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The definitive certification for professionals in organizational change, transition and transformation roles.

Officially recognized as an exceptional professional certification

APMG is proud to be accredited by the United Kingdom Accreditation Service (UKAS) for the Change Management Practitioner certification.

The certification was created in collaboration with The Change Management Institute (CMI) – the global, non-profit association of change managers committed to advancing the change management profession.

Change Management certified professionals are recognized for possessing the knowledge and skills to support smooth organizational change. 

Change Management certifies your ability to:

  • Perform the role of a highly effective organizational change, transition or transformation manager.
  • Draw from a range of professional approaches to enable an organization to implement change smoothly.
  • Motivate and ease people into adjusting to organizational change.
  • Keep stakeholders engaged while an organization undergoes change or transformation.
  • Minimize the risks involved with unsuccessful organizational change initiatives.
  • Identify the roles needed to assemble teams most likely to deliver successful change.
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Change Management Foundation digital badge

Change Management Foundation

Become an effective team member involved in organizational change projects.

Change Management
Who is Change Management Foundation for?
  • Anyone interested in understanding the basic principles of achieving successful organizational change, transition or transformation.
  • Team members involved in organizational change, transition or transformation projects.
  • Professionals pursuing the Change Management Practitioner certificate – for which the Change Management Foundation certificate is a pre-requisite.
What are the key things you will learn?
  • How the process of organizational change or transformation occurs.
  • The roles needed to assemble teams most likely to achieve successful organizational change.
  • How people react to organizational change and how to help them adapt.
  • Developing strategies to keep people motivated while an organization undergoes change. 
  • The different types of change process e.g. planned and emergent change.
  • How to keep stakeholders engaged while an organization undergoes change.
Exam format
  • Multiple choice
  • Four sections, total of 50 questions
  • 25 marks required to pass (out of 50  available) – 50%
  • 40 minutes duration
  • Closed-book
Change Management Practitioner digital badge

Change Management Practitioner

Be recognized as a dependable manager of organizational change.

Project Management, Change Management, Programme Management
What is required?
  • The Change Management Foundation certificate is a pre-requisite.
Who is Change Management Practitioner for?
  • Aspiring or current managers of organizational change, transition or transformation.
  • Those performing key roles in the design, development and delivery of of organizational change programmes, including:
    • Change Project Managers
    • Transformation Managers
    • Senior Responsible Owners
    • Business Change Managers
    • Change Programme Managers
    • Operational Line Managers
What are the key things you will learn?
  • Applying appropriate process frameworks to optimally plan and understand organizational change.
  • A range of organization paradigms with which to understand, support and sustain organizational change processes.
  • How to properly prepare for an organizational change initiative - such as building an effective change team and offering insights which enhance the team's performance.
  • Preparing people for organizational change.
  • How to be motivational in ways that's empathetic towards peoples' roles and personalities.
  • How to establish a clear framework of roles, skills and activities through which leaders can support and sustain the change process.
Exam format
  • Objective testing based on a case study scenario
  • 4 questions of 20 marks each
  • 40 marks required to pass (out of 80 available) – 50%
  • 2.5 hours duration
  • Restricted open book – The Effective Change Manager’s Handbook may be used in the exam
Change Management Practitioner digital badge

Change Management Practitioner Re-registration

Refresh your Practitioner knowledge or book your exam.

Project Management, Change Management, Programme Management

The Change Management Examination Board has determined that all Change Management Practitioners should be re-registered within 3-5 calendar years of their original certification. 

The Practitioner Re-Registration exam is set to the same standard as the original Practitioner exam – albeit slightly shorter with a 90-minute duration.

Choose an ATO for a Practitioner Re-Registration briefing session or book an exam through the Self-study option.  

Exam format
  • Objective testing
  • 2 questions each worth 20 marks
  • 20 marks required to pass (out of 40 available) – 50%
  • 1.5 hours (90 mins) duration
  • Restricted open book – The Effective Change Manager’s Handbook may be used in the exam

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FAQs

What is a Change Management digital badge?

