The Information Technology Service Management System supporting the Digital Foundation Services •Provision of offshore IT Management Center services to Stanley Black & Decker (SBD). •Provision of IT Infrastructure services, Network Monitoring and Management services, Data Center services, Disaster Recovery Operations Services, Monitoring & Management of IT Security Infrastructure, Cyber Security services and GRC Services to HCL internal customers & external customers. •Monitoring, Management & Support of Cloud Operations, and IT Infrastructure Management Tools of HCL Internal Customers & External Customers.