135. How to break into IT Service Management

Phoenix, United States

Educating and coaching leaders, professionals and teams are Mart’s passion and is what he has been doing for nearly three decades. Mart works for INTERPROM, a coaching, consulting, training and education firm. Examples of areas he has specialized in are business relationship management, service management, information security management, and project and change management. He is looking forward to sharing his experience with you and to answering your questions.

Mart's proudest achievement: An achievement I’m looking back it is organizing, along with 20 passionate volunteers, a decade long, the annual Arizona ITSM Summit. A one-day event visited by 250+ local ITSM enthusiasts. And sponsored, year-after-year, by 20+ loyal vendors, including Forrester Research and Gartner.

Germany and The Netherlands

on behalf of APMG Stephan is working with Channel Partners and Trainers in the education space. He achieved business growth in the region and has used many of his capabilities in the IT Service Management and Project Management environment to engage with the community and to improve the relationships with his customers. Prior to his career with APMG Stephan has been the Managing Director of a training and consulting company. From his studies in law and communication sciences he started his career with IBM and a Germany based systems integrator.

Stephan is a member of the BPUG and a board member of itSMF. His engagement in the community helps him to contribute to a variety of topics in the industry. He is certified in IT Service Management, Project Management and is a Business Relationship Management Professional.     

As an Enterprise Service Management Architect I help reduce complexity and achieve sustainable improvements with the USM Method: a unique proposition from a non-profit position. Service Management will never be the same again. 

I’ve produced more than 100 management books with thousands of authors and reviewers. In my latest book, “Unified Service Management, An Introduction to the USM Method”, I summarize the lessons learned from the past, into a single book on the topic of service management architecture and service management systems. In less than 200 pages, the book unlocks the future of Service Management. 

Jan's proudest achievement is setting up an international community of new thinkers in Service Management who can revolutionize the future of economic sectors like government, health care, education and industry with the help of the USM Method. 

Karen is Chair of itSMF UK and an established Service Management specialist, author & contributor for service management communities on ITIL, Agile, DevOps & Cloud. She has worked for outsourcing providers and client organisations, and has expertise in service management disciplines, bid management, client engagement, design & development of target operating models and transformation strategy. Karen is a trusted author and presenter of Service Design & Transition issues and speaks regularly at webinars and conferences on a wide range of topics. In her day job, Karen is a Service Design & Process Consultant at Nationwide Building Society.

• Ashley Hannah Contributor of the Year Award 2014 (Professional Service Management Awards)
• Lead author Service Level Management – A Practitioner’s Guide
• Author ITIL4 Service Design
• Contributing Author – SIAM Professional Body of Knowledge

Karen's proudest achievement was bringing together subject matter experts on Service Level Management in the itSMF UK community to author “Service Level Management – A Practitioner’s Guide”, which was the 2nd best-selling book from itSMF UK bookshop.

Josyph is a portfolio, programme and project management professional with 20 years ICT experience across the public and private sector, working with Australian federal government agencies and leading global organisations. As a programme and PMO manager he has delivered transition and transformation projects and programmes, set up P3O offices (Project, Program and Portfolio Offices), developed business cases, implemented best practice frameworks for ICT investment, managed high performing contractor teams, outlined strategy and governance arrangements. He brings a balanced approach to project management using logical and pragmatic approaches to engage people and deliver business outcomes for clients.