The Service Management System that supports the provision of managed ICT Services consisting of: • Information Systems services (Service Desk, System Administration, User Support services) • Implementation, Support and Maintenance services for distributed client-server or Web-Based Bespoke or Packaged Applications (ERP) systems, Document Management systems, Business Intelligence systems, and Infrastructure-Related systems • Hosting service for Information Systems • ICT maintenance services • Outsourcing Services (consisting of IT Support and Network support services) • Website Support and Maintenance Services (consisting of editorial, translations, communication services and web design services)