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Service Management muss nicht kompliziert sein – lernen Sie USM kennen.

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In einer Welt voller Frameworks, Methoden und Standards wird Service Management zunehmend komplex – doch das muss nicht sein. In diesem Webinar zeigen wir Ihnen, wie das Unified Service Management (USM) mit einem einfachen, standardisierten und schnell erlernbaren Ansatz Service Management radikal vereinfacht – abteilungsübergreifend, anschlussfähig an bestehende Praktiken wie ITIL, ISO 20000, COBIT oder SAFe. 

USM basiert auf einer klaren Service-Management-Architektur und definiert ein universelles Service-Management-System, das Ordnung in das Methodenwirrwarr bringt – ohne mit Ihrer bisherigen Arbeit zu brechen. Stattdessen baut USM auf dem auf, was bereits vorhanden ist, und hebt es auf ein neues professionelles Niveau. 

Erfahren Sie, wie Sie mit USM

  • Komplexität reduzieren und Qualität steigern, 
  • Ihre vorhandenen Frameworks sinnvoll integrieren, 
  • Service Management unternehmensweit standardisieren und vereinfachen, 
  • und eine gemeinsame Sprache für effektive Zusammenarbeit schaffen. 

Dieses Webinar richtet sich an alle, die Service Management effektiver gestalten wollen – ob in IT, HR, Facility oder anderen Servicebereichen. 

In einer Welt voller überlappender Frameworks, komplizierter Methoden und ständig wachsender Anforderungen verspricht USM (Unified Service Management) einen radikal einfachen Weg: ein universelles, standardisiertes Service Management System, das auf einer klaren Architektur basiert – leicht verständlich, schnell implementierbar und abteilungsübergreifend einsetzbar. 

In diesem Webinar erfahren Sie, was USM ist und warum es die Lücke schließt, die ITIL, COBIT, SAFe & Co. offenlassen, wie USM vorhandene Praktiken integriert, statt sie zu ersetzen, und wie Sie mit einem einheitlichen System mehr Professionalität, Qualität und Effizienz ins Service Management bringen – ganz ohne Framework-Überforderung. 

Erleben Sie, wie Service Management mit USM nicht komplizierter, sondern einfacher, konsistenter und wirksamer wird. 

Panelists

Stephan Brendel

Regional Lead EMEA, APMG International

Germany and The Netherlands

on behalf of APMG Stephan is working with Channel Partners and Trainers in the education space. He achieved business growth in the region and has used many of his capabilities in the IT Service Management and Project Management environment to engage with the community and to improve the relationships with his customers. Prior to his career with APMG Stephan has been the Managing Director of a training and consulting company. From his studies in law and communication sciences he started his career with IBM and a Germany based systems integrator.

Stephan is a member of the BPUG and a board member of itSMF. His engagement in the community helps him to contribute to a variety of topics in the industry. He is certified in IT Service Management, Project Management and is a Business Relationship Management Professional.     

Jan van Bon

Chair and lead architect, SURVUZ Foundation

As an Enterprise Service Management Architect I help reduce complexity and achieve sustainable improvements with the USM Method: a unique proposition from a non-profit position. Service Management will never be the same again. 

I’ve produced more than 100 management books with thousands of authors and reviewers. In my latest book, “Unified Service Management, An Introduction to the USM Method”, I summarize the lessons learned from the past, into a single book on the topic of service management architecture and service management systems. In less than 200 pages, the book unlocks the future of Service Management. 

Jan's proudest achievement is setting up an international community of new thinkers in Service Management who can revolutionize the future of economic sectors like government, health care, education and industry with the help of the USM Method. 

Sönke Nissen

Management Consultant

With over 20 years at the forefront of IT Service Management, Sönke has demonstrated a strong commitment to elevating service cultures within diverse organizations. Their role has empowered them to lead cultural shifts, fostering collaboration and building effective partnerships.

Sönke's mission is to drive transformative business automation and governance. At the core of their expertise lies a mastery of ITIL frameworks, along with a proven track record of enhancing operational efficiencies and improving people systems.

Edo Bezemer

Founder and Managing Director of Xamplo AG

Edo Bezemer is the founder and managing director of xamplo AG and a lecturer in applied psychology at the FHNW. He has more than 25 years of experience in senior IT roles and as a senior consultant with proven expertise in IT and enterprise service management, management and governance.
With xamplo, he pursues the goal of holistically solving challenges in IT and enterprise service management through simplicity and customer focus, and strengthening cross-functional collaboration in organisations. In his view, sustainable change can only succeed if technology, processes and culture are in harmony – and if specialist departments, IT and management all pull together.

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