About FitSM® Certification
FitSM® Training and Certifications
Benefits of FitSM® Certification
For Individuals
- Accessible entry point, FitSM is designed to be lightweight and versitile, with multiple levels to cater for your career progression
- Learn practical skills such as how to apply a clear, pragmatic, and achievable standard that allows for effective ITSM.
- Access solutions that can be adapted and implemented into organizations of different sizes, from start-up businesses to large enterprises.
- Gain clarity of Service Management concepts
- Continually learn and apply your knowledge by accessing the open-source FitSM Standard
- Recognize the strengths of related standards and frameworks while focusing on core terms and techniques that make ITSM more effective and efficient.
For Organizations
- Close your skills gap with FitSM, a scalable, flexible standard that delivers real returns on your investment
- Enhances an organization’s provision of IT services using a concise and achievable ITSM standard
- Guides teams through the application of effective ITSM processes in federated environments, i.e. where services are managed in cooperation with competing or separate organizations
- Helps organizations establish a strong foundation of effective ITSM processes, especially when it is not necessary (or feasible) to implement extensive processes and frameworks
- Provides tools like checklists and maturity assessments to help teams across the organization improve IT service processes.
Study materials
Study materials
Useful links
Useful links
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FitSM Website
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Case Studies
Documentation
Documentation
Success in 1 2 3
Over 2.6 million people in 192 countries have an APMG certification. Our certifications are used by 80% of the FTSE 100 and a third of the Fortune 500 and S&P 500, and are proven to deliver better outcomes.
Select your certification
APMG certifications can advance your career, build your confidence and help you transition into a new field. Browse our careers section for inspiration or visit our certification pages for details of what you’ll learn and how you will benefit from certification.
Choose your learning style
APMG is not a training provider. Please contact accredited training organizations listed on our website for prices, languages and dates. Alternatively, you can self-study for an exam directly through APMG.
Pass the exam & receive a certificate
When you are ready to take your exam, book an online timeslot yourself with APMG, or your training organization may organize this for you. If you pass your exam APMG will issue you with a digital badge for you to share!
FitSM® Certification levels
Ready to start your learning journey?
Choose a Training Organization
APMG accredits Training Organizations (ATOs) to make sure they are delivering our products and certifications to high standards.
Buy a training course and exam through one of our Training Organizations below.
Self-study
Buy your book and exam from APMG
Training organizations for FitSM® Certification
Important information about language
The training services listed on this website have undergone a quality assurance process to ensure they meet high standards. However, please note that while the quality of the training content has been assessed, the language capabilities in which these services are delivered have not been specifically evaluated. We recommend that users verify the language proficiency and suitability of the service for their needs directly with the Training Organisation prior to enrollment or participation.
Testimonials
I appreciated the simplicity and clarity of the FitSM Foundation training. This standard seems well suited to our French public educational and research service organisation, which is grouped into a federation.
Videos
Videos
SFIA
This APMG certification has been informally mapped against the SFIA Framework to indicate the skills that are addressed and referenced by the certification. Although it is not yet possible to claim this digital badge, the indicative skills can be used to plan your professional development through assessing the skills you have and the skills you need for the role you want.
