About ISO/IEC 20000 Certification
Overview
ISO/IEC 20000 Training and Certification
Benefits of ISO/IEC 20000 Certification
For Individuals
- Understand the relationship between ISO/IEC 20000 standard and ITSM and use best practices in ITSM to apply appropriate methods within an organization.
- Understand, identify and explain the potential issues regarding applicability, eligibility and scoping to assist in certification readiness assessment and certification audits as well as advising on the implementation of continual improvement processes.
- Produce a gap analysis supported by an improvement and implementation plan.
- Describe the scope, aims and use of the ISO/IEC 20000 specification and code of practice, through an understanding of the roles of the component parts of the standard.
- Recognize the need to plan and implement ITSM processes, report on the IT services and major metrics of the ITSM processes, schedule and conduct regular reviews, assessments and audits and plan for continual service improvement.
For Organizations
- Continual improvement of IT services - inspiring customer confidence.
- Increased rate of change and staff productivity - leading to reduced long-term cost and risk of failure to meet business objectives.
- An accurate assessment of your organization's internal process and activities with which to effectively implement improvements.
- Access to key markets - in which it is mandatory to be ISO/IEC 20000 compliant.
Documentation
Documentation
Success in 1 2 3
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Select your certification
APMG certifications can advance your career, build your confidence and help you transition into a new field. Browse our careers section for inspiration or visit our certification pages for details of what you’ll learn and how you will benefit from certification.
Choose your learning style
APMG is not a training provider. Please contact accredited training organizations listed on our website for prices, languages and dates. Alternatively, you can self-study for an exam directly through APMG.
Pass the exam & receive a certificate
When you are ready to take your exam, book an online timeslot yourself with APMG, or your training organization may organize this for you. If you pass your exam APMG will issue you with a digital badge for you to share!
ISO/IEC 20000 Certification levels
Ready to start your learning journey?
Choose a Training Organization
APMG accredits Training Organizations (ATOs) to make sure they are delivering our products and certifications to high standards.
Buy a training course and exam through one of our Training Organizations below.
Self-study
Buy your book and exam from APMG
Training organizations for ISO/IEC 20000 Certification
Important information about language
The training services listed on this website have undergone a quality assurance process to ensure they meet high standards. However, please note that while the quality of the training content has been assessed, the language capabilities in which these services are delivered have not been specifically evaluated. We recommend that users verify the language proficiency and suitability of the service for their needs directly with the Training Organisation prior to enrollment or participation.
Videos
Videos
Top tips for those migrating to the new version of ISO/IEC 20000 / ISO 20k - Mart Rovers, Interprom
SFIA
This APMG certification has been informally mapped against the SFIA Framework to indicate the skills that are addressed and referenced by the certification. Although it is not yet possible to claim this digital badge, the indicative skills can be used to plan your professional development through assessing the skills you have and the skills you need for the role you want.
knowledge
Foundation
Generic attribute Knowledge up to level 3, Methods and Tools level 3
Same as above plus Organisational Capability Development level 5, Business Process Improvement level 5, Methods and Tools level 4
knowledge
Practitioner
Generic attribute Knowledge up to level 4, Generic attribute Business Skills up to level 4, Methods and Tools up to level 4
Same as above plus Organisational Capability Development level 5, Business Process Improvement level 5
knowledge
Auditor
Generic attribute Knowledge up to level 4, Generic attribute Business Skills up to level 4, Audit up to level 4, Methods and Tools up to level 4
Same as above plus Generic attribute Knowledge level 5, Audit level 5
knowledge
Foundation
Generic attribute Knowledge up to level 3, Methods and Tools level 3
Same as above plus Organisational Capability Development level 5, Business Process Improvement level 5, Methods and Tools level 4
knowledge
Practitioner
Generic attribute Knowledge up to level 4, Generic attribute Business Skills up to level 4, Methods and Tools up to level 4
Same as above plus Organisational Capability Development level 5, Business Process Improvement level 5
knowledge
Auditor
Generic attribute Knowledge up to level 4, Generic attribute Business Skills up to level 4, Audit up to level 4, Methods and Tools up to level 4
Same as above plus Generic attribute Knowledge level 5, Audit level 5
Related products
FAQs
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You may contact our Accreditation Team directly, and they will be happy to answer your questions regarding the Accreditation process.
To become an Accredited Training Organization (ATO), apply for accreditation or contact your local APMG office. If suitable, you'll receive an invoice and undergo APMG International's ATO assessment.
Trainers must be sponsored by an Accredited Training Organization (ATO), which can be found using the APMG International search tool. The sponsoring ATO must submit a trainer application to APMG.
The requirements, including pass marks of the exams, will vary depending on the certification, please get in touch for more information.
You can either contact your Training Organization to purchase a new exam, or you can purchase a new exam directly from our public exams website. For more information, see our more detailed article on resitting an exam.
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