About XLA® Certification
Overview
XLA Institute Training and Certification
XM and XLA® training and certification offers a framework for organizations to boost productivity, and contentment, to cultivate a more positive business environment.
Benefits of XLA® Certification
For Individuals
- Strengthen communication and collaboration by learning how to translate experience data into business value.
- Improve customer and employee experiences by reinforcing SLA with XLA®.
- Drive meaningful change by transforming culture to better align with the needs and expectations of stakeholders.
- Identify ways to close the gap between assumed experience and actual experience
- Apply experience frameworks to real-world scenarios and deepen your understanding of what experience management is.
For Organizations
- Provides organizations with the mechanisms to establish an experience culture and improve overall employee contentment.
- Helps organizations improve productivity by recognizing current and future needs and expectations of stakeholders.
- Increases customer loyalty and employee retention by building rapport and maintaining positive relationships.
- Defines a new value metric that not only improves business outcomes but also sets your brand apart from others.
Study materials
Study materials
Useful links
Useful links
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XLA Institute website (Formerly Experience Collab)
Success in 1 2 3
Over 2.6 million people in 192 countries have an APMG certification. Our certifications are used by 80% of the FTSE 100 and a third of the Fortune 500 and S&P 500, and are proven to deliver better outcomes.
Select your certification
APMG certifications can advance your career, build your confidence and help you transition into a new field. Browse our careers section for inspiration or visit our certification pages for details of what you’ll learn and how you will benefit from certification.
Choose your learning style
APMG is not a training provider. Please contact accredited training organizations listed on our website for prices, languages and dates. Alternatively, you can self-study for an exam directly through APMG.
Pass the exam & receive a certificate
When you are ready to take your exam, book an online timeslot yourself with APMG, or your training organization may organize this for you. If you pass your exam APMG will issue you with a digital badge for you to share!
XLA® Certification levels
Ready to start your learning journey?
Choose a Training Organization
APMG accredits Training Organizations (ATOs) to make sure they are delivering our products and certifications to high standards.
Buy a training course and exam through one of our Training Organizations below.
Self-study
Buy your book and exam from APMG
Training organizations for XLA® Certification
Important information about language
The training services listed on this website have undergone a quality assurance process to ensure they meet high standards. However, please note that while the quality of the training content has been assessed, the language capabilities in which these services are delivered have not been specifically evaluated. We recommend that users verify the language proficiency and suitability of the service for their needs directly with the Training Organisation prior to enrollment or participation.
Testimonials
Opened new ways of approaching the topic of Experience Management.
Very informative learning with great course content and lots of collaborative discussions.
Easy, flawless and thorough experience.
Videos
Videos
Create memorable experiences with the XLACollab Experience Framework
How to measure experience with Neil Keating
APMG Connect - Why is Experience Level Management so important?
Related products
FAQs
Some certifications do not require training in order to take the exam however, for most certifications, training is advised.
For some certifications individuals also have the option to self-study in preparation for the exam and, when they are ready, can even take the exam from the comfort of their home or office.
You can find details of our self-study exams, available to purchase, via our public exams portal.
Most, if not all, of our certifications come with at least one Sample Exam to help participants prepare for their exam. Access to the Sample Exams can be located on our website.
If you are sitting the examination through an Accredited Training Organization, the cost of the exam is generally included in the course fee. Please ensure you confirm with your training provider that the exam is included in these costs.
If you have selected a self-study option, please note that APMG-International uses a global pricing model for all exams. The examination fees for candidates attending a public exam centre are determined by the location where the exams are administered.
To find out the costs in your region, please refer to our examination portal or contact the APMG-International Service Desk (servicedesk@apmg-international.com).
Candidates will be able to claim their digital badge and electronic certificate from the APMG Candidate Portal within two business days of their exam result being issued.
Once you’ve been notified that you’ve passed your exam, you will have the option to create a digital badge in APMG's Candidate Portal.
Visit APMG's Candidate Portal, view your exam results and select 'Create Badge'.
This takes you to the Credly website where the digital badges are hosted. You will be guided through the Credly account creation process.
Once you have created an account with Credly, log into the account and accept your pending badge.
- Provisional results: After completing the Foundation examination, candidates may receive provisional results either orally from the invigilator or on-screen at the end of an online exam.
- Official results: Once processed, official results, including a PDF breakdown of marks by syllabus area, are available in the APMG Candidate Portal. Results are issued as the total number of marks achieved.
- Processing time: Exam papers are usually marked immediately after the exam. APMG formally processes and confirms results via the Candidate Portal within 2 working days of receiving completed papers.
- Outstanding payments: In exceptional cases, results may be withheld until full payment has been received.