so there are no on-going maintenance requirements.

When can I expect the results of my Agile Change examination?

The Agile Change examination can be marked at the end of your exam and your trainer providing you with provisional confirmation of your result.

APMG will issue formal notification of your exam result once your exam paper has been received back into our office. All results will be made available in your Candidate Portal.

If you did not take your exam through an Accredited Training Organization, your results will be sent directly to you via the relevant APMG-International office approximately 7-10 days after the date of your exam.

When will I receive my certificate?

Candidates will be able to claim their digital badge and electronic certificate from their APMG Candidate Portal within two business days of their exam result being issued.

What is the pass mark for the Agile Change examination?

The pass mark for the Agile Change Agent & Coach examinations is 25 marks or more out of 50 (50%).

How do I become an Agile Change trainer?

To be eligible to apply to become an Agile Change trainer, individuals must hold the Agile Change certificate. All trainers must be ‘sponsored’ by an APMG accredited training organization. To find out more about becoming a trainer or an accredited training organization, please contact your local APMG representative: https://apmg-international.com/contact

How can I advertise myself as an Agile Change Agent or Coach on my business card?

Candidates who have passed the Agile Change Agent or Coach examinations can put “Agile Change Agent” or "Agile Change Coach" on their business cards.

Can I use the Agile Change logos?

Only organizations licensed to do so are allowed to use the Agile Change scheme logos. However, all individuals who pass the exam are awarded with a digital badge which can be shared on social media and embedded into your CV/resume.

How do I access my digital badge and/or certificate?

You can always access all your electronic certificates and badges via the APMG Candidate Portal. Once you have logged on to the Candidate Portal, click on the ‘Badges and Certificates’ option from the menu bar at the top of screen. From here you should click on the ‘Create Badge/Certificate’ button. This will take you to the Credly platform to create and account and download your badge and certificate.

Step-by-step guidance is available to download from the ‘Badges and Certificates’ area in your Candidate Portal.

Electronic certificates are environmentally friendly, but you can print the certificate yourself at home or work, if required.

If you have any problems with accessing your digital certificate, please contact our Customer Interaction Team - servicedesk@apmg-international.com

Can I earn PMI® PDUs for attending an accredited training course?

It is possible to earn PMI Education PDUs for attending third-party provider training (training courses not offered by a PMI Authorized Training Partner), as long as the training meets the requirements around the skill areas of the PMI Talent Triangle. Please check the PMI website (https://www.pmi.org/certifications/certification-resources/maintain/earn-pdus/education) for further details on how to record your PDUs and what supporting evidence is required.

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