131. How to become a Business Relationship Manager

Phoenix, United States

Educating and coaching leaders, professionals and teams are Mart’s passion and is what he has been doing for nearly three decades. Mart works for INTERPROM, a coaching, consulting, training and education firm. Examples of areas he has specialized in are business relationship management, service management, information security management, and project and change management. He is looking forward to sharing his experience with you and to answering your questions.

Mart's proudest achievement: An achievement I’m looking back it is organizing, along with 20 passionate volunteers, a decade long, the annual Arizona ITSM Summit. A one-day event visited by 250+ local ITSM enthusiasts. And sponsored, year-after-year, by 20+ loyal vendors, including Forrester Research and Gartner.

Asia Pacific Community Leader of BRM Institute, Managing Director of TaUB Solutions (USA, Singapore and India) with overall 22+ Experience in IT Service Management, BRM,Site Reliability Engineering and DevOps Consulting and Implementation Services.

Suresh’s proudest achievement: Becoming one of the Top 8 MBRMs in the World, Top 2021 BRM, Winning the BRM Coach/Trainer of the Year 2019 by BRM Institute and winning 4 Global Excellence Awards in 2017 from BRM Institute.

Malini is a highly experienced Business Relationship Manager who specialises in nurturing high-performing BRMs and teams. She is regularly invited to deliver keynotes and presentations at professional and academic forums in Australia, USA, UK and India. Her personal BRM story titled 'Walk Fast, Walk Far' has been described as "the most impactful presentation" at BRMConnect 2017, Sydney.

In her spare time she writes about food, culture and relationships. Malini facilitates APMG accredited Business Relationship Management certification courses through ITSM Hub.

• Featured in the BRM Institute’s global list of Top Business Relationship Managers in 2019 and 20205 Global Excellence Awards, BRM Institute
• Service Excellence Award, Department of Health & Human Services, Victoria Australia

One of Malini's proudest achievements in recent times has been supporting her team to achieve six Hall of Fame inductions

After 20+ spent in many roles in the Information Technology industry Luca decided to start his own company, named E-quality Italia, whose purpose is to have a positive impact on Italian organisations by training and coaching their leaders. Luca works as a trainer and coach himself; he is the only Italian coach for the Getting Things Done® methodology, and is one of the few accredited trainers in Italy for BRMP® and CBRM® qualifications. Luca's proudest achievement is the reputation of his small company, both in Italy and abroad.

As an Assistant Director, Dianne is responsible for the implementation of the agricultural Development Programme, which includes the preparation of Draft Estimates of Expenditure, Achievement Reports, Implementation Schedules, Briefs, Comments, Cabinet Notes and Requests for Funds. Dianne is the Ministry’s Technical Assistance and the Food and Agriculture Organisation’s Focal Point. Some of Dianne's previous portfolios included, Statistician I, Economist I, Tariff Analyst and Senior Planning Officer. Dianne served on the National Council for Sustainable Development, Project Advisory Committee for Multilateral Environmental Agreements and participated in a training programme in India: International Programme in Financing Inclusive Agriculture and Rural Development.

Dianne has gained many awards and scholarships, which are listed below: 

• An award from the Rotary Club in the Republic of Trinidad and Tobago, for the best Advanced Level examination results (Secondary level education)
• Dianne was awarded a Scholarship whilst studying for her Masters Degree in Economics, to conduct research in the field of Regulatory Economics, for her Thesis.
• Dianne was awarded a Scholarship by the Government of the Republic of India, to study for a PhD in Economics.
• Dianne was awarded Scholarship by the Government of the Republic of Chile, to participate in the Entrepreneurship and Social Innovation based on International Cooperation.
• Under the Singapore Cooperation Programme’s Training Award, Dianne participated in a training programme titled: Public Private Partnerships: Infrastructure Projects Development

Dianne's proudest achievement giver her passion sustainable rural development is preparing a Rural Electrification Policy and Project Proposal recommending the extension of the electricity Grid and the utilisation of Solar Powered Panels, to provide electrification, for rural communities. Further to this achievement, Dianne is proud to have language skills in Spanish, French and German.