Zobacz nasze certyfikacje
Znajdź firmę szkoleniową
Open page navigation
  1. Strona główna
  2. USM & The Universal Process Model for Service Management
IT governance & usługi IT

Are you ready to simplify your organisation's processes?

Join us for an unforgettable event

Join us for episode 4 of our webinar series on Unified Service Management (USM), a comprehensive approach to managing and delivering services that can revolutionize your organization.

Learn how USM integrates various service management practices into a cohesive method, driving efficiency, enhancing service quality, and aligning with your business objectives.

In this episode we discuss the Universal Process Model. We will be diving deeper into what the Universal Process Model is and how this can be implemented in your organisation's service management.

Panelists

Jan van Bon

Chair and lead architect, SURVUZ Foundation

As an Enterprise Service Management Architect I help reduce complexity and achieve sustainable improvements with the USM Method: a unique proposition from a non-profit position. Service Management will never be the same again. 

I’ve produced more than 100 management books with thousands of authors and reviewers. In my latest book, “Unified Service Management, An Introduction to the USM Method”, I summarize the lessons learned from the past, into a single book on the topic of service management architecture and service management systems. In less than 200 pages, the book unlocks the future of Service Management. 

Jan's proudest achievement is setting up an international community of new thinkers in Service Management who can revolutionize the future of economic sectors like government, health care, education and industry with the help of the USM Method. 

LinkedIn USM Library USM Wiki

John Worthington

Principal at MyServiceMonitor, LLC

With over 40 years in the IT industry, spanning two decades in sales and business development, and more than 20 years in IT service management, John brings a wealth of experience to the table. John has worked with leading corporations such as AT&T, Unisys, CIBER, VMware, eG Innovations, ThirdSky, and others, gaining expertise in AIOps and related technologies.

Throughout his career, John has been dedicated to quality improvement, holding numerous certifications including ITIL v2/v3 Expert, CISA, PMP, ISO20K, Lean Six Sigma, CPDE, TIPA Lead Assessor, DevOps, XLA Master, and USM method. Notably, John is the first USM Professional and Coach in the United States.As an independent consultant and trainer, John operates under the name MyServiceMonitor, focusing on training and coaching organizations in the Unified Service Management (USM) method.

John's proudest achievement: Helping numerous individuals and organizations understand and simplify service management. 

Linkedin

Mikko Korhonen

CEO at Samvais Oy

Experienced service management advisor, coach, trainer and consultant. Mikko takes mystique and mumbo out of Service Governance and Management. With over 20 years of experience from the trenches (all the way from the server rooms to Board meetings), and working all the scale from small Service Providers to billion dollar enterprises, he has learned they all share the same symptoms of service management gone bad. Mikko's mission is to help them fix that, and first and foremost make their customers get the best value they can, from the services they get from these providers. Think big, think simple. 

Linkedin 8020 ITSM

Sönke Nissen

Management Consultant

With over 20 years at the forefront of IT Service Management, Sönke has demonstrated a strong commitment to elevating service cultures within diverse organizations. Their role has empowered them to lead cultural shifts, fostering collaboration and building effective partnerships.

Sönke's mission is to drive transformative business automation and governance. At the core of their expertise lies a mastery of ITIL frameworks, along with a proven track record of enhancing operational efficiencies and improving people systems.

Linkedin

PRODUKTY POWIĄZANE

Technology Business Management (TBM) Certification Training

Gain the knowledge to understand the fundamentals of implementing Technology Business Management

View more
sprinting leopard

Lean IT Certification

A streamlined approach to optimizing IT operations

View more
Bridge across a river

BiSL® (Business Information Services Library)

Connecting business information with key management areas

View more

RECOMMENDED READING

COBIT 2019 Framework: Introduction and Methodology

by ISACA
Read more

BiSL® Next - A Framework for Business Information Management 2nd edition

by Brian Johnson, Gerard Wijers, Lucille van der Hagen & Walter Zondervan
Read more

Digital Information Design (DID) Foundation

by Brian Johnson and Leon-Paul de Rouw
Read more

COBIT 2019 Implementation Guide

by ISACA
Read more

BiSL® Next – Een framework voor Business-informatiemanagement 2de druk

by Brian Johnson, Gerard Wijers, Lucille van der Hagen, & Walter Zondervan
Read more

ROZWIŃ SWOJĄ WIEDZĘ

Ogłoszenia

Agile Business Consortium and APMG International launches AgilePM version 3

The future of Agile Project Management
30 Styczeń 2025
Webinar

APMG Partner Spotlight - What is the Half Double Method?

