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How do we actually measure the impact of leadership coaching?

Beyond Surveys and Scores: Gauging Coaching Impact

In a time where engagement scores, retention data, and culture surveys drive major decisions, one question continues to challenge even the most forward-thinking organizations:

How do we actually measure the impact of leadership coaching?

If you're relying solely on anecdotal feedback or annual reviews to assess coaching effectiveness, you're missing the full picture. In this powerful panel event, we’ll show you how to move beyond the vague and into the measurable.

Join our moderator Lory Quakenbush alongside STAR® Master Coaches Barbara Trotter and Mart Rovers as they unpack how the STAR® Model STOP, THINK, ASK, RESULT — turns coaching into a strategic, data-backed leadership advantage. We’ll dive into real metrics, real case studies, and real transformations.

What You’ll Learn

✔️ How to measure leadership coaching in real, trackable ways
✔️ What metrics reveal true organizational impact (beyond engagement scores)
✔️ How Operational Coaching® boosts innovation, retention, and productivity
✔️ What changes when managers shift from doing to developing
✔️ Why STAR® Manager Certification is a culture-building accelerator

Who Should Attend

  • C-suite leaders & department heads
  • HR, L&D, and OD professionals
  • Educators and academic administrators
  • Healthcare managers and nonprofit directors
  • Anyone responsible for developing people and building leadership capacity

If you're looking for practical ways to scale coaching culture and prove its value, this event is for you.

Panelists

Mart Rovers

Leadership, Coach, Consultant, Trainer and President at INTERPROM

Phoenix, United States

Educating and coaching leaders, professionals and teams are Mart’s passion and is what he has been doing for nearly three decades. Mart works for INTERPROM, a coaching, consulting, training and education firm. Examples of areas he has specialized in are business relationship management, service management, information security management, and project and change management. He is looking forward to sharing his experience with you and to answering your questions.

Mart's proudest achievement: An achievement I’m looking back it is organizing, along with 20 passionate volunteers, a decade long, the annual Arizona ITSM Summit. A one-day event visited by 250+ local ITSM enthusiasts. And sponsored, year-after-year, by 20+ loyal vendors, including Forrester Research and Gartner.

Barbara Trotter

Business Owner and Leader, STAR® Coach Leadership

Barbara has spent over two decades fostering genuine connections, prioritizing stakeholder needs, and cultivating collaborative environments. As a key leader at STAR® Coach Leadership, she specializes in leadership coaching, business relationship management, customer service, business management, and sales. Her expertise lies in guiding professionals to elevate their leadership skills, enhance team dynamics, and drive meaningful results. Barbara is passionate about empowering others through coaching, consulting, training, and education. She looks forward to sharing her experience with you and answering your questions.

Barbara is a Certified and Accredited STAR® Manager Coach and Trainer with a Master’s in Business Administration. She was awarded Top Business Relationship Manager in 2024 and holds certifications in Change Management, Risk Management, Business Continuity, Service Management, and Information Security. A leader in leadership development, she drives transformation at every level.

As a single mother, Barbara’s greatest achievement isn’t just raising three successful sons—it’s rising beyond expectations and to truly see people beyond their stories. She helps others look past assumptions, recognize authentic experiences, and cultivate deep, meaningful connections that empower transformation in leadership and life.

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STAR® Manager - Operational Coaching® Skills for Leaders and Managers

STAR® Manager is a multi-award winning, blended and fully virtual management development programme that's been proven by the London School of Economics and the UK Government to transform management behaviour and management skills in as little as six months.

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