knowledge
FitSM Foundation
Generic attribute Knowledge up to level 3
Same as above plus Problem Management level 4, Service Level Management level 4, Incident Management level 4
knowledge
FitSM Advanced Service Operation and Control (SOC)
Generic attribute Knowledge up to level 4, Problem Management up to level 4, Change Control up to level 4, Incident Management up to level 4, Configuration Management up to level 4
Same as above plus Problem Management level 5, Change Control level 5, Service Level Management level 5, Configuration Management level 5
knowledge
FitSM Advanced Service Planning and Delivery (SPD)
Generic attribute Knowledge up to level 4, Methods and Tools up to level 5, Service Level Management up to level 4, Service Catalogue Management up to level 4, Availability Management level 4, Capacity Management level 4, Stakeholder Relationship Management level 4
Same as above plus Methods and Tools level 5, Service Level Management level 5, Service Catalogue Management level 5, Availability Management level 5, Capacity Management level 5, Stakeholder Relationship Management level 5
knowledge
Expert
Generic attribute Knowledge up to level 5, Methods and Tools up to level 5, Problem Management up to level 5, Change Control up to level 5, Incident Management up to level 5, Configuration Management up to level 5, Service Level Management up to level 5, Service Catalogue Management up to level 5, Availability Management up to level 5, Capacity Management up to level 5, Stakeholder Relationshipo Management up to level 5
Same as above plus Organisational Change Management level 5, Business Process Improvement level 5
knowledge
FitSM Foundation
Generic attribute Knowledge up to level 3
Same as above plus Problem Management level 4, Service Level Management level 4, Incident Management level 4
knowledge
FitSM Advanced Service Operation and Control (SOC)
Generic attribute Knowledge up to level 4, Problem Management up to level 4, Change Control up to level 4, Incident Management up to level 4, Configuration Management up to level 4
Same as above plus Problem Management level 5, Change Control level 5, Service Level Management level 5, Configuration Management level 5
knowledge
FitSM Advanced Service Planning and Delivery (SPD)
Generic attribute Knowledge up to level 4, Methods and Tools up to level 5, Service Level Management up to level 4, Service Catalogue Management up to level 4, Availability Management level 4, Capacity Management level 4, Stakeholder Relationship Management level 4
Same as above plus Methods and Tools level 5, Service Level Management level 5, Service Catalogue Management level 5, Availability Management level 5, Capacity Management level 5, Stakeholder Relationship Management level 5
knowledge
Expert
Generic attribute Knowledge up to level 5, Methods and Tools up to level 5, Problem Management up to level 5, Change Control up to level 5, Incident Management up to level 5, Configuration Management up to level 5, Service Level Management up to level 5, Service Catalogue Management up to level 5, Availability Management up to level 5, Capacity Management up to level 5, Stakeholder Relationshipo Management up to level 5
Same as above plus Organisational Change Management level 5, Business Process Improvement level 5
Related products
FAQs
The FitSM examinations are based on the FitSM standards. The standards are available to download free of charge from the FitSM website.
All parts of the FitSM standard and related material published by the FitSM working group are licensed under a Creative Commons International License.
APMG has been appointed as an Examination Institute by ITEMO, the owners of FitSM, to accredit training organisations and their trainers to deliver the FitSM certifications.
Of the FitSM Standard, FitSM-0 & FitSM-1 have been updated to version 3. Other parts are currently in the process of being updated, materials and exams will also be updated to align with these.
Currently the FitSM Foundation exam and materials are available as v3.
FitSM Foundation is available in:
- Version 3: English, French, German
- Version 1: German, Portuguese, Brazilian Portuguese & Italian.
FitSM Advanced Service Operation and Control is available in: English & German.
FitSM Advanced Service Planning and Delivery is available in: English & German.
FitSM Expert is available in: English & German.
FitSM Advance Bridge is available in: English & German.
For individuals self-studying it is almost impossible to say. As all candidates have different experience and amount of time available for study, it varies from person to person.
We suggest you download the FitSM standards and the training materials, and have a look through for yourself before deciding how long you need to spend learning.
FitSM training material can be downloaded for free from the FitSM website.
For those studying with an accredited training organization, the FitSM Foundation courses are generally delivered over one day. Please check with your training provider before booking the course.
There is no expiry date on the FitSM certificates.
There is a one day Foundation course which provides basic IT service management knowledge and introduces the FitSM model.
After passing the Foundation exam, candidates can then take one of the two Advanced level courses: Service Planning and Delivery (SPD) or Service Operation and Control (SOC). Both courses are delivered over 2 days.
Candidates who pass both of the Advanced level examinations can complete the 2 day Expert course, which covers practical aspects of implementing and improving IT service management in a leadership role.
Since 2018, we are no longer registered for AXELOS qualifications and are unable to provide the certificates.
If you received your AXELOS qualification before this time, you can contact customer service and upon providing your candidate number, ask if a copy of your certificate still exists in our system.
Alternatively, you can reach out to IT PeopleCert directly with this request quoting your candidate number.
If you do not have your candidate number, we can provide it to you. Additionally, we are happy to provide a letter of verification for any exams sat with us.
Your results will be processed 6 to 12 hours after your exam. You will receive an email confirming your achievement and inviting you to the Candidate Portal where you can see your official result. From there, you can create your account in Credly.com and access your digital badge and certificate.
Your training organization specified that they wish to view candidate results before releasing. If you would like your results sooner, you may contact your ATO directly and request your results that way. After they have released them, you will be able to create/view your Digital Badge and download your Digital Certificate in your Credly account in the Certificates section of your portal.