Level Up your IT Service Management

Phoenix, United States

Educating and coaching leaders, professionals and teams are Mart’s passion and is what he has been doing for nearly three decades. Mart works for INTERPROM, a coaching, consulting, training and education firm. Examples of areas he has specialized in are business relationship management, service management, information security management, and project and change management. He is looking forward to sharing his experience with you and to answering your questions.

Mart's proudest achievement: An achievement I’m looking back it is organizing, along with 20 passionate volunteers, a decade long, the annual Arizona ITSM Summit. A one-day event visited by 250+ local ITSM enthusiasts. And sponsored, year-after-year, by 20+ loyal vendors, including Forrester Research and Gartner.

Johannesbourg, South Africa

Specialising in building digital age capabilities in organisations using an innovation and business agility method called ADapT. Johann’s focus is practical skills development, using workshops, training, coaching, and consulting to enable people to transform organisations. He helps organisations solve problems, grow people, facilitate difficult change, dream, scheme, and most importantly do. 

He is one of the lead authors of VeriSM™ Unwrapped and Applied and the architect of Agile ADapT™ - was also involved in  the development of COBIT5, ASM, ISO20000 and ISO38500. Awarded itSMF Lifetime Achievement Award in 2015. Selected as top 25 Thought Leaders by HDI in 2021. Seleceted at Top 25 Thought Leaders in Agile and in Customer Experience by Thinkers 360 in 2021.

LinkedIn

Asia Pacific Community Leader of BRM Institute, Managing Director of TaUB Solutions (USA, Singapore and India) with overall 22+ Experience in IT Service Management, BRM,Site Reliability Engineering and DevOps Consulting and Implementation Services.

Suresh’s proudest achievement: Becoming one of the Top 8 MBRMs in the World, Top 2021 BRM, Winning the BRM Coach/Trainer of the Year 2019 by BRM Institute and winning 4 Global Excellence Awards in 2017 from BRM Institute.

Nirmalan holds more than 3 decades of experience in the IT industry serving in various capacities, including working with more than 200 organizations worldwide, covering several industry sectors, including many global brands and fortune 500 companies. Holds 3 decades of experience as a visiting faculty covering more than 20 university’s undergraduate and postgraduate programs worldwide and training for professional qualifications and certifications.

Served in several global professional societies and industry associations (ISACA, BCS, CSSL, FITIS etc) in various capacities since 2002, as Marketing Director, Membership Director, Editor, Head of Business Engagement, Hon, Secretory, Vice President, Chairman proceedings committee, Director SIG Projects, President, etc

Awards/Nominations - 

- https://www.nnirmalan.com/articles.php

Nirmalan's proudest achievement includes working with more than 200 organisations and lecturing for more than 20 university programmes worldwide. In addition to working for many professional bodies and industry associations for more than 20 years in the executive committee as a board member and in various capacities.

My current role is as a Technology Lead within Netcampus, providing leadership and management of the portfolio of service management products, across the full product lifecycle. I also enjoy delivering high-quality training delivery within my role.

Service management expertise has been a natural evolution from my years in the support field, growing from tech to a driven contributor to the organization, understanding its inner workings, on top of the pure Microsoft tech I was at the time. I went from tech support to Sales within IBM and later transformed that experience into the IT training industry.

I was awarded ITSM trainer of the Year (ITSMF SA), at SMEXA in 2013. Expanding the knowledge and seeing the impact that it has on the careers of course participants is still the proudest part of my day, week, or year. Alongside seeing my growth is truly amazing, I recall the first time I was in training, my personal journey of progression has been tremendous.