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About PuMP® Certification

PuMP® Certification Overview

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Two co-workers reviewing printed documents together at a computer

Benefits of PuMP® Certification

For Individuals

  • Learn a proven, practical methodology for measuring performance meaningfully.
  • Overcome common struggles with KPIs, including vague goals, lack of alignment, and poor engagement.
  • Acquire practical tools to translate goals into evidence-based performance measures.
  • Gain skills to design, implement, and interpret KPIs to drive genuine performance improvement.

For Organizations

  • Develop a consistent performance measurement approach across teams and departments.
  • Align organizational strategy with meaningful measures that drive results.
  • Build a culture of performance where staff are engaged in meaningful measurement.
  • Adopt a globally recognized methodology created by Stacey Barr, an expert in performance measurement since 1993.

    Documentation

    Document thumbnail
    pdf - 1.79 MB - 17 June 2025
    Document thumbnail
    pdf - 84.46 KB - 17 June 2025
    Document thumbnail
    pdf - 2.48 MB - 17 June 2025

    PuMP® Certification levels

    PuMP Certified Digital Badge

    PuMP® Certification

    Certify your ability to measure organizational performance meaningfully

    Videos

    Videos

    Measuring organisational performance during a pandemic with PuMP

    | 30 minutes 5 seconds

    SFIA

    The SFIA Framework is the global common reference for skills and competency for the digital world.

    This APMG certification has been informally mapped against the SFIA Framework to indicate the skills that are addressed and referenced by the certification. Although it is not yet possible to claim this digital badge, the indicative skills can be used to plan your professional development through assessing the skills you have and the skills you need for the role you want.

    SFIA badge knowledge
    PuMP® Certification

    PuMP® Certification

    SFIA elements this certification confirms (endorsement)

    Generic attribute Knowledge up to level 3

    SFIA elements this would be useful for (development)

    Same as above plus Measurement up to level 5

    FAQs

    Since 2018, we are no longer registered for AXELOS qualifications and are unable to provide the certificates.  

    If you received your AXELOS qualification before this time, you can contact customer service and upon providing your candidate number, ask if a copy of your certificate still exists in our system. 

    Alternatively, you can reach out to IT PeopleCert directly with this request quoting your candidate number.  

    If you do not have your candidate number, we can provide it to you. Additionally, we are happy to provide a letter of verification for any exams sat with us.

    When you pass an exam – you will instantly have the option to claim a digital badge as representation of your new certificate. Your badge can be embedded on an email signature, website, digital CV, or shared via LinkedIn.  

    Access the downloadable guide for more information on how to claim your digital badge.

    You can always access all your records, electronic certificates and badges via the APMG Candidate Portal.  

    Once you have logged on to the Candidate Portal, click on the ‘Badges and Certificates’ option from the menu bar at the top of screen. From here you should click on the ‘Create Badge/Certificate’ button. This will take you to the Credly platform to create an account and download your badge and certificate. 

    Step-by-step guidance is available to download from the ‘Badges and Certificates’ area in your Candidate Portal. 

    Electronic certificates are environmentally friendly, but you can print the certificate yourself at home or work, if required. 

    If you have any problems you are welcome to contact our customer service team.  

    If you previously sat an exam with us and were issued a paper certificate but would like to upgrade to a digital badge and e-certificate, please contact us. There is a £25 administration fee for providing a digital badge and a form for which you will need to complete to consent to your personal information being used in order to manually create the badge in Credly.com.

    If your exam is booked through a Training Organization, and they are proctoring your exam over a platform of their choosing, you will need reach out to them directly to discuss options to reschedule.  

    If your exam is with ProctorU, you can reschedule without additional charges as many times as you wish up to 24 hours prior to your booked slot. If you reschedule within this 24-hour period, you will need to pay the £38 reschedule fee, as we will still be charged by ProctorU for your slot.

    You can merge your account by logging into your candidate portal with your initial email address and click on your name at the top. Then click merge and send a merge request to your secondary email address. Once you have agreed to the email request, everything will appear in one account. Please contact us if you have any problems with this process and we will be happy to help.

    You may contact our Accreditation Team directly, and they will be happy to answer your questions regarding the Accreditation process.

    To become an Accredited Training Organization (ATO), apply for accreditation or contact your local APMG office. If suitable, you'll receive an invoice and undergo APMG International's ATO assessment.

    Trainers must be sponsored by an Accredited Training Organization (ATO), which can be found using the APMG International search tool. The sponsoring ATO must submit a trainer application to APMG. 

    The requirements, including pass marks of the exams, will vary depending on the certification, please get in touch for more information.

    You can either contact your Training Organization to purchase a new exam, or you can purchase a new exam directly from our public exams website. For more information, see our more detailed article on resitting an exam.

    Get in touch

    If you have a query about this certification or want to know more about training send us a message via this contact form. We would love to hear from you!

    Get in touch

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