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Delivering Change ProjectsLeading Change Management ActivitiesManaging Resistance to ChangeOrganizational Change

La certificación definitiva para profesionales en roles de cambio organizacional, transiciones y transformaciones.

Certificación excepcional - reconocida por UKAS

APMG se enorgullece de estar acreditada por el Servicio de Acreditación del Reino Unido (UKAS, por sus siglas en inglés) para la certificación de Profesional en Gestión de Cambios.

UKAS es el único organismo de acreditación nacional reconocido por el Gobierno del Reino Unido, responsable de evaluar la competencia de las organizaciones que proporcionan certificaciones profesionales.

La certificación se creó en colaboración con The Change Management Institute, la asociación mundial sin fines de lucro de gestores del cambio comprometida con el avance de la profesión de gestión del cambio.

Los profesionales certificados en Gestión de Cambios son reconocidos por poseer el conocimiento y las habilidades para apoyar el cambio organizacional sin problemas.

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Change Management certifica su capacidad para:

  • Desempeñar el papel de un gerente de transformación, transición o transformación organizacional altamente efectivo.
  • Aprovechar una variedad de enfoques profesionales para que una organización pueda implementar cambios sin problemas.
  • Motivar y facilitar que las personas se ajusten al cambio organizacional.
  • Mantener a las partes interesadas involucradas mientras una organización experimenta cambios o transformaciones.
  • Minimizar los riesgos asocidados con las iniciativas de cambio organizacional fallidas.
  • Identificar los roles necesarios para reunir equipos con la mayor probabilidad de lograr un cambio exitoso.
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Certificación Fundamentos en Gestión del Cambio

Conviértete en un miembro efectivo del equipo involucrado en proyectos de cambio organizacional.

Agile, Change Management
¿Para quién es la certificación Fundamentos de Gestión de Cambios?
  • Cualquier persona interesada en comprender los principios básicos para lograr un cambio, transición o transformación organizacional exitosa.
  • Miembros del equipo involucrados en proyectos de cambio organizacional, transición o transformación.
  • Profesionales que busquen el certificado de Profesional en Gestión de Cambios, para el cual el certificado de la Fundamentos de Gestión de Cambios es un requisito previo.
¿Cuáles son las competencias clave que aprenderá?
  • Cómo se produce el proceso de cambio o transformación organizacional.
  • Los roles necesarios para reunir equipos con mayor probabilidad de lograr un cambio organizacional exitoso.
  • Cómo reacciona la gente al cambio organizacional y cómo ayudarlo a adaptarse.
  • Desarrollar estrategias para mantener a las personas motivadas mientras una organización experimenta un cambio.
  • Los diferentes tipos de procesos de cambio, por ejemplo, cambios planificados y emergentes.
  • Cómo mantener a las partes interesadas involucradas mientras una organización experimenta un cambio.
Formato del examen
  • Opción multiple
  • Cuatro secciones, un total de 50 preguntas.
  • Se requieren 25 puntos para pasar (de 50 disponibles) - 50%
  • 40 minutos de duración
  • Libro cerrado
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Certificación Profesional de la gestión del cambio

Sea reconocido como un gestor confiable del cambio organizacional.

