About XLA® Certification
Overview
XLA Institute Training and Certification
XM and XLA® training and certification offers a framework for organizations to boost productivity, and contentment, to cultivate a more positive business environment.
Benefits of XLA® Certification
For Individuals
- Strengthen communication and collaboration by learning how to translate experience data into business value.
- Improve customer and employee experiences by reinforcing SLA with XLA®.
- Drive meaningful change by transforming culture to better align with the needs and expectations of stakeholders.
- Identify ways to close the gap between assumed experience and actual experience
- Apply experience frameworks to real-world scenarios and deepen your understanding of what experience management is.
For Organizations
- Provides organizations with the mechanisms to establish an experience culture and improve overall employee contentment.
- Helps organizations improve productivity by recognizing current and future needs and expectations of stakeholders.
- Increases customer loyalty and employee retention by building rapport and maintaining positive relationships.
- Defines a new value metric that not only improves business outcomes but also sets your brand apart from others.
Study materials
Study materials
Useful links
Useful links
-
XLA Institute website (Formerly Experience Collab)
Success in 1 2 3
Over 2.6 million people in 192 countries have an APMG certification. Our certifications are used by 80% of the FTSE 100 and a third of the Fortune 500 and S&P 500, and are proven to deliver better outcomes.
Select your certification
APMG certifications can advance your career, build your confidence and help you transition into a new field. Browse our careers section for inspiration or visit our certification pages for details of what you’ll learn and how you will benefit from certification.
Choose your learning style
APMG is not a training provider. Please contact accredited training organizations listed on our website for prices, languages and dates. Alternatively, you can self-study for an exam directly through APMG.
Pass the exam & receive a certificate
When you are ready to take your exam, book an online timeslot yourself with APMG, or your training organization may organize this for you. If you pass your exam APMG will issue you with a digital badge for you to share!
XLA® Certification levels
Ready to start your learning journey?
Choose a Training Organization
APMG accredits Training Organizations (ATOs) to make sure they are delivering our products and certifications to high standards.
Buy a training course and exam through one of our Training Organizations below.
Self-study
Buy your book and exam from APMG
Training organizations for XLA® Certification
Important information about language
The training services listed on this website have undergone a quality assurance process to ensure they meet high standards. However, please note that while the quality of the training content has been assessed, the language capabilities in which these services are delivered have not been specifically evaluated. We recommend that users verify the language proficiency and suitability of the service for their needs directly with the Training Organisation prior to enrollment or participation.
Testimonials
Opened new ways of approaching the topic of Experience Management.
Very informative learning with great course content and lots of collaborative discussions.
Easy, flawless and thorough experience.
Videos
Videos
Create memorable experiences with the XLACollab Experience Framework
How to measure experience with Neil Keating
APMG Connect - Why is Experience Level Management so important?
Related products
FAQs
Yes, you can find a list of Accredited Training Organisation's (ATOs) on the XLA Institute page, by selecting 'Find a Training Provider'.
The XLA Institute Foundation exam is currently available in English, Brazilian Portuguese and Spanish.
The XLA Institute Practitioner exam is currently available in English.
For individuals studying with an accredited training organization, Foundation style courses are generally delivered over 3 days and Practitioner over 2 days. It is well worth investigating with individual providers, as some will offer tailored, online, or blended learning solutions.
The XLA Institute certificates do not expire.
XLA Institute (Formerly Experience Collab, incorporating XLACollab) are a best practices organisation for the discipline of employee experience and experience management. You can find more information on the XLA Institute Website.
When you pass an exam – you will instantly have the option to claim a digital badge as representation of your new certificate. Your badge can be embedded on an email signature, website, digital CV, or shared via LinkedIn.
Access the downloadable guide for more information on how to claim your digital badge.
Using a company device in which you do not have administrative rights and access to download additional software tends to cause issues when sitting your exam via ProctorU, as outlined in the Candidate Guidance Agreement.
If you wish to sit your exam via ProctorU again, you will need to pay a reschedule fee of £32 (which you can do in the Candidate Portal) before you can select a new date and time.
Alternatively, you can reschedule your exam via our AIPP service, where you can take your exam over Zoom without downloading any additional software. Please note there are fewer exam slots available through AIPP.
Full details of our Proctoring options can be found on our Proctoring Page.
Since 2018, we are no longer registered for AXELOS qualifications and are unable to provide the certificates.
If you received your AXELOS qualification before this time, you can contact customer service and upon providing your candidate number, ask if a copy of your certificate still exists in our system.
Alternatively, you can reach out to IT PeopleCert directly with this request quoting your candidate number.
If you do not have your candidate number, we can provide it to you. Additionally, we are happy to provide a letter of verification for any exams sat with us.
Your training organization specified that they wish to view candidate results before releasing. If you would like your results sooner, you may contact your ATO directly and request your results that way. After they have released them, you will be able to create/view your Digital Badge and download your Digital Certificate in your Credly account in the Certificates section of your portal.
If you feel you had issues during your exam, you may submit an appeal to customerservice@apmgroup.co.uk. We will review your appeal and respond. See APMG’s policies for details on the full appeals process.