101. How to become a Business Relationship Specialist

Phoenix, United States

Educating and coaching leaders, professionals and teams are Mart’s passion and is what he has been doing for nearly three decades. Mart works for INTERPROM, a coaching, consulting, training and education firm. Examples of areas he has specialized in are business relationship management, service management, information security management, and project and change management. He is looking forward to sharing his experience with you and to answering your questions.

Mart's proudest achievement: An achievement I’m looking back it is organizing, along with 20 passionate volunteers, a decade long, the annual Arizona ITSM Summit. A one-day event visited by 250+ local ITSM enthusiasts. And sponsored, year-after-year, by 20+ loyal vendors, including Forrester Research and Gartner.

Etienne is currently the CEO of Symphonise Consulting where he focuses on making a positive impact through the company’s portfolio of training and consulting services. Etienne has nearly 30 years of experience in IT Service Management, and for the last decade has focused on strategic alignment between business and IT through Digital Transformation and Governance implementation projects. 

Etienne's proudest achievement is pivoting Symphonise Consulting to become an ATO, in the turbulence of 2020, after providing training and consulting services to partner ATOs for many years.

After 20+ spent in many roles in the Information Technology industry Luca decided to start his own company, named E-quality Italia, whose purpose is to have a positive impact on Italian organisations by training and coaching their leaders. Luca works as a trainer and coach himself; he is the only Italian coach for the Getting Things Done® methodology, and is one of the few accredited trainers in Italy for BRMP® and CBRM® qualifications. Luca's proudest achievement is the reputation of his small company, both in Italy and abroad.

As an Assistant Director, Dianne is responsible for the implementation of the agricultural Development Programme, which includes the preparation of Draft Estimates of Expenditure, Achievement Reports, Implementation Schedules, Briefs, Comments, Cabinet Notes and Requests for Funds. Dianne is the Ministry’s Technical Assistance and the Food and Agriculture Organisation’s Focal Point. Some of Dianne's previous portfolios included, Statistician I, Economist I, Tariff Analyst and Senior Planning Officer. Dianne served on the National Council for Sustainable Development, Project Advisory Committee for Multilateral Environmental Agreements and participated in a training programme in India: International Programme in Financing Inclusive Agriculture and Rural Development.

Dianne has gained many awards and scholarships, which are listed below: 

• An award from the Rotary Club in the Republic of Trinidad and Tobago, for the best Advanced Level examination results (Secondary level education)
• Dianne was awarded a Scholarship whilst studying for her Masters Degree in Economics, to conduct research in the field of Regulatory Economics, for her Thesis.
• Dianne was awarded a Scholarship by the Government of the Republic of India, to study for a PhD in Economics.
• Dianne was awarded Scholarship by the Government of the Republic of Chile, to participate in the Entrepreneurship and Social Innovation based on International Cooperation.
• Under the Singapore Cooperation Programme’s Training Award, Dianne participated in a training programme titled: Public Private Partnerships: Infrastructure Projects Development

Dianne's proudest achievement giver her passion sustainable rural development is preparing a Rural Electrification Policy and Project Proposal recommending the extension of the electricity Grid and the utilisation of Solar Powered Panels, to provide electrification, for rural communities. Further to this achievement, Dianne is proud to have language skills in Spanish, French and German.

Louis currently works as an independent change consultant within law enforcement. Earlier this year he founded Granger – a career development service for those who work in organisational change and those who want to.

Prior to that Louis worked for Ignite Consulting as a change specialist and trainer and has also worked extensively in Parliament and the University sector.

Louis' proudest achievement has been helping police in England and Wales design and stand up entirely new teams focused on the volume management of potentially dangerous and vulnerable individuals.