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How to train everyone in Service Management (for less than you think)

Join our panelists for 60 minutes of lively conversation on professional careers and how to train everyone in Service Management.

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Join us on this show and ask all the questions you have relating to delivering training in Service Management.

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A Safe Space

Level Up is perfect for you to ask the real questions you have in a safe, supportive and professional environment. Whether you are looking for career advice, or some top tips on how to approach a tricky situation, we are here to help.

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We look forward to welcoming you to this episode.

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Episode 74 – Level up your Career – How to train everyone in Service Management

Panelists

Mart Rovers

Leadership, Coach, Consultant, Trainer and President at INTERPROM

Phoenix, United States

Educating and coaching leaders, professionals and teams are Mart’s passion and is what he has been doing for nearly three decades. Mart works for INTERPROM, a coaching, consulting, training and education firm. Examples of areas he has specialized in are business relationship management, service management, information security management, and project and change management. He is looking forward to sharing his experience with you and to answering your questions.

Mart's proudest achievement: An achievement I’m looking back it is organizing, along with 20 passionate volunteers, a decade long, the annual Arizona ITSM Summit. A one-day event visited by 250+ local ITSM enthusiasts. And sponsored, year-after-year, by 20+ loyal vendors, including Forrester Research and Gartner.

Etienne Shardlow

CEO, Lead trainer & consultant at Symphonise Consulting

Etienne is currently the CEO of Symphonise Consulting where he focuses on making a positive impact through the company’s portfolio of training and consulting services. Etienne has nearly 30 years of experience in IT Service Management, and for the last decade has focused on strategic alignment between business and IT through Digital Transformation and Governance implementation projects. 

Etienne's proudest achievement is pivoting Symphonise Consulting to become an ATO, in the turbulence of 2020, after providing training and consulting services to partner ATOs for many years.

Paul Wigzel

Head of Learning, QA Ltd

Bath, UK

Paul is an SME in QA for Service Management, Business relationship management and soft skills.

He has been around the industry for many years and Axelos recently described him as a veteran of the industry. He has been involved in the production of materials/examinations and course delivery for more than twenty years having come to SM consultancy from the UK Police service.

Paul’s proudest achievements: Travelling the world delivering BRM training to many stakeholders, starting what is now known as the National Police ITIL forum in the UK, and being the ‘public sector’ representative at the conception of ITIL v3.

LinkedIn

Jan van Bon

Chair and lead architect, SURVUZ Foundation

As an Enterprise Service Management Architect I help reduce complexity and achieve sustainable improvements with the USM Method: a unique proposition from a non-profit position. Service Management will never be the same again. 

I’ve produced more than 100 management books with thousands of authors and reviewers. In my latest book, “Unified Service Management, An Introduction to the USM Method”, I summarize the lessons learned from the past, into a single book on the topic of service management architecture and service management systems. In less than 200 pages, the book unlocks the future of Service Management. 

Jan's proudest achievement is setting up an international community of new thinkers in Service Management who can revolutionize the future of economic sectors like government, health care, education and industry with the help of the USM Method. 

Barry Corless

Director Consulting Expert, CGI

Barry is a vastly experienced service management and best practices consultant. Currently working within CGI UKs rapidly growing consultancy competency. Formerly, ITIL chief examiner for APMG and Chair of itSMF UK.

  • Paul Rappaport Award for Lifetime Contribution to Service Management awarded by itSMF UK
  • ITIL 4 Lead Author for Incident and Problem Management practices

Barry's proudest achievement is the service management team that they built at Remarc between 2005-2010. The members of that team have gone on to scale real heights in the industry.

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