About Service Automation Framework
Overview
DASCIN® Service Automation Framework Training and Certification
Study materials
Study materials
Useful links
Useful links
-
About the Data Science Institute
-
DASCIN Credentials
-
Service Automation Framework
-
Become a DASCIN Ambassador
-
Expert interviews with the Automation community
Documentation
Documentation
Success in 1 2 3
Over 2.6 million people in 192 countries have an APMG certification. Our certifications are used by 80% of the FTSE 100 and a third of the Fortune 500 and S&P 500, and are proven to deliver better outcomes.
Select your certification
APMG certifications can advance your career, build your confidence and help you transition into a new field. Browse our careers section for inspiration or visit our certification pages for details of what you’ll learn and how you will benefit from certification.
Choose your learning style
APMG is not a training provider. Please contact accredited training organizations listed on our website for prices, languages and dates. Alternatively, you can self-study for an exam directly through APMG.
Pass the exam & receive a certificate
When you are ready to take your exam, book an online timeslot yourself with APMG, or your training organization may organize this for you. If you pass your exam APMG will issue you with a digital badge for you to share!
Service Automation Framework levels
Ready to start your learning journey?
Choose a Training Organization
APMG accredits Training Organizations (ATOs) to make sure they are delivering our products and certifications to high standards.
Buy a training course and exam through one of our Training Organizations below.
Self-study
Buy your book and exam from APMG
Training organizations for Service Automation Framework
Important information about language
The training services listed on this website have undergone a quality assurance process to ensure they meet high standards. However, please note that while the quality of the training content has been assessed, the language capabilities in which these services are delivered have not been specifically evaluated. We recommend that users verify the language proficiency and suitability of the service for their needs directly with the Training Organisation prior to enrollment or participation.
Videos
Videos
How Service Automation is enabling businesses to move to customer-centric services
Service Automation vs Robotic Process Automation
SFIA
This APMG certification has been informally mapped against the SFIA Framework to indicate the skills that are addressed and referenced by the certification. Although it is not yet possible to claim this digital badge, the indicative skills can be used to plan your professional development through assessing the skills you have and the skills you need for the role you want.
knowledge
Service Automation Foundation
Generic attribute Knowledge up to level 3
Same as above plus Business Situation Analysis level 3, Feasibility Assessment level 3
knowledge
Robotic Process Automation Foundation
Generic attribute Knowledge up to level 3
Same as above plus Real-time/embedded Systems Development up to level 4, IT Infrastructure level 2, Business Process Improvement level 5, Systems and Software Life Cycle Engineering level 4, Systems Integration and Build level 5, Business Situation Analysis level 3, Feasibility Assessment level 3
knowledge
Service Automation Foundation
Generic attribute Knowledge up to level 3
Same as above plus Business Situation Analysis level 3, Feasibility Assessment level 3
knowledge
Robotic Process Automation Foundation
Generic attribute Knowledge up to level 3
Same as above plus Real-time/embedded Systems Development up to level 4, IT Infrastructure level 2, Business Process Improvement level 5, Systems and Software Life Cycle Engineering level 4, Systems Integration and Build level 5, Business Situation Analysis level 3, Feasibility Assessment level 3
Related products
FAQs
Foundation examinations are currently available in English only. Further translations will be considered subject to market demand.
The Service Automation Framework provides a step-by-step approach that illustrates how organizations can digitize their service offering. SAF Foundation and RPA Foundation have been developed for individuals and teams who wish to demonstrate their proficiency in the Service Automation Framework methodology.
The SAF guidance is aimed at:
- Service Strategists
- Process Consultants
- Business Consultants
- Strategy Consultants
- Service Delivery Managers
- Service Designers
- Enterprise Architects
- Operations Managers
- Service Managers
- Developers
- Business Analysts
SAF is especially suitable for individuals and organisations involved in the Finance, Insurance, Healthcare and Government sectors.
The certifications are not valid for a defined period of time and will not expire.
The pass mark for both the SAF and RPA examinations is: 26/40 (65%).
For individuals self-studying it is almost impossible to say. As all candidates have different experiences and amount of time available for study, it varies from person to person. We suggest you buy the guidance and have a look through for yourself before deciding how long you need to spend learning.
For those studying with an accredited training organization, foundation courses are generally delivered over 3 days. It is well worth investigating with individual providers, as many will offer tailored and blended learning solutions.
The SAF and RPA foundation examinations consists of 40 multiple-choice questions, with 26 marks (65%) required to pass. It is a closed-book examination to be completed in 60 minutes.
The SAF and RPA guidance is currently only available in English.
Since 2018, we are no longer registered for AXELOS qualifications and are unable to provide the certificates.
If you received your AXELOS qualification before this time, you can contact customer service and upon providing your candidate number, ask if a copy of your certificate still exists in our system.
Alternatively, you can reach out to IT PeopleCert directly with this request quoting your candidate number.
If you do not have your candidate number, we can provide it to you. Additionally, we are happy to provide a letter of verification for any exams sat with us.
Your results will be processed 6 to 12 hours after your exam. You will receive an email confirming your achievement and inviting you to the Candidate Portal where you can see your official result. From there, you can create your account in Credly.com and access your digital badge and certificate.
Your training organization specified that they wish to view candidate results before releasing. If you would like your results sooner, you may contact your ATO directly and request your results that way. After they have released them, you will be able to create/view your Digital Badge and download your Digital Certificate in your Credly account in the Certificates section of your portal.