167. How to build a career in Service Management

Johannesbourg, South Africa

Specialising in building digital age capabilities in organisations using an innovation and business agility method called ADapT. Johann’s focus is practical skills development, using workshops, training, coaching, and consulting to enable people to transform organisations. He helps organisations solve problems, grow people, facilitate difficult change, dream, scheme, and most importantly do. 

He is one of the lead authors of VeriSM™ Unwrapped and Applied and the architect of Agile ADapT™ - was also involved in  the development of COBIT5, ASM, ISO20000 and ISO38500. Awarded itSMF Lifetime Achievement Award in 2015. Selected as top 25 Thought Leaders by HDI in 2021. Seleceted at Top 25 Thought Leaders in Agile and in Customer Experience by Thinkers 360 in 2021.

LinkedIn

Germany and The Netherlands

on behalf of APMG Stephan is working with Channel Partners and Trainers in the education space. He achieved business growth in the region and has used many of his capabilities in the IT Service Management and Project Management environment to engage with the community and to improve the relationships with his customers. Prior to his career with APMG Stephan has been the Managing Director of a training and consulting company. From his studies in law and communication sciences he started his career with IBM and a Germany based systems integrator.

Stephan is a member of the BPUG and a board member of itSMF. His engagement in the community helps him to contribute to a variety of topics in the industry. He is certified in IT Service Management, Project Management and is a Business Relationship Management Professional.     

Sunil is the Managing Director of Quint Consulting Services and responsible for the Training and Consulting business in India, Middle East and Africa.

He has relevant experience in the field of profit centre management, product planning, project management, process deployment, channel management and quality management.

He has a comprehensive background of IT education with rich experience with companies like Hewlett Packard, NIIT and Microland apart from Quint, which he joined in 2004.

Sunil is a post graduate in Computer Science and has an MBA in Marketing. Additionally he is a certified consultant in IT Services Management / ISO 20000 / COBIT, and Director of the itSMF India Chapter.

His proudest professional achievement was establishing Quint in India in 2004.

As an Enterprise Service Management Architect I help reduce complexity and achieve sustainable improvements with the USM Method: a unique proposition from a non-profit position. Service Management will never be the same again. 

I’ve produced more than 100 management books with thousands of authors and reviewers. In my latest book, “Unified Service Management, An Introduction to the USM Method”, I summarize the lessons learned from the past, into a single book on the topic of service management architecture and service management systems. In less than 200 pages, the book unlocks the future of Service Management. 

Jan's proudest achievement is setting up an international community of new thinkers in Service Management who can revolutionize the future of economic sectors like government, health care, education and industry with the help of the USM Method. 

After 20+ spent in many roles in the Information Technology industry Luca decided to start his own company, named E-quality Italia, whose purpose is to have a positive impact on Italian organisations by training and coaching their leaders. Luca works as a trainer and coach himself; he is the only Italian coach for the Getting Things Done® methodology, and is one of the few accredited trainers in Italy for BRMP® and CBRM® qualifications. Luca's proudest achievement is the reputation of his small company, both in Italy and abroad.