How to Operationalize Digital Trust?

Rhode Island, United States

Rick Lemieux is a Founding Member and Chief Product Officer (CPO) and is responsible for his company’s NIST Cybersecurity Professional (NCSP®) accredited and award-winning certification training program.

As CPO, Lemieux is responsible for the strategic product direction which includes product vision, product innovation, product design, product development, project management, product marketing and strategic partnerships.

Rick is a certified IT professional and was recently identified as one of the top 5 entrepreneurs in the State of Rhode Island by the TECH 10 awards for his work in developing innovative workforce development solutions for Enterprises and Cybersecurity Risk Management Professionals.

Rick’s proudest achievement: Besides raising my 12 Children, my proudest achievement was the co-creation of itSM’s NIST Cybersecurity Professional (NCSP®) certification training program as it teaches organizations and governments how to Create, Protect and Deliver digital business value which in turn will enable them to survive and thrive in the digital business world.

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Patrick is a consultant and educator with more than 30 years of experience helping organizations adopt and adapt best practice frameworks.

His areas of expertise include IT service management, governance, information security, project management and Agile practices, and organizational change management.

Patrick holds certifications as many disciplines including ITSM, governance, project management, Agile, etc.  He is an expert speaker at many national and global industry events, and has authored a wide variety of published articles, including being host of the Making IT Work vlog on YouTube.

Patrick lists his proudest achievement as having had the privilege of working with more than 400 organizations to help them get better results using best practice framework...and having the bruises to prove it!

Karen is the Vice President of Content Development at ISACA. Karen and her team provide thought leadership, including publications, the ISACA Journal, new frameworks, white papers and audit programs for all domains ISACA serves--IT audit, information security, IT risk, IT governance, privacy, information technology and emerging technologies. Karen has 25+ years in publishing and new product development for the professional market. She also has a J.D. and holds an active CDPSE certification

Jon is director of professional practices and innovation in ISACA’s Content Development and Services department. In this role, he leads audit, emerging technology, information technology, information security, privacy, and risk thought leadership initiatives relevant to ISACA’s constituents.

He serves ISACA® departments as a subject matter expert on information security, spearheads innovative workforce readiness solutions and related performance assessments. Brandt is a highly accomplished US Navy veteran with nearly 30 years of experience spanning multidisciplinary security, cyberoperations and technical workforce development. Formal education includes an MSED in Workforce Education and Development from Southern Illinois University and BS in Cybersecurity from Champlain College.

As an author and consultant, David helps people, teams, and organizations get further and faster in achieving the outcomes they seek by developing and demonstrating the critical capabilities required by digital enterprises. He is the founder and chief executive of Pultorak & Associates, which provides consulting, training, and content services in service management, and of Acceleres Corporation, which develops content and provides coaching to individuals and organizations to help them develop and demonstrate the critical capabilities required by digital enterprises. David's passion is making the ‘big picture’ or ‘why’ and the practical/tactical ‘how’ easily understandable, doable, and matched to today’s digital enterprises. David loves helping people balance visualizing and managing their stakeholders' experiences, increasing organizational speed and agility, reaching operational excellence goals, and getting past intellectual acceptance to true capability in 'muscle memory'. He has also contributed to the development of ITIL®, COBIT, and MOF frameworks and authored or co-authored multiple books, articles, and speeches on these topics. David's latest book covers the Critical Communication (CCC®) framework, which helps organizations orchestrate the preparation, response, and follow-up on critical situations like cyberattacks, supply chain issues, and PR nightmares.

Neil Keating has been at the forefront of experience management for over five years, and he has helped many organisations improve their business operations through implementing experience measures and xlas.

Neil is a leader in revolutionising the way companies deliver, improve and report their IT Services - based on employee or customer experience. He supports customers by measuring, managing and improving employee and customer experience of IT Services through the implementation of new measures, new thinking and new technologies.