ProctorU Exam preparation

ProctorU is the world’s leading online exam proctoring solution that offers a powerful, convenient, secure alternative to traditional test centres.

To get started we recommend that you watch the video to give you an idea of what to expect with ProctorU’s Live+ service. Once you have watched the video, please read the instructions to ensure you meet the system requirements and secure exam conditions.

You need to download and install the Guardian Browser

Test your equipment and schedule an appointment for your exam using the calendar. Once you have scheduled your exam, we recommend adding the appointment to your calendar, you will also receive an email reminder with your chosen exam date and time.

You need to ensure you are able to install the Guardian Browser and meet ProctorU’s minimum requirements as shown in the “System Requirements”

Once the Guardian Browser is installed and you have scheduled your exam, you can test your equipment.

We strongly recommend using a personal computer with admin rights on a home network. ProctorU advises against using work computers and networks as they often have strict security settings that prevent the software from working properly. Permission to download and install executable files from the internet is required.

If you are unable to use a personal computer, please use the option to schedule an AIPP session to enable you to take your online exam.

It is essential that in your exam you have strong reliable internet connection.

APMG International have a dedicated 24/7 Technical Helpdesk, who are there to help you at any stage during your exam. You can contact the APMG Technical Helpdesk using the Live Chat function located at the bottom right-hand corner of the candidate portal page. Click the blue icon to start the chat. If the agents are away, please send us a message and one of our support agents will get back to you.

If your query is urgent, use the contact telephone number provided on the "Contact Us" page.

While connected to ProctorU, ProctorU has their own Live Chat and will automatically provide Technical Support if required.

Should you require further assistance from ProctorU Technical Support, please contact APMG Technical Helpdesk.

If you require assistance with the requirements/software, please contact APMG International using the Live Chat or Contact Us webpage.

Yes, you can reschedule in the APMG Candidate Portal and you are required to give at least 24 hours' notice before your scheduled appointment. If you do not provide at least 24 hours' notice or you miss your scheduled appointment, you will need to pay a fee to be able to reschedule, so please ensure you give 24 hours' notice of any changes, to avoid the fee. APMG cannot make slots available, these are provided on a first come first serve basis.

Arrive 10 minutes before your scheduled appointment allowing time to connect to your Proctor.

• A microphone so you can speak to your Proctor.
• A webcam so the Proctor can see you throughout the exam.
• A stable (preferably wired) internet connection.
• A quiet and distraction-free space where you are happy for the Proctor to see a 360-degree view of the room. You will need to be alone for the duration of the exam.
• Government-issued ID (i.e. Driving license, passport, military ID) - you will need to show this to the Proctor at the start of your exam to prove your identity.
• A small handheld whiteboard and pen. (Notebooks are not permitted)
• A handheld mirror to show your screen on the webcam to the Proctor. (if required)

Return to this page on the APMG Candidate Portal and you will see a countdown, click "Connect to your Proctor" to begin the process and follow the on-screen instructions.

You will be prompted to download and run a LogMeIn Rescue applet file that will bring up a chat box allowing you to connect with your Proctor. If prompted, be sure to click "open" or "allow" to give the file permission to run. When the chat box says "waiting", it means that you are in the queue waiting for your Proctor.

TIP: If your status shows "waiting", do not re-download the applet file as that will put you back at the end of the queue.

Your Proctor will greet you and confirm that you passed your identity verification steps. You'll review the exam rules with your Proctor and they'll ask to see any permitted resources that your instructor has allowed you to use during your exam.

No, the allotted time for your exam does not begin until the exam has been unlocked by your Proctor and you click “Start Exam”.

Throughout your exam, your Proctor may occasionally change because of breaks and shift changes. However, you should not be interrupted by the change of Proctor.

Your Proctor will let you know whether any breaks are allowed during your exam.

Only if you are using an erasable board and marker pen. We do not allow scrap paper during your online exam. You are required to show the Proctor your erasable board before the exam and notes must be erased in front of the Proctor after the exam, see board rules below.

Board rules (Dry-wipe board/wipe clean tablets/Dry-erase boards):

• No Paper is allowed on the work area.
• APMG will not provide the boards, however it will allow candidates to use their own boards if they wish to take notes during the exam.
• Candidates will need to show a clear board before starting their exam.
• Candidates will need to accept they may be asked to show the board/desk from time to time during the exam.
• If a candidate refuses to wipe their board clean at the end of the exam session their result will be voided.

No, the Proctor cannot access your computer files without your knowledge. Proctors can view the screen, move the mouse, and control the keyboard as if they were sitting next to you. The Proctor's actions are shown and logged in the chat window. The entire session log is reviewed and saved. ProctorU will keep a 7-year record of what actions the Proctor took while accessing your computer.

The ProctorU Guardian Browser will need to be installed onto your computer. ProctorU also use Support-LogMeIn Rescue software for remote control, which is a common, trusted remote control software. Details can be found at https://secure.logmein.com. This will not install anything onto your computer such as viruses or malware. A security prompt will appear on your desktop advising you of any additional software downloads. Scripts are run on start up to detect and disable any prohibited applications such as 3rd party screen capture or remote control software and to determine whether you are using a virtual machine.

• ProctorU's Privacy Policy
• ProctorU's Terms of Service
• ProctorU's Accessibility Statement
• ProctorU's Compliance

After you have completed and notified your Proctor that you have finished your exam, you should receive a provisional score after submitting the exam with the guidance from your Proctor. Your exam will be sent back to APMG for official marking. Please allow up to 2 working days for your official results to be released. You will receive email notification from APMG when your results are ready. If you have successfully passed your exam, you will receive another email to let you know that your e-certificate and digital badge will be ready to create on the Credly platform. You will have to log into Credly to create your e-certificate and generate your digital badge. You can find instructions on creating your e-certificate and digital badge here. Please allow a further 2 working days for the email about your e-certificate and digital badge. If you need to discuss the release of your results or e-certificate, please contact us.

Most of our certifications include a digital badge, please click here for more information.

Please either contact our Customer Interaction Team or Technical Helpdesk - please also check ProctorU's FAQ.