Optimise workflows by aligning people, processes, and technology to deliver seamless, standardised services with maximum efficiency.
Streamlining Workflows, Customer Journeys, Value Streams, and Capabilities with USM
The expert panelists will explore how organisations can optimise their workflows by integrating people, processes, and technology to deliver services more efficiently.
We'll delve into the concepts of value streams from the provider's perspective and customer journeys from the user's viewpoint, highlighting the importance of standardizing routines to ensure predictable performance.
Attendees will also learn about USM’s unique process model and workflow templates, designed to streamline service delivery while enhancing automation and capability development across teams and functions.
Register Here
We are hosting the session on Zoom. Click on the button below to register for the live event:
REGISTER - 19 NOV, 14:00-15:00 GMT (15:00-16:00 CET)
Can't make it? Continue to register and you'll be notified when the eventis available on-demand.
