Providing a Vendor Neutral Framework for The Adoption of Automation in Business Environments.
About the Data Science Institute (DASCIN®)
The Data Science Institute (DASCIN®) promotes data-driven decision-making by advancing research, offering certification programs, and fostering a global network of practitioners. Through rigorous research, DASCIN provides valuable insights into the latest data trends and methodologies, while its certification programs equip individuals with the skills needed to make informed decisions in today’s data-driven world.
DASCIN offers a comprehensive suite of certification programs through three distinct frameworks: the Enterprise Big Data Framework (EBDF®) for data science and AI, the Service Automation Framework (SAF®) for automation and digital transformation, and the Green IT Framework (GITF®) for sustainable IT practices. Together, these frameworks provide a holistic approach to advancing expertise in data science, AI automation, and environmentally responsible IT strategies, ensuring that modern enterprises have the skills required to thrive in today’s modern economy.
DASCIN has partnered with APMG to deliver world-class, vendor-independent certifications that empower professionals with globally recognized skills. This collaboration ensures that all certifications uphold the highest standards of quality, credibility, and industry relevance. By integrating DASCIN’s deep expertise in data science, automation, and sustainable IT with APMG’s rigorous accreditation process, these certification programs offer practical, industry-relevant knowledge applicable across various sectors. Together, DASCIN and APMG are committed to building a highly skilled workforce capable of leveraging data, AI, and automation for innovation, efficiency, and strategic growth.
About the DASCIN Service Automation Framework
The DASCIN Service Automation Framework (SAF) is a comprehensive, vendor-neutral methodology designed to help organizations streamline, optimize, and automate service delivery in the digital era. It provides a structured approach to implementing service automation by defining key principles, processes, and best practices that enable businesses to enhance efficiency, reduce manual effort, and improve customer experiences.
The framework takes a holistic view of automation, covering service design, orchestration, integration, governance, and value creation, and also includes Robotic Process Automation as part of broader service automation strategies. By adopting SAF, organizations can build a solid foundation for intelligent service automation while maintaining alignment with business objectives, ultimately driving digital transformation and operational excellence.
DASCIN Service Automation Framework Certifications
The Service Automation Framework (SAF) Certification Program, developed in collaboration with APMG International, provides a structured learning path for professionals seeking to master service automation concepts, methodologies, and best practices. Covering essential topics such as service design, orchestration, governance, and automation technologies including Robotic Process Automation (RPA), the program equips candidates with the skills needed to enhance service efficiency, reduce manual effort, and drive digital transformation.
The DASCIN Service Automation Framework certification scheme currently consists of the following credentials:
- Robotic Process Automation Foundation (RPAF®)
- Service Automation Foundation (SAFF®)
Coming soon:
- Service Automation Practitioner (SAFP®)
- Robotic Process Automation Practitioner (RPAP®)
Built on industry standards and best practices, the Service Automation Framework (SAF) provides a structured approach for organizations at different stages of automation maturity, guiding them from manual service management to intelligent automation. It focuses on key areas such as service design, orchestration, governance, and the integration of automation technologies, including Robotic Process Automation, to enhance efficiency and service delivery.
DASCIN Service Automation Framework Official Guides
Each certification is supported by an official guide, providing comprehensive coverage of the key concepts, principles, and best practices relevant to the certification. These official guides are included in the Self-Study Kits, which can be accessed through the DASCIN Store to support candidates in their exam preparation.

Service Automation Foundation
Become an informed member of a team designing and delivering automated services.
- Service strategists.
- Process consultants.
- Business consultants.
- Strategy consultants.
- Service delivery managers.
- Service designers.
- Enterprise architects.
- Operations managers.
- Service managers.
- Developers.
- Business analysts.
- The business drivers of technology-enabled automated services in order to explain the business case for Service Automation.
- How Service Automation Framework enables the practice of an industry that enables their autonomous users to procure, manage and adjust services through self-service technology.
- The difference and synergy between the Users, Service Design and Technology design elements that contribute to meet and exceed the expectations of user in order to create long-lasting value.
- The difference between Automated Deployment, Service Delivery Automation and Serendipity Management and describe their underlying processes.
- The steps for completing a Service Automation Blueprint in order to visualize services in order to design and delivery automated services.
- The processes that underpin the delivery of automated services and how they need to be integrated in self-service portals in order to provide automated delivery.
- The concept of Serendipity Management and how it impacts the User Experience (UX) of services.
- Multiple choice
- 40 questions per paper
- 26 marks required to pass (out of 40 available) - 65%
- 60 minutes duration
- Closed book

Robotic Process Automation Foundation
An introduction to Robotic Process Automation (RPA) concepts and technologies
This course is for anyone starting or leading an automation transformation program including:
- Application Developers
- Automation Architects
- Automation Engineers
- Business Managers
- Change Agents
- Consultants
- IT Directors
- IT Managers
- IT Team Leaders
- Product Owners
- Scrum Masters
- System Integrators
- Tool Providers
- The history of robotic process automation and its core benefits.
- The business drivers for robotic process automation.
- How RPA can help organizations reduce operational costs, whilst remain high-quality of service.
- The inter-relationship between Robotic Process Automation, Service Automation and Business Process Automation.
- The technical structure and components of RPA platforms.
- RPA workflow design methodologies and activity planning (variables, arguments, data types and collections.
- Specification of sequence and control flow in workflow design.
- Common RPA functions and techniques, including Excel automation, database automation, text extraction and email automation .
- Monitoring aspects of RPA, including logs, audit, alerts, and role management.
- RPA quality controls and exception handling of workflows.
- Automation Orchestration for managing automation tasks and actions
- The structure and setup of RPA projects in organizations and the setup of the RPA Centre of Excellence.
- Continual improvement practices for RPA.
Multiple choice
- 40 questions per paper
- 26 marks required to pass (out of 40 available) - 65%
- 60 minutes duration
- Closed book