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Join us for this unmissable series to elevate your organisation in 2026

What to expect

Disruption is no longer occasional - it is the environment in which organisations operate today. Cyber threats, system outages, economic uncertainty, rapid technological change, and rising customer expectations are testing organisations in ways traditional risk management was never designed to handle.

Operational resilience has moved from being a regulatory requirement to a business-critical capability. Organisations that cannot withstand disruption risk long-term failure.

This opening session in our six-part Operational Resilience series sets the foundation. Our expert panel will explore why resilience is essential, how it supports business survival, and what leaders need to prioritise to protect critical operations, people, and value.

Who is this for

During this session, attendees may gain insight into:

  • Why operational resilience has become essential for modern organisations
  • The business impact of disruption and downtime
  • How leadership, culture, governance, and technology contribute to resilience
  • Practical steps organisations can take now to strengthen their resilience foundations

The session will also include a live Q&A, giving you the opportunity to submit questions via the chat for our panel to address.

Why to attend?

This session provides a foundational understanding of operational resilience as a holistic business capability. Attendees will leave with a clear view of the strategic and operational considerations necessary to protect critical operations, reduce exposure to disruption, and begin building an organisation-wide resilience strategy.

Panelists

Rick Lemieux

Co-Founder & Chief Product Officer, itSM Solutions LLC

Rhode Island, United States

Rick Lemieux is a Founding Member and Chief Product Officer (CPO) and is responsible for his company’s NIST Cybersecurity Professional (NCSP®) accredited and award-winning certification training program.

As CPO, Lemieux is responsible for the strategic product direction which includes product vision, product innovation, product design, product development, project management, product marketing and strategic partnerships.

Rick is a certified IT professional and was recently identified as one of the top 5 entrepreneurs in the State of Rhode Island by the TECH 10 awards for his work in developing innovative workforce development solutions for Enterprises and Cybersecurity Risk Management Professionals.

Rick’s proudest achievement: Besides raising my 12 Children, my proudest achievement was the co-creation of itSM’s NIST Cybersecurity Professional (NCSP®) certification training program as it teaches organizations and governments how to Create, Protect and Deliver digital business value which in turn will enable them to survive and thrive in the digital business world.

LinkedIn

Lory Quackenbush

Business Development Manager

Lory Quackenbush is The Business Development Manager for North America at APMG International. Based in New York, she is responsible for developing and managing relationships with Accredited Training Organizations and helping them thrive. Her professional strong point is in her passionate dedication and devotion to helping people, to understanding their needs with a compassionate heart.

Lory has an extensive 20+ year background in WallStreet Finance, Enterprise Digital Marketing, and has extensive skills in networking and influencing people. She loves her role at APMG and could not ask for a better company to work for.

In her private time, she spends it with her beloved Husband, Steve, her cats and her horse.

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Certyfikaty i Rozwiązania

Accredited Training Organizations

Akredytowani Dostawcy Szkoleń

Certifications & Solutions

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