The revision of ISO/IEC 20000-1 is currently on schedule to publish late October/early November.
ISO/IEC 20000-1 revision schedule
As the editor, we have now completed comment resolution of 220 comments on the Draft International Standard (DIS) and I am working my way through making agreed changes. I am also working closely with the ISO editors to ensure that we are meeting all of the ISO rules.
Due to some new rules on terms and on legal requirements, you will see some changes there.
The terms were originally all going to be in part 10 and not in part 1. Due to new rules, the terms will be in part 1 and part 10. The terms will be split into 3 sections:
- Terms common to management system standards (those we must use from Annex SL)
- Terms for service management used in part 1
- Terms for service management used in other parts but not part 1 (this section will not appear in part 1 but will appear with the other 2 sections in part 10).
All of these changes are being made into the Final DIS (FDIS) which will go to the ISO editor in mid- April. ISO will then go through a process of finalising the document and translating it which can take up to 12 weeks. The FDIS will therefore be released early July latest and go to national bodies for an 8-week ballot.
Once the FDIS is released, it will be available to purchase to get a view of the final revised standard. However, please be aware that the FDIS may change before publication of the revised standard although any changes at this stage should only be editorial.
After the ballot and assuming it will pass (the DIS ballot passed with 100% approval so no issues anticipated), then there will be a time period to deal with editorial comments and for ISO to finalise and translate the document which again can take up to 10 weeks from the end of FDIS ballot.
All of this adds up to a long time period but I hope this helps to explain what is happening and why it takes so long. The dates cannot be exact because ISO may work faster for some of the activities.
Further news
Part 10, Concepts and Vocabulary, is currently out for DIS ballot and is likely to move straight to publication with only very minor updates after DIS. The likely publication is September 2018. This means that users of 20000-1 can get an early view of the terms and definition changes in part 10 before the revised part 1 is published.
Part 2 and part 3 revisions continue with a plan to publish these shortly after part 1. Likely publication will be in 2019.
Part 4 – process reference model: It has been agreed that this will no longer be part of the 20000 series. The process reference model is currently used by a process assessment model called 15504-8. When these are updated for the revised 20000-1, they will be done within a different ISO committee that specialise in these models and will become part of the 33000 series. Expected publication is 2019.
ISO/IEC 90006 – mapping to ISO 9001:2008: This document will be withdrawn since it will apply to an out of date 9001 and an out of date 20000-1. Discussions are ongoing about the usage of this document and a possible change to make it into an ISO20000 part about integration between 20000-1 and 9001.
ISO/IEC 27013 – integration of ISO/IEC 27001 and ISO/IEC 20000-1: The ISO committee that owns the 27000 series (SC27) has agreed to put forward a resolution to start the update of this document in mid-2018 to align it with the revised ISO/IEC 20000-1.
Discussions are ongoing about producing white papers/ISO guides about the use of ISO/IEC 20000-1 with new technologies and methods e.g. SIAM, Devops, Cloud, Internet of Things.
Summary
If you are already certified or starting to implement ISO20000 part 1, do not worry, the new edition of part 1 is not due out until late 2018. It is likely that there will be a 2-year transition period following the revision of part 1. Nothing you are doing now for the current ISO/IEC 20000-1 will be wasted so keep going and then transition in a managed way.