APMG Partner Spotlight is a platform for key leaders to present their innovative solutions for today's business challenges.
IT Manager Image
Blog

IT Manager

In this article, we explore the responsibilities of IT managers, earning potential and essential skills needed for the role.
Catalogue & details
Close

Certyfikaty i Rozwiązania

Accredited Training Organizations

Aerospace

Aerospace Auditor Authentication Body (AAB) Scheme

Biznes

Active Qualified Human Resource Organization (AQRO®) Stress-Free Efficiency

Analytics Translation

APMP Micro-Certification

APMP® - Bid & Proposal Management Certification

Business Relationship Management (BRM) certification

Business Resilience Fundamentals

businessagility.works® Foundations

Certified Customs Clearance Agent Training

Certified Professional Technical Communicator (CPTC™)

Chain of Responsibility (CoR) Lead Auditor Certification

Clear Path to Cash Professional

Critical Communication Capability Certification

Data Science with Python

Digital Transformation Certification

DTMethod® (metodyka Design Thinking)

Enterprise Big Data Certification (EBDC)

Szkolenie z facylitacji i certyfikacja

ISO 37000 Governance of Organizations

Lean Green Belt

Lean Six Sigma

Organizational Behavior Management (OBM)

Private Brand Fundamentals

PuMP® Certification

SFIA Assessments

SFIA Digital Badges

Sourcing Governance

Strategy Implementation Professional (SIP)

The Process Communication Model® (PCM)

The Professional Services (PS) Professional®

TSIM Foundation Course

Zmiana, ryzyko & korzyści

Agile Change Management Certification

Certified Local Change Agent (CLCA)

CHAMPS2® - Business Change

Certyfikacja Change Management

Managing Benefits™ Certification

Neuroscience for Change Certification

Cyber Security

Artificial Intelligence Practitioner Certification (AIP)

CDCAT® - Cyber Defence Capability Assessment Tool

CDCAT® Classic Assessment

CIISEC - Information and Cyber Security Foundation (ICSF)

Cloud Computing

Cyber Essentials

DVMS Institute - NIST Cybersecurity Framework

ISO/IEC 27001

NCSC Assured Training

NCSC Assured Training - Differentiate your course

IT governance & usługi IT

Artificial Intelligence – AI Certification

ASL®2 Certification - Application Services Library

BiSL® (Business Information Services Library)

COBIT® 5 - IT Governance Framework Certification

Digital Information Design (DID)

Experience Collab Certification and Training

FitSM®

IAITAM - IT Asset Management Certifications

ISACA Certifications

ISACA COBIT 2019 – IT Governance Certification

ISACA Cybersecurity Certificate Programs

ISO/IEC 20000

Lean IT Certification

OpenSM™

Site Reliability Engineering (SRE)

Technology Business Management (TBM) Certification Training

The Service Automation Framework (SAF)

Unified Service Management (USM)

Project, Programme & Portfolio

Agile Digital Services (AgileDS™)

Agile Programme Management (AgilePgM®)

Certyfikacja Agile Project Management (AgilePM®)

AgileBA (Agile Business Analysis) Certification

AgilePM for Scrum

AI-Driven Project Manager (AIPM)

Better Business Cases™

Climate-Resilient Infrastructure Officer (CRIO) Certification

CP3P The APMG Public-Private Partnerships (PPP) Certification Program

Digital Assurance® Business Owner

Earned Value

Essentials for PMO Administrators

Essentials for PMO Analysts

Essentials for PMO Directors

Essentials for PMO Managers

Forest Garden Certification (FGC)

Global Agile Assurance®

Global Gateway Assurance®

Half Double Certification

House of PMO Essentials

Infrastructure Business Cases - International

IPMA Project Management Certification

Managing Portfolios Certification

Model Based System Engineering (MBSE) with SysML Certification Training

Praxis Framework™ - Project and Programme Management Certifications

Project Analytics Certification

Project Canvas Practitioner

Project Management (PM²) Foundation Certification

Project Management for Sustainable Development (PM4SD™)

Project Planning and Control™ (PPC) Certification

Scrum Certification

Stakeholder Engagement

WISP® (Working in Small Projects)

Leadership

STAR® Manager

Akredytowani Dostawcy Szkoleń

Certifications & Solutions

Wybierz dowolny filtr i naciśnij Zastosuj, żeby zobaczyć wyniki.

Zaawansowane wyszukiwanie