Change Management, Programme Management, Project Management
¿Qué se necesita?
  • El certificado de Fundamentos de Gestión de Cambios es un requisito previo.
¿Para quién es el certificado Profesional de la Gestión del Cambio?
  • Aspirantes o actuales gerentes de cambio organizacional, transiciones o transformaciones.
  • Aquellos que desempeñan funciones clave en el diseño, desarrollo y entrega de de Programas de cambio organizacional, incluyendo:
    • Gerentes de proyectos de cambio
    • Gerentes de transformación
    • Directores de programas de cambios
    • Gerentes de cambio del negocio
    • Gerentes de programa de cambio
    • Gerentes funcionales
¿Cuáles son las competencias clave que aprenderá?
  • Aplicación de marcos de procesos adecuados para planificar y comprender de manera óptima el cambio organizacional.
  • Una gama de paradigmas de organización con los cuales entender, apoyar y sostener procesos de cambio organizacional.
  • Cómo prepararse adecuadamente para una iniciativa de cambio organizacional, como construir un equipo de cambio efectivo y ofrecer ideas que mejoren el desempeño del equipo.
  • Preparar a las personas para el cambio organizacional.
  • Cómo motivar de una manera que sea empática hacia los roles y personalidades de las personas.
  • Cómo establecer un marco claro de roles, habilidades y actividades a través de los cuales los líderes puedan apoyar y sostener el proceso de cambio.
Formato del examen
  • Pruebas objetivas basadas en un escenario de estudio de caso
  • 4 preguntas de 20 puntos cada una.
  • Se requieren 40 puntos para pasar (de un total de 80 disponibles) - 50%
  • 2,5 horas de duración
  • Libro abierto restringido: el libro The Effective Change Manager’s Handbook se puede usar en el examen
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Change Management Practitioner Re-registration

Actualice su conocimiento del nivel Profecional o reserve su examen.

Change Management, Programme Management, Project Management
Formato del examen
  • Pruebas objetivas
  • 2 preguntas cada una vale 20 puntos
  • 20 puntos requeridos para aprobar (de un total de 40 disponibles) - 50%
  • 1.5 horas (90 minutos) de duración
  • Libro abierto restringido: el libro The Effective Change Manager’s Handbook se puede usar en el examen

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Opciones avanzadas

SFIA Framework

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The SFIA Framework is the global common reference for skills and competency for the digital world
SFIA is a globally recognised framework that “identifies skills needed for the Information age”. This APMG certification has been mapped against the SFIA Framework to help you see which certifications are most relevant to your professional development.
Knowledge
This certification confirms (endorsement)
Generic attribute Knowledge up to level 3, Organisational Change Management level 3
...
This certification would be useful for (development)
Same as above plus Organisational Change Management up to level 4
...
Knowledge
This certification confirms (endorsement)
Generic attribute Knowledge up to level 3, Generic attribute Business Skills up to level 3, Organisational Change Management up to level 4
...
This certification would be useful for (development)
Same as above
...

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TESTIMONIALS

Another course achievement from APMG International. I found it very insightful into how projects and change can impact people and organisations. I believe the course content is relatable in any business or even on a personal and family level.

Neil Shelley, Cyber Security Project Manager

I really enjoyed the APMG International Change Management course. I have found awareness of the change models and techniques covered in the course incredibly useful.

Scott Tomblin, Principal Consultant

Really pleased to have achieved the Change Management Practitioner Qualification from APMG. I found the course to be very insightful for managing change from a people and organisational perspective. I really recommend the course to any change professional or those starting their career in change.

Richard Waters, Senior Project Manager

The course explores in depth the various theories behind change management practices and gives practical scenarios that teach you how to see and apply these in your own work. The insights and tools gained from this experience are a great benefit to anyone working in the change management field.

Sanhita C., Change Delivery Officer

The APMG Change Management course has been an enjoyable experience and great addition to my skill set. The course seamlessly blends theory and practice, introducing tools and techniques instrumental to managing change initiatives in any industry. The knowledge gained has helped me become a better digital transformation professional and improved my skills to drive change initiatives concerning people, technology and organisations.

Maciej Sulek, BIM/VDC Manager

The Change Management was great timing as I can relate to and recognize some of the theories as I'm going through the change process myself; transitioning to new ways of working and learning new systems within my new role. Change happens a lot in local government so I can use what I have learnt in my role on a personal level, as a manager and as a team member. The practitioner level is an opportunity for you to demonstrate that you can use the knowledge from the Foundation level in an actual work situation.

Grace Crawford, Performance and Insights Manager

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FAQs

What is a Change Management digital badge?

