Driving Business Excellence: A Case Study on American Express GBT
Certification: Praxis Framework™ - Project and Programme Management Certifications
Accredited Training Organisation: Training Bytesize
The Challenge
Before the Praxis Framework's introduction, project and program management lacked a unified, standardised approach, leading to inconsistent outcomes. While project managers followed basic guidelines, teams often selected frameworks or methodologies based on individual preferences, resulting in varied documentation quality, unclear expectations, and uneven project success.
Challenges in Pre-Praxis Projects:
- Insufficient Planning: Planning processes often overlooked resource forecasting and stakeholder engagement, creating future bottlenecks.
- Sponsor Accountability: Project sponsors frequently lacked clarity about their roles, leading to misaligned priorities.
- Stakeholder Engagement: Late or ineffective stakeholder involvement hindered project alignment and decision-making.
- Requirements Definition: Poorly documented requirements caused stakeholder misalignment and project scope creep.
- Benefits Management: A lack of rigorous processes undermined the realisation of intended project benefits.
- Change Management: Underestimated change requirements led to stakeholder resistance and implementation challenges.
The Solution
The transformation team faced ongoing project management challenges and decided to implement a formal, standardised approach. After evaluating several options, they chose the Praxis Framework as the optimal solution. Four key features distinguished Praxis:
- Simplicity and Flexibility: The Praxis Framework is known for its clear, adaptable methodology. Its comprehensive knowledge base is both easy to understand and apply. Unlike rigid alternatives, Praxis allows organisations to tailor processes to their specific needs while maintaining consistency.
- Cost-Effectiveness: Praxis offers an economical project management solution. With free access to extensive resources and guidance, organisations can adopt the framework without significant costs.
- Accessible Online Support: The Praxis website functions as a 24/7 resource hub, providing valuable tools, templates, and guidance to support project and program management at all times.
- Praxis Local: Praxis Local is a downloadable, customisable PDF summarising key project management processes, complete with links to the Praxis website for further resources like competencies, checklists, and advanced techniques.
By offering simplicity, affordability, and strong online support, the Praxis Framework delivers a flexible, cost-efficient solution for modern project management. Organisations adopting Praxis can expect enhanced efficiency, alignment, and consistently successful project outcomes, empowering teams to tackle challenges and deliver measurable business value.
The Impact
In 2020, American Express Global Business Travel (GBT) adopted the Praxis Framework, resulting in significant improvements in project and program management. This adoption provided three major benefits:
- Clear, User-Friendly Guidance: The straightforward, high-quality guidance in the Praxis Framework enabled teams at American Express GBT to easily understand and apply the methodology. This clarity improved productivity, reduced errors, and helped teams manage complex tasks with confidence.
- Convenient Online Accessibility: The 24/7 accessibility ensured that project managers had instant access to critical information, templates, and techniques, allowing for seamless customisation to fit specific project needs.
- Unified Language and Consistent Methodology: The implementation of the Praxis Framework eliminated confusion caused by using multiple frameworks. Praxis introduced a standardised language and approach to project and program management, fostering collaboration across departments and enhancing communication. This consistency ensured that teams worked toward shared goals with a clear understanding of processes and expectations.
Transformative Results
American Express GBT's adoption of the Praxis Framework highlights its ability to drive meaningful change. By streamlining processes, improving resource accessibility, and promoting a cohesive management approach, Praxis empowered the team to execute projects more efficiently and confidently. Its cost-effective, scalable design makes it an ideal tool for organisations aiming to enhance their project management capabilities and achieve long-term success.
For businesses looking to improve project outcomes, the Praxis Framework offers a proven, practical solution to meet the challenges of today's complex environment.
The Praxis Framework revolutionised project and program management by bridging gaps. Its comprehensive, integrated approach enhances consistency, improves stakeholder alignment, and ensures rigorous planning and execution. By standardising key practices, the Praxis Framework empowers organisations to deliver predictable, high-quality project outcomes, driving better value and long-term success.
Recommendation
Brijender Singh Rathore, Director of Transformation at American Express Global Business Travel (GBT), highly recommends the Praxis Framework to project and program management professionals and organisations seeking to optimise their processes.
"I would have no hesitation in recommending the Praxis Framework to other PPM Professionals and Organisations." - Brijender Singh Rathore, Director Transformation, American Express Global Business Travel
In a recent webinar, Rathore shared valuable insights into American Express GBT’s journey of adopting the Praxis Framework, supported by the expertise of Training Bytesize. He detailed how the framework streamlined project management practices, fostered consistency, and delivered measurable improvements across the organisation.
Rathore emphasised the versatility and effectiveness of the Praxis Framework, highlighting its ability to adapt to diverse project requirements while maintaining a clear and structured approach. He also reflected on key lessons learned during the implementation process, offering practical advice to other professionals considering Praxis for their organisations.
This webinar serves as a testament to the transformational impact of Praxis, backed by the practical experience of a global organisation. Rathore’s endorsement reinforces the framework’s value in enhancing collaboration, improving outcomes, and driving long-term success in project and program management.
For professionals aiming to elevate their project management capabilities, the Praxis Framework stands out as a reliable, adaptable, and cost-effective solution, proven by its success at American Express GBT. Explore the benefits of Praxis and learn from Rathore’s experience to unlock your organisation’s full potential.
The complete guidance is available for free on the Praxis Framework website. Additionally, information on Praxis training courses and certification can be found here, offering professionals an opportunity to deepen their expertise in this adaptable and effective project management methodology.
