42. How to break into IT Service Management

Johannesbourg, South Africa

Specialising in building digital age capabilities in organisations using an innovation and business agility method called ADapT. Johann’s focus is practical skills development, using workshops, training, coaching, and consulting to enable people to transform organisations. He helps organisations solve problems, grow people, facilitate difficult change, dream, scheme, and most importantly do. 

He is one of the lead authors of VeriSM™ Unwrapped and Applied and the architect of Agile ADapT™ - was also involved in  the development of COBIT5, ASM, ISO20000 and ISO38500. Awarded itSMF Lifetime Achievement Award in 2015. Selected as top 25 Thought Leaders by HDI in 2021. Seleceted at Top 25 Thought Leaders in Agile and in Customer Experience by Thinkers 360 in 2021.

LinkedIn

Germany and The Netherlands

on behalf of APMG Stephan is working with Channel Partners and Trainers in the education space. He achieved business growth in the region and has used many of his capabilities in the IT Service Management and Project Management environment to engage with the community and to improve the relationships with his customers. Prior to his career with APMG Stephan has been the Managing Director of a training and consulting company. From his studies in law and communication sciences he started his career with IBM and a Germany based systems integrator.

Stephan is a member of the BPUG and a board member of itSMF. His engagement in the community helps him to contribute to a variety of topics in the industry. He is certified in IT Service Management, Project Management and is a Business Relationship Management Professional.     

Asia Pacific Community Leader of BRM Institute, Managing Director of TaUB Solutions (USA, Singapore and India) with overall 22+ Experience in IT Service Management, BRM,Site Reliability Engineering and DevOps Consulting and Implementation Services.

Suresh’s proudest achievement: Becoming one of the Top 8 MBRMs in the World, Top 2021 BRM, Winning the BRM Coach/Trainer of the Year 2019 by BRM Institute and winning 4 Global Excellence Awards in 2017 from BRM Institute.

Sunil is the Managing Director of Quint Consulting Services and responsible for the Training and Consulting business in India, Middle East and Africa.

He has relevant experience in the field of profit centre management, product planning, project management, process deployment, channel management and quality management.

He has a comprehensive background of IT education with rich experience with companies like Hewlett Packard, NIIT and Microland apart from Quint, which he joined in 2004.

Sunil is a post graduate in Computer Science and has an MBA in Marketing. Additionally he is a certified consultant in IT Services Management / ISO 20000 / COBIT, and Director of the itSMF India Chapter.

His proudest professional achievement was establishing Quint in India in 2004.

Mark Smalley is a writer, speaker, trainer, consultant and bridge builder at Smalley.IT. He is also known around the world as The IT Paradigmologist.

Mark enjoys helping people discover where they are and to visualize where they want to be. His main area of interest is the management of IT systems and services. Mark is a contributor to bodies of knowledge such as ASL, BiSL, BRM, COBIT, DevOps, IT4IT, ITIL, VeriSM and XLA. He has spoken at hundreds of events in more than thirty countries.

As an Author, Mark has made contributions on several publications including High-velocity IT (ITIL), Defining the IT operating model (IT4IT) and The Business Value of DevOps (DASA).