Join us at XLA25 for great content, discussions and networking opportunities
Experience Management & XLAs
XLA25 takes place at Imperial War Museum Duxford on 8 July 2025.
Experience management is revolutionizing the way services are delivered to customers, focusing on how users truly feel about the service they receive, rather than simply whether providers have met pre-set performance targets. As a new generation of consumers prioritizes human-centric services, understanding the role of XLAs has become increasingly crucial. These agreements offer much more than traditional service level agreements, highlighting the deeper connection to customer experience.
This event brings together a distinguished group of experts who have a deep understanding of how experience management impacts their organizations and the ones they collaborate with. Building on the success of XLA24 last year, this event takes things a step further by exploring not only the benefits and goals of experience management but also the significant impact experience level agreements are already having on businesses.
Agenda & Presentation Overviews
Agenda to follow.
Why Attend?
- Gain valuable insights from industry experts.
- Network with fellow service management professionals.
- Stay up-to-date with the latest trends and best practices.
How much does it cost?
This event is FREE for all itSMF UK members. However, due to anticipated high demand, we may need to limit the number of attendees per organisation. Our goal is to ensure that as many member organisations as possible benefit from this event.
If you are not yet an itSMF UK member, you’ll automatically be shown the individual member annual fee of £165 + VAT – you can find more information about membership benefits and team membership options by clicking here.
Registration
Register here or at the top of the page to secure your place.