Digital badges allow you to easily showcase your achievements online.

When you pass an exam - you'll instantly have the option to claim a digital badge representing your new certificate.

Your badge can be embedded on an email signature, website, social media or digital CV.

With just one click employers, customers and clients can easily view and verify your credentials and skills.

Please download our digital sharing presentation for more information.

How do I claim my Change Management digital badge?

Once you’ve been notified that you’ve passed your exam - you will have the option to create a digital badge in APMG's Candidate Portal.

Visit APMG's Candidate Portal, view your exam results and select 'Create Badge'.

This takes you to the Acclaim website where the digital badges are hosted. You will be guided through the Acclaim account creation process.

Once you have created an account with Acclaim - login into the account and accept your pending badge.

What is Change Management?

The Change Management qualification deals with the effects and management of change and, more importantly, the impact change can have on all organizations. Working with Esther Cameron and Mike Green and building on the concepts in their book Making Sense of Change Management we have developed a qualification to help organizations and their people come to terms with these issues.

The qualification has a Foundation and Practitioner levels which are based on four modules, dealing with the theories of how change impacts on and is affected by:

  • The Individual
  • The Team
  • The Organisation
  • The Change Leader

You can become certified in Change Management through completing the learning around these and the Foundation and Practitioner exams. For the practitioner level, the book is supplemented with information from the People Alchemy website, an online directory for best practice thinking on a variety of management disciplines.

How can I train for the Change Management examinations?

Training for Change Management is available from the network of Accredited Training Organizations (ATOs) who are assessed and certified by APMG International. To find an training course - please choose a Change Management certification level to see the available ATOs.

Only these organizations and registered partners/affiliates are authorized to deliver Change Management training.

Do I have to receive training to sit the exam?

No, however this is recommended. In addition to receiving accredited training, individuals also have the option of self-study to prepare for the examinations by purchasing the core text from APMG Business Books. APMG International administer public exam sessions around the world to accommodate those who self study. Book a self-study exam here.

How do I sit the exams?

The vast majority of Change Management accredited training organizations include the examinations as part of the associated training course. Alternatively, and for individuals that have self-studied, APMG International administer public exam sessions around the world. Sessions are run at certain APMG International offices. There are four dedicated centers in the UK for public examinations, and in the United States we utilize the public library network to facilitate sessions. Click here to book a self-study exam.

What are the main publications for Change Management and where can I purchase them?

APMG-International's Change Management qualification are based on the "The Effective Change Manager’s Handbook" publication. This can be purchased from APMG Business Books.

Most Change Management accredited training organizations include this publication with the course materials.

When can I expect the results of my Change Management examinations?

Change Management foundation examinations can be marked on location after the exam, but this is down to the discretion of the invigilator at the time. Practitioner answer sheets are marked at APMG International offices and results released soon after.

Your result will be sent to your ATO approximately 7-10 days after your exam date. Your ATO should notify you of your results so please contact them for further details.

If you did not take your exam through an ATO, your results will be sent directly to you via the relevant APMG International office approximately 7-10 days after the date of your exam.

What pass mark is required to be eligible to become a Change Management trainer?

To be eligible to apply to become a Change Management trainer, individuals must achieve a score of 66% (53/80) in the practitioner exam.

To find out if you scored enough to be eligible as a trainer, please email servicedesk@apmg-international.com noting your interest. A representative of the Service Desk will be able to advise.

How can I advertise myself as Change Management qualified on my business card?

Candidates who have passed the Change Management Practitioner examination can put "Change Management Practitioner" on their business cards.

Can I use the Change Management logo?

Only accredited training organizations and their registered partners are allowed to use the Change Management logo.

Due to data protection laws, we are unable to quote organizations that use Change Management without prior consent. The method is applicable to any organizations, regardless of industry and sector. Requests for permission should be sent to: servicedesk@apmgroup.co.uk.

How long are the Change Management certifications valid for?

The foundation examination is not valid for a defined period and will not expire.

Candidates who pass the practitioner exam are recognized as a 'Change Management Registered Practitioner'. Individuals will remain registered for a period of 5 years. To maintain the registered status, practitioners must complete and pass a Change Management re-registration examination 3-5 years following their initial/previous practitioner certification.

When will I receive my certificate?

Candidates will automatically be sent an electronic certificate within two business days of their exam results being released. If you have not received your certificate within this timeframe please contact our Customer Interaction Team - servicedesk@apmg-international.com

Electronic certificates are environmentally friendly, but can be printed if required. It is also very easy to share them with employers and other third parties. APMG will send you a link to your registered email address. This link will take you to your Candidate Portal where you will find your electronic certificate(s). You can always access all your electronic certificates using the APMG candidate portal.

Sometimes, if you have taken your examination(s) via a Training Organisation, certificates will be issued based on the preferences that the Training Organisation selected when booking the exam. The Training Organisation can select either an electronic certificate or both paper and electronic certificates are provided to the candidate. The Training Organisation can also choose if certificates are sent to the candidates directly or via the Training Organisation. If you have been awarded an electronic certificate but also require a hard copy certificate, you can always order a hard copy certificate for GBP 12.00. This is also the case if you re-order your hard copy certificate.

If you would like to purchase a hard copy certificate in addition to your electronic certificate please contact our Customer Interaction Team - servicedesk@apmg-international.com

How much does it cost to sit the Change Management examinations?

If you are sitting the examinations through an accredited training organization, the costs of the exams are generally included in the course fee. APMG International use a global pricing structure, so for those sitting exams at a public exam centre, the cost is dependent on where the exams are being sat. To find out the costs in your region, please contact the APMG International Service Desk on +44 (0)1494 452450 or at: servicedesk@apmg-international.com

Which languages are Change Management examinations available in?

Change Management Foundation examinations are currently available in English, German, Polish, Latin-American Spanish and Brazilian Portuguese.

Practitioner examinations are available in English, German and Polish.

Further translations are likely to follow based on demand.

Which languages is the ‘Making Sense of Change Management’ publication available in?

The Making Sense of Change Management book is currently available in English. A Polish translation is underway, and further translations are likely to follow based on demand.

How does my organization become a Change Management Accredited Training Organization (ATO)?

An organization wishing to become a Change Management ATO should apply to become accredited or contact the local APMG International office. Where appropriate, an invoice will be raised and the organization will then be subject to APMG International's ATO assessment process.

How do I become a Change Management approved trainer?

All Change Management trainers must be ‘sponsored’ by a Change Management Accredited Training Organization (ATO). Details of all Change Management ATOs can be found via the APMG International accredited organization search function.

A trainer application must be submitted by the sponsoring ATO to their relevant APMG International office.

How does my organization become an Accredited Consulting Organization (ACO)?

An organization wishing to become an ACO should apply to become accredited or contact their local APMG International office. The organization will then be subject to APMG International’s ACO assessment process.

What are the main differences between APMG International’s two change-themed schemes – Change Management & Change Analyst?

Change Management is focused on organizational change management, addressing it from the perspectives of individual change, team change, organizational change and leading change. It is not IT change management per se, but rather covers a broad range of theories that help to understand how to implement change and how individuals, teams and organizations react to change situations.

ITIL foundation covers the basics of the ITIL framework, i.e. the processes and practices required to manage an IT Department. One of those processes is Change Management, i.e. how to manage changes to IT processes and services.

The Change Analyst qualification specifically addresses ITIL change management in much more detail than is possible in the ITIL foundation course. From the perspective of the Change Analyst ( i.e. someone working with the change management process), it covers the process in detail, continual improvement of the process, specific techniques that can be used in the process (including risk assessment techniques), communication, written communication and the role of the Change Analyst.

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