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About CLCA Training and Certification

Overview

CLCA Training and Certification

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Two businesswomen standing together and smiling while looking at a tablet, with colleagues working in the background.

Benefits of CLCA Training and Certification

For Individuals

  • Effectively provide personal support for colleagues going through organizational change.
  • Support idea-generating activities such as the use of simple process-mapping techniques.
  • Help develop local change plans which identify what will specifically change in their work area and how best to introduce those changes.
  • Mitigate resistance to organizational change.
  • Engage colleagues using simple facilitated sessions to promote effective change implementation in the given work area.
  • Develop personal and interpersonal skills to support role as a local change agent.

For Organizations

  • Strengthens change leadership across the organization by equipping professionals with the right tools and frameworks to guide smooth organizational transitions.
  • Helps organizations establish a collaborative culture by providing methods for giving and receiving constructive feedback.
  • Enhances facilitation skills with preparation training that ensures meetings are well-structured, risk-aware, and productive—which saves time and improves outcomes.
  • Helps leaders assess and address change-readiness gaps to ensure initiatives are launched when teams are best-equipped to succeed.

    Study materials

    Certified Local Change Agent (CLCA)  study material cover
    The Effective Change Manager's Handbook
    Book (English)
    By
    Richard Smith, David King, Ranjit Sidhu and Dan Skelsey
    Certified Local Change Agent (CLCA)  study material cover
    The Effective Change Manager's Handbook - eBook
    eBook (English)
    By
    Richard Smith, David King, Ranjit Sidhu and Dan Skelsey

    Documentation

    Document thumbnail
    pdf - 620.71 KB - 17 June 2025
    Document thumbnail
    pdf - 557.71 KB - 17 June 2025
    Document thumbnail
    pdf - 1.48 MB - 17 June 2025
    Document thumbnail
    pdf - 1.61 MB - 17 June 2025

    CLCA Training and Certification levels

    Local Change Agent Certification  badge

    Local Change Agent Certification

    Be recognized as an invaluable source of support during organizational change or transformation.

    Ready to start your learning journey?

    Choose a Training Organization

    APMG accredits Training Organizations (ATOs) to make sure they are delivering our products and certifications to high standards.

    Buy a training course and exam through one of our Training Organizations below.

    Self-study

    Buy your book and exam from APMG

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    Important information about language

    The training services listed on this website have undergone a quality assurance process to ensure they meet high standards. However, please note that while the quality of the training content has been assessed, the language capabilities in which these services are delivered have not been specifically evaluated. We recommend that users verify the language proficiency and suitability of the service for their needs directly with the Training Organisation prior to enrollment or participation.

    Chatham-Kent Health Alliance

    • Based in Canada
    • Provides training for Individuals, Teams, Organizations
    • Current Training options
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    for Certified Local Change Agent (CLCA) Training and Certification

    Training options

    FAQs

    Your training organization specified that they wish to view candidate results before releasing. If you would like your results sooner, you may contact your ATO directly and request your results that way. After they have released them, you will be able to create/view your Digital Badge and download your Digital Certificate in your Credly account in the Certificates section of your portal.

    Since 2018, we are no longer registered for AXELOS qualifications and are unable to provide the certificates.  

    If you received your AXELOS qualification before this time, you can contact customer service and upon providing your candidate number, ask if a copy of your certificate still exists in our system. 

    Alternatively, you can reach out to IT PeopleCert directly with this request quoting your candidate number.  

    If you do not have your candidate number, we can provide it to you. Additionally, we are happy to provide a letter of verification for any exams sat with us.

    When you pass an exam – you will instantly have the option to claim a digital badge as representation of your new certificate. Your badge can be embedded on an email signature, website, digital CV, or shared via LinkedIn.  

    Access the downloadable guide for more information on how to claim your digital badge.

    You can always access all your records, electronic certificates and badges via the APMG Candidate Portal.  

    Once you have logged on to the Candidate Portal, click on the ‘Badges and Certificates’ option from the menu bar at the top of screen. From here you should click on the ‘Create Badge/Certificate’ button. This will take you to the Credly platform to create an account and download your badge and certificate. 

    Step-by-step guidance is available to download from the ‘Badges and Certificates’ area in your Candidate Portal. 

    Electronic certificates are environmentally friendly, but you can print the certificate yourself at home or work, if required. 

    If you have any problems you are welcome to contact our customer service team.  

    If you previously sat an exam with us and were issued a paper certificate but would like to upgrade to a digital badge and e-certificate, please contact us. There is a £25 administration fee for providing a digital badge and a form for which you will need to complete to consent to your personal information being used in order to manually create the badge in Credly.com.

    If your exam is booked through a Training Organization, and they are proctoring your exam over a platform of their choosing, you will need reach out to them directly to discuss options to reschedule.  

    If your exam is with ProctorU, you can reschedule without additional charges as many times as you wish up to 24 hours prior to your booked slot. If you reschedule within this 24-hour period, you will need to pay the £38 reschedule fee, as we will still be charged by ProctorU for your slot.

    You can merge your account by logging into your candidate portal with your initial email address and click on your name at the top. Then click merge and send a merge request to your secondary email address. Once you have agreed to the email request, everything will appear in one account. Please contact us if you have any problems with this process and we will be happy to help.

    You may contact our Accreditation Team directly, and they will be happy to answer your questions regarding the Accreditation process.

    To become an Accredited Training Organization (ATO), apply for accreditation or contact your local APMG office. If suitable, you'll receive an invoice and undergo APMG International's ATO assessment.

    Trainers must be sponsored by an Accredited Training Organization (ATO), which can be found using the APMG International search tool. The sponsoring ATO must submit a trainer application to APMG. 

    The requirements, including pass marks of the exams, will vary depending on the certification, please get in touch for more information.

    Get in touch

    If you have a query about this certification or want to know more about training send us a message via this contact form. We would love to hear from you!

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