Digital badges allow you to easily showcase your achievements online.

When you pass an exam - you'll instantly have the option to claim a digital badge representing your new certificate.

Your badge can be embedded on an email signature, website, social media or digital CV.

With just one click employers, customers and clients can easily view and verify your credentials and skills.

Please download our digital sharing presentation for more information.

How do I claim my Change Management digital badge?

Once you’ve been notified that you’ve passed your exam - you will have the option to create a digital badge in APMG's Candidate Portal.

Visit APMG's Candidate Portal, view your exam results and select 'Create Badge'.

This takes you to the Acclaim website where the digital badges are hosted. You will be guided through the Acclaim account creation process.

Once you have created an account with Acclaim - login into the account and accept your pending badge.

What is Change Management?

The Change Management qualification deals with the effects and management of change and, more importantly, the impact change can have on all organizations. Working with Esther Cameron and Mike Green and building on the concepts in their book Making Sense of Change Management we have developed a qualification to help organizations and their people come to terms with these issues.

The qualification has a Foundation and Practitioner levels which are based on four modules, dealing with the theories of how change impacts on and is affected by:

  • The Individual
  • The Team
  • The Organisation
  • The Change Leader

You can become certified in Change Management through completing the learning around these and the Foundation and Practitioner exams. For the practitioner level, the book is supplemented with information from the People Alchemy website, an online directory for best practice thinking on a variety of management disciplines.

How can I train for the Change Management examinations?

Training for Change Management is available from the network of Accredited Training Organizations (ATOs) who are assessed and certified by APMG International. To find an training course - please choose a Change Management certification level to see the available ATOs.

Only these organizations and registered partners/affiliates are authorized to deliver Change Management training.

Do I have to receive training to sit the exam?

No, however this is recommended. In addition to receiving accredited training, individuals also have the option of self-study to prepare for the examinations by purchasing the core text from APMG Business Books. APMG International administer public exam sessions around the world to accommodate those who self study. Book a self-study exam here.

How do I sit the exams?

The vast majority of Change Management accredited training organizations include the examinations as part of the associated training course. Alternatively, and for individuals that have self-studied, APMG International administer public exam sessions around the world. Sessions are run at certain APMG International offices. There are four dedicated centers in the UK for public examinations, and in the United States we utilize the public library network to facilitate sessions. Click here to book a self-study exam.

What are the main publications for Change Management and where can I purchase them?

APMG-International's Change Management qualification are based on the "The Effective Change Manager’s Handbook" publication. This can be purchased from APMG Business Books.
Most Change Management accredited training organizations include this publication with the course materials.

When can I expect the results of my Change Management examinations?

Change Management foundation examinations can be marked on location after the exam, but this is down to the discretion of the invigilator at the time. Practitioner answer sheets are marked at APMG International offices and results released soon after.
Your result will be sent to your ATO approximately 7-10 days after your exam date. Your ATO should notify you of your results so please contact them for further details.
If you did not take your exam through an ATO, your results will be sent directly to you via the relevant APMG International office approximately 7-10 days after the date of your exam.

What pass mark is required to be eligible to become a Change Management trainer?

To be eligible to apply to become a Change Management trainer, individuals must achieve a score of 66% (53/80) in the practitioner exam.
To find out if you scored enough to be eligible as a trainer, please email servicedesk@apmg-international.com noting your interest. A representative of the Service Desk will be able to advise.

How can I advertise myself as Change Management qualified on my business card?

Candidates who have passed the Change Management Practitioner examination can put "Change Management Practitioner" on their business cards.

Can I use the Change Management logo?

Only accredited training organizations and their registered partners are allowed to use the Change Management logo.
Due to data protection laws, we are unable to quote organizations that use Change Management without prior consent. The method is applicable to any organizations, regardless of industry and sector. Requests for permission should be sent to: servicedesk@apmgroup.co.uk.

How long are the Change Management certifications valid for?

The foundation examination is not valid for a defined period and will not expire.
Candidates who pass the practitioner exam are recognized as a 'Change Management Registered Practitioner'. Individuals will remain registered for a period of 5 years. To maintain the registered status, practitioners must complete and pass a Change Management re-registration examination 3-5 years following their initial/previous practitioner certification.

When will I receive my certificate?

Candidates will automatically be sent an electronic certificate within two business days of their exam results being released. If you have not received your certificate within this timeframe please contact our Customer Interaction Team - servicedesk@apmg-international.com
Electronic certificates are environmentally friendly, but can be printed if required. It is also very easy to share them with employers and other third parties. APMG will send you a link to your registered email address. This link will take you to your Candidate Portal where you will find your electronic certificate(s). You can always access all your electronic certificates using the APMG candidate portal.
Sometimes, if you have taken your examination(s) via a Training Organisation, certificates will be issued based on the preferences that the Training Organisation selected when booking the exam. The Training Organisation can select either an electronic certificate or both paper and electronic certificates are provided to the candidate. The Training Organisation can also choose if certificates are sent to the candidates directly or via the Training Organisation. If you have been awarded an electronic certificate but also require a hard copy certificate, you can always order a hard copy certificate for GBP 12.00. This is also the case if you re-order your hard copy certificate.
If you would like to purchase a hard copy certificate in addition to your electronic certificate please contact our Customer Interaction Team - servicedesk@apmg-international.com

How much does it cost to sit the Change Management examinations?

If you are sitting the examinations through an accredited training organization, the costs of the exams are generally included in the course fee. APMG International use a global pricing structure, so for those sitting exams at a public exam centre, the cost is dependent on where the exams are being sat. To find out the costs in your region, please contact the APMG International Service Desk on +44 (0)1494 452450 or at: servicedesk@apmg-international.com

Which languages are Change Management examinations available in?

Change Management Foundation examinations are currently available in English, German, Polish and Brazilian Portuguese.
Practitioner examinations are available in English, German and Polish.
Further translations are likely to follow based on demand.

Which languages is the ‘Making Sense of Change Management’ publication available in?

The Making Sense of Change Management book is currently available in English. A Polish translation is underway, and further translations are likely to follow based on demand.

How does my organization become a Change Management Accredited Training Organization (ATO)?

An organization wishing to become a Change Management ATO should apply to become accredited or contact the local APMG International office. Where appropriate, an invoice will be raised and the organization will then be subject to APMG International's ATO assessment process.

How do I become a Change Management approved trainer?

All Change Management trainers must be ‘sponsored’ by a Change Management Accredited Training Organization (ATO). Details of all Change Management ATOs can be found via the APMG International accredited organization search function.

A trainer application must be submitted by the sponsoring ATO to their relevant APMG International office.

How does my organization become an Accredited Consulting Organization (ACO)?

An organization wishing to become an ACO should apply to become accredited or contact their local APMG International office. The organization will then be subject to APMG International’s ACO assessment process.

What are the main differences between APMG International’s two change-themed schemes – Change Management & Change Analyst?

Change Management is focused on organizational change management, addressing it from the perspectives of individual change, team change, organizational change and leading change. It is not IT change management per se, but rather covers a broad range of theories that help to understand how to implement change and how individuals, teams and organizations react to change situations.
ITIL foundation covers the basics of the ITIL framework, i.e. the processes and practices required to manage an IT Department. One of those processes is Change Management, i.e. how to manage changes to IT processes and services.
The Change Analyst qualification specifically addresses ITIL change management in much more detail than is possible in the ITIL foundation course. From the perspective of the Change Analyst ( i.e. someone working with the change management process), it covers the process in detail, continual improvement of the process, specific techniques that can be used in the process (including risk assessment techniques), communication, written communication and the role of the Change Analyst